James Seher | Page 38

We have used the service center several times. This was not the best experience for us. First, when we brought the car in, there were several service advisors present and even though we walked in This was not the best experience for us. First, when we brought the car in, there were several service advisors present and even though we walked in they waited quite a bit of time before addressing us. There were no other customers present. We needed to leave the car overnight for the recall that need done. Not a problem. I received a text the next afternoon from either the system or Richard (don't know which) about doing additional services, which I declined. I didn't know if the car was ready or not. I called the dealership to speak with Richard in the service department several times only to have it go straight to voice mail. On the 3rd time, I spoke with the receptionist and told her Richard wasn't answering. I asked to speak with anyone in the service department. She was very kind and asked if she could find someone back there and have them call me back. I said okay. No more than 5 minutes later, I believe it was James that called me back and said he could find out the status of the vehicle, which was indeed ready. He said Richard was in training all day. He took my payment over the phone and my daughter was able to pick the car up., service completed. I don't fault Richard for being in training, but there should be a process where if a service advisor who is handling customers is going to be away the next day, someone should pick that up seamlessly. James was polite and helpful. More

by Bobby D. Verified Customer Verified Customer

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Everything went well. Brought my car in and was serviced without any problem. The service was courteous and professional. Brought my car in and was serviced without any problem. The service was courteous and professional. More

by CDABELIC Verified Customer Verified Customer

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I am greatly and fully satisfied with the service of Four Stars Nissan of Denton. Especially these two gentlemen Jamie Tiquia and James Seher. Stars Nissan of Denton. Especially these two gentlemen Jamie Tiquia and James Seher. More

by ALEJANDROTIQUIAJR Verified Customer Verified Customer

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Clean. and efficient as usual. Reasonable wait time for routine oil an filter change. James Seher did a good job as usual. and efficient as usual. Reasonable wait time for routine oil an filter change. James Seher did a good job as usual. More

by BGEISMAR Verified Customer Verified Customer

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Professional,knowledgeable,polite, addressed every item we asked him to check. Car was ready next day without delay we asked him to check. Car was ready next day without delay More

by RNHAUSSMANN Verified Customer Verified Customer

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James was great, service was great, and my car was running smoothly when I left. Thanks! running smoothly when I left. Thanks! More

by DRMYMANESS Verified Customer Verified Customer

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I had the pleasure of working with James Saher at Four Star Nissan's service department, and I couldn't be happier with the experience. James's expertise and professionalism were evident from the moment I Star Nissan's service department, and I couldn't be happier with the experience. James's expertise and professionalism were evident from the moment I walked in. He took the time to thoroughly explain the repairs needed for my vehicle and kept me informed throughout the process. The service was completed efficiently and to my utmost satisfaction. James's dedication to providing excellent customer service truly stood out, and I highly recommend him and Four Star Nissan's service repair shop for their exceptional care and expertise. More

by MVASS Verified Customer Verified Customer

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This dealership really cares about their clients and James is just the best service manager. I’ve been very pleased with the service. James is just the best service manager. I’ve been very pleased with the service. More

by JNICHOLS1400 Verified Customer Verified Customer

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Kept in contact and resolved promptly . Will recommend to others. Might buy another Nissan if I ever wear this one out. Will recommend to others. Might buy another Nissan if I ever wear this one out. More

by EDUBAY Verified Customer Verified Customer

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Customer service was excellent! I felt confident that I was going to be taken care of as soon as I met James and at the end he showed me the work that was done. I was very pleased a I felt confident that I was going to be taken care of as soon as I met James and at the end he showed me the work that was done. I was very pleased and thankful! More

by PMACKINTRUSH2011 Verified Customer Verified Customer

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