James Seher | Page 34

The workers were nice and respectful! I will come back when I’m in the area. I will come back when I’m in the area. More

by BRENDATIDWELL Verified Customer Verified Customer

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James was very pleasant and helpful. I brought my van over for a recall notice and ended up needing some additional work. They did a great job! I brought my van over for a recall notice and ended up needing some additional work. They did a great job! More

by MZWHIZ Verified Customer Verified Customer

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Great service experience with James and Four Star Nissan. I will definitely return here for my service needs. I will definitely return here for my service needs. More

by falconflyr Verified Customer Verified Customer

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James, my service representative, was extremely knowledgeable, courteous, and very helpful. I was treated as though I was the only client he had that day. It kept me informed about the work being d knowledgeable, courteous, and very helpful. I was treated as though I was the only client he had that day. It kept me informed about the work being done on my vehicle and even gave me an estimate as to how long it would take. More

by YOLANDA5 Verified Customer Verified Customer

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James Seher was great! Everything went as scheduled, he even got us done in less time than originally promised. We will definitely ask for James again for service on my new Everything went as scheduled, he even got us done in less time than originally promised. We will definitely ask for James again for service on my new Murano. Thanks…Patti More

by PATTIRISTAGNO Verified Customer Verified Customer

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The dealership was clean. The customer servers was great. I got in and out courtesy. Van guy was very good at getting me home and getting picking me up James Seher explained e The customer servers was great. I got in and out courtesy. Van guy was very good at getting me home and getting picking me up James Seher explained everything that was going to go on doing my 40000 service. More

by NATERAY025 Verified Customer Verified Customer

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This dealership is wonderful! I always buy cars from here and everyone is wonderful. Service is great I always buy cars from here and everyone is wonderful. Service is great More

by RJAVREN Verified Customer Verified Customer

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James is the best! Our vehicles are always taken care off at Four Star Nissian. Our vehicles are always taken care off at Four Star Nissian. More

by HENNENKYNDL Verified Customer Verified Customer

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James and Nissan took very good care of my car. They did excellant work on my car. I am very please with everything that was done on my car. Please give James something for the excellant work an They did excellant work on my car. I am very please with everything that was done on my car. Please give James something for the excellant work and kindness he show me when my car was being work on. I will keep bringing my car back to nissan and James. Thank you. More

by VICKIEDYER55 Verified Customer Verified Customer

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Service(4/5): I had to leave my car for a couple weeks on 12/26/23 after some damages happened due to objects in the road. I was a little uneasy for a bit about the full transparency as to the status of my s 12/26/23 after some damages happened due to objects in the road. I was a little uneasy for a bit about the full transparency as to the status of my service, though not entirely on them since I had to get with insurance after the fact to offset costs, so they were working with me through that process. Zak and James were SUPER helpful. Though it did feel like it was an effort to get a full status of what exact repairs were needed, if my car had been sent to a body shop or not, repair estimate from a technician etc. I got different responses from a couple of people, but couldn't get the full picture until I stopped by(which also I was a little not happy that sometimes when I would try to express fully about my situation, sometimes I felt like I kept getting cut off and a folk would walk away to be like "Oh let me check on this" before I could finish what I had to say and in mid-sentence. Especially considering it was a lot of dialing I had to do to figure out what was going on, insurance, etc. I do understand they have to keep up tasks , but at least hear me out entirely). I also did come by to pick up my car only to find out that they had to jump it twice due to the extreme cold but Zak worked it out/got the new battery. Kudos to Zak for being very nice and keeping me informed. I just need the service to be on the same page, though they did the repair and I got my car on 1/17/24. Sales(1/5): While I was waiting to get the overall break down of the service needed for my car, I wanted to check in about the value of my car now after the damages but sadly repairs did drop the value. Next time I just need to do KBB value, but I checked while I was at the dealership since I was waiting. So I talked to David after expressing my initial worries about my car status after he greeted us, and wanted to get a value just in case later down the road I did want to trade it in. He was nice and let us check out a car to look at for a future option, but at NO point did I say I wanted to buy a car that day or week which he kept pushing on so it got sour quick. I was already not in the best mood/under stress from the current issues with my car which I made VERY clear when first speaking with him. I was not having a good day, did no yelling or fussing, I was monotoned mainly. I get they need to make sales etc, but I was not happy with the amount of times I had to reiterate I did not want to buy a car and just wanted a value estimate. Sadly, I can be a bit too patient & passive for my own good and should've walked out but I didn't want to look "rude" myself in doing so. I did not like how he knew and saw that I wasn't in the mood and still pushy, to the point I was actually getting very shaky and uneasy because of the pressure/anxiety of it all. He also wanted me to sign to do a credit inquiry to get an estimate of my vehicle, which I thought was weird considering I'm just needing a value, and as soon as I said I wasn't comfortable doing that and that my husband and I both had excellent credit, they come back with the paper of the value. So I'm just like, how was I able to get an estimate after just saying I had high credit score, if they were about to have me sign to get a credit check done? I had to express to Ryan when he came over since he was wanting to understand the "disconnect" , which I had to for like the 10th time say my standpoint and that I'm 1000% firm in my decision and just want my car back after its repaired. Which Ryan understood instantly(He is cool/respectful and saw I was uneasy) and we left. Whoever is over sales need to let employees know not to do this and be mindful & empathetic of customers feelings. That pushy sales behavior will drive away customers. Since the rebrand too and sales issue, I'm not sure if I will be back at Four Stars for the time being. Pretty Disappointed and done for now. I miss how things were under the "Gunn" branding. More

by Chels C. Verified Customer Verified Customer

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