James Freeman | Page 9

The truck was very clean and looked great thank you for doing such a great job on everything doing such a great job on everything More

by kbourgeo68 Verified Customer Verified Customer

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Let me preface this review by saying that I have worked in the sales department of car dealerships for over 26 years as a General Sales Manager, Sales Manager, Finance Director, Finance Manger and a Salesm in the sales department of car dealerships for over 26 years as a General Sales Manager, Sales Manager, Finance Director, Finance Manger and a Salesman. I started in 1994 with the Saturn brand. My last 8 years was at a CDJR store back where I am from in WV and am very familiar with CDJR dealership operations. As a sales professional, my salesman Jim Freeman was absolutely amazing and did a great job, no complaints. He followed the sales process and worked his managers with the goal of moving a unit to help hit his bonus. Jin would be someone I would trust to sell me another vehicle if he would happen to move to another automotive group. The deal I was given was fair. Now the bad - The dealer applied for a rebate that they were not entitled to and Chrysler rejected it. Due to that error on their part they now want to hold a $1000 rebate that I was entitled to and we agreed that I would be paid for in the form of a check once the deal was funded. I also have a "we owe" that states this fact at the time of signing of my deal. Long story short, the sales manager failed to do his job and verity the rebates I qualified for before applying them to my deal. He just assumed I qualified for a Conquest rebate. This literally takes 30 seconds to do in the dealer portal called “Dealer Connect”. Now the dealer want to hold my rebate that I did qualify for to cover up for their mistake. They even said to me that they indeed made an error by not verifying the rebate prior to applying it to my deal. We all make mistakes, they admitted it, but they don't want to do the right thing. This human error (laziness) caused the dealer to lose $1250 and wants to make it up by holding my rebate that was indeed valid and I’m entitled to. It took about 30 minutes and 2 phone calls to Stellantis and after an explination they agreed that the dealer was wrong to hold my rebate, and they will be writing me a check to make it right. They also will be charging the dealer back for that rebate, which they should. The sales Manager Josh Davis would not listen to my concerns, dismissed me and would also not allow me to talk with Bill who is the General Manager. He was rude, unprofessional in our phone conversations and condescending. It's just sad, and as 26+ dealership professional that always believes in doing the right thing, that their are still dealerships that chose to do business this way. With that being said, I have spent $171,000 in 5 months on 2 vehicles and I love CDJR vehicles. Unfortunately, I can not do business anymore with Gettel Automotive Group due to their lack of professionalism in their management staff and the fact that I am still waiting on a call from Bill the General Manager to discuss the issue at hand. Chances are I probably will not hear from him. At the end of the day they lost $1250 due to their error, $1000 on incentives and a customer. More

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My salesman was throuough and extremely pleasant and outgoing. It was a great experience with a guy like him! outgoing. It was a great experience with a guy like him! More

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Would not recommend, I came here with my jeep for a trade spoke with James Freeman told him everything up front I wanted a fuel efficient vehicle preferably 4 door that won’t break the bank. He kept trying t spoke with James Freeman told him everything up front I wanted a fuel efficient vehicle preferably 4 door that won’t break the bank. He kept trying to sell me a total complete junk. Volkswagen. That myself and husband said many of times we DID NOT WANT. We saw a 2013 Mercedes on their site for almost same value as my jeep but it was at another one of their locations, they stated a $1500 delivery charge to this location plus taxes fees and transfers… interesting not sure why if it’s same name dealer just different location why Delivery fee. So we asked about a different Mercedes’ there was another 2013 wagon type that coincidentally was not affiliated with Gettel??? Then why is it on your site. Well James brings this BMW 2011 we have now which drove absolutely great when we took it off the lot but interesting had the check engine light on but we settled for it, however James manager said to bring it back ASAP for a service maintenance??? Okayyyyy? They said it needed oil change and new battery well we brought it back like next day around 2pm and didn’t leave till 7 closing for a BATTERY??? I don’t think so of course they won’t tell us the truth typical car dealers. Well guess what my BMW is driving like crap it is eating gas LIKE CRAZY abnormally fast as in the needle will actually move driving up the street so now we have a lemon… we are now working on selling this dam thing or trading it in somewhere else to pull out of this mess. This place sucks I wouldn’t recommend them to my pet dog. More

by Paularubio Verified Customer Verified Customer

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Salesman was good. F&I, was terrible, I bought car two weeks ago and still don’t know who I’m financed with or what interest rate. I traded two cars and put down $5000. F&I, was terrible, I bought car two weeks ago and still don’t know who I’m financed with or what interest rate. I traded two cars and put down $5000. Have tried to make contact with t& I with no response. More

by B. Koch Verified Customer Verified Customer

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The sales person was courteous and professional. He made it easy to purchase my vehicle. He made it easy to purchase my vehicle. More

by kerns.gregory Verified Customer Verified Customer

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Best experience I’ve ever had in buying a vehicle! Jim Freeman…the best salesman ever! He was there for all my questions and needs! Great place to buy a new vehicle!! 👍👍 Jim Freeman…the best salesman ever! He was there for all my questions and needs! Great place to buy a new vehicle!! 👍👍 More

by ridnslid35 Verified Customer Verified Customer

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Jim was Excellent and knowledgeable about about vehicles very polite and the staff was friendly and helpful very polite and the staff was friendly and helpful More

by haahvac Verified Customer Verified Customer

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The dealership is nice very good atmosphere my salesman is top notch he has gone above and beyond through every aspect of are deal we haven’t even closed a deal yet and this man is work to help me non stop is top notch he has gone above and beyond through every aspect of are deal we haven’t even closed a deal yet and this man is work to help me non stop day or night great communication the entire time i appreciate this kind of service greatly and will be going back to see mr Goodman for all my car or trucks purchases More

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Great salesman, this is my 4th truck bought at this dealership good service department friendly people. Need more vehicle selections. dealership good service department friendly people. Need more vehicle selections. More

by robinlewis62 Verified Customer Verified Customer

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