James Kloeppel
James Kloeppel at Star Hyundai

James Kloeppel

Service Advisor

Star Hyundai

1380 S Clack St
Abilene, TX 79605

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4.8
21 Reviews

Languages Spoken

English English

Spanish Spanish

4.8

21 Reviews

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21 Reviews of James Kloeppel

August 25, 2026

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Employee Rating

Kept appointment time for oil change and recall notice. No long wait. Checked all lights that were in error More

by fiedler1425
Service Price Transparency
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Recommend Dealer
Yes
Aug 25, 2026

Star Hyundai responded

Your note about keeping your oil change appointment on time and avoiding a long wait highlights our service team’s commitment to prompt care. Knowing our thorough check of all the warning lights met your expectations means a lot to us.

August 04, 2026

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I always bring my Hyundai to the dealership because of the friendliness and the service. More

by mary_caton
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Recommend Dealer
Yes

Other Employees Tagged: Eric Davis, Sandra Griggs

Aug 04, 2026

Star Hyundai responded

Knowing you always bring your Santa Fe in because of our team’s friendly service means a great deal to us. Thank you for your continued trust.

August 03, 2026

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Very professional, very courteous, state of the art facility, great people honest and genuine. Wouldn't go anywhere else! More

by jamded
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Recommend Dealer
Yes
Aug 03, 2026

Star Hyundai responded

Great to hear you found our team professional and courteous while servicing your Hyundai Santa Cruz. We’re glad the facility and our genuine approach made a positive impression. We appreciate your loyalty and look forward to serving you again.

August 03, 2026

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Fast. Efficient and helpful. Never felt rushed and all questions were answered. Liked the relaxed atmosphere More

by ppresslar
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Recommend Dealer
Yes
Aug 03, 2026

Star Hyundai responded

We’re glad the service on your Hyundai Santa Fe felt fast and efficient without ever making you feel rushed. James and our team are pleased all your questions were answered in a relaxed setting. We appreciate your feedback and look forward to helping you again.

July 30, 2026

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We love coming to Star Hyundai! We always feel as if we’re royalty when we walk in the doors. James has been wonderful on keeping us informed and communication has been great. More

by megan.lynn.clifton
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Recommend Dealer
Yes
Jul 30, 2026

Star Hyundai responded

Thank you for the 5-star rating! It’s wonderful to hear how James’s clear updates made your Palisade service a seamless experience and left you feeling pampered. We appreciate your continued trust and look forward to welcoming you back.

July 24, 2026

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Hyundai always gives the best customer service. James is always polite and very knowledgeable and helpful! More

by rwyatt79
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Recommend Dealer
Yes

Other Employees Tagged: Eric Davis, Sandra Griggs

Jul 24, 2026

Star Hyundai responded

We’re delighted to hear your Palisade service went smoothly and that James provided polite, knowledgeable support. Thank you for the five-star rating. We look forward to assisting you again.

July 17, 2026

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Since the purchase of my 2026 Santa Fe Calligraphy. Hyundai and their staff have gone out of their way to take care of me and my car. I would highly recommend them! Thank you Star Hyundai. More

by mirdilynn
Service Price Transparency
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Recommend Dealer
Yes
Jul 17, 2026

Star Hyundai responded

It’s rewarding to know our staff has provided attentive care for you and your 2026 Santa Fe Calligraphy. Thank you for recommending us. We look forward to assisting you and your Santa Fe again.

July 16, 2026

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I have always been very pleased with the service department at Star Hyundai and James is very helpful. But on this visit, I was frustrated to find out that when one of my tires developed a sidewall More

by baconc
Service Time
Service Communication
Recommend Dealer
Yes
Jul 18, 2026

Star Hyundai responded

Thank you for your feedback, and we apologize for not delivering a 5-star experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 12, 2026

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The team at Hyundai always takes care of all my questions and concerns. They are very attentive to every detail! Thank you for all of your hard work and consistency More

by Jamie.a.threat
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Recommend Dealer
Yes

Other Employees Tagged: Eric Davis, Sandra Griggs

Jul 12, 2026

Star Hyundai responded

We appreciate you choosing us for your Kona service and for sharing your feedback. We’re glad our team addressed your questions thoroughly and paid close attention to every detail. Your acknowledgement of our consistent efforts means a lot to us.

July 12, 2026

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James was the worse. He lied to me several times and then lied to me about his supervisor handling a situation for me. When I requested to speak to the supervisor found o More

by JALISASWANN15
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Davis, Sandra Griggs

Jul 13, 2026

Star Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

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