James White

Extremely Unprofessional Experience I drove almost four hours from Virginia to Delaware to look at a pre-owned vehicle that the dealership had listed online. The photos on their website and the video four hours from Virginia to Delaware to look at a pre-owned vehicle that the dealership had listed online. The photos on their website and the video they sent me did not show the major body, wheel, and interior damages that the car actually had. When I arrived and saw the vehicle in person, the condition was completely different from what was advertised. I spoke with Mike and Drew from the pre-owned department, and neither of them could explain why these damages were never disclosed. After driving so far, I asked if they could at least work with me on the price to cover some of the unexpected repairs. Instead of being understanding, they had me wait a long time for their General Manager, James. During that wait, James walked past me several times without even acknowledging my presence. When he finally sat down, he didn’t introduce himself—I had to introduce myself first. Rather than addressing the situation or offering any reasonable solution, he immediately began trying to sell me new cars, even though I clearly stated I was only interested in the pre-owned vehicle I came for. Overall, the experience was extremely disappointing and unprofessional. The lack of transparency, the dismissive attitude, and the unwillingness to take responsibility for misleading advertising made my trip a complete waste of time. I would not recommend this dealership to anyone looking for honesty or respectful customer service. More

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