Jamison Humphries

I traded my truck on Good Friday for a used Lincoln Navigator. I had asked very specific questions about the brakes, timing chain, and a handful of other things. I was told “all that has been checked” Navigator. I had asked very specific questions about the brakes, timing chain, and a handful of other things. I was told “all that has been checked” and assured that had they needed replacing, they would have been replaced, since I obviously couldn’t pull the wheels and inspect them for myself. I drove almost 3 hours to get this vehicle. I got about halfway across the mountain, the engine started acting up, and right front brake started sticking, as the pad (at least on that wheel) is shot, and now so is the rotor. Long story short, I had to limp the vehicle straight to a repair shop, where it’s still sitting, waiting to be fixed so that it is once again roadworthy. The staff were all super helpful, and that was a positive. However, it is rather upsetting to be told that the car had been checked, that everything was “good to go” only to end up in the shop on the same day I bought it. My recommendation for anyone buying a used car at this point, would be find a local mechanic (in the area) and have them go over the vehicle prior to your purchase. If I had been local, I would have done that myself. In hindsight, I should have made arrangements to do that as well. And I am back to update this review, one star… so looks like the “transmission shudder” that showed up about 50 miles after I started home is an indication that the torque converter (at the minimum) is shot, possibly the entire transmission. After having the car relocated yesterday, that’s when I got the “good news”. When I asked what would cause it to only start after 50 miles, the transmission shop let me know that an additive can often be put in the transmission to cover up this exact issue for a brief window. Not saying for sure this happened, but definitely suspicious at this point. Not to mention this “new to me” vehicle may need a $4000!+ transmission rebuild or replacement. Feeling more like I bought a lemon. So again, I caution everyone… have ANYTHING that they don’t offer you a warranty on checked thoroughly by an impartial 3rd party mechanic. It will be much cheaper than buying a lemon, that you cannot drive, and end up being out of packet almost as much as you paid for what turns out to be a possible lemon. More

Report | Print

Customer service personnel are very accommodating and the time it takes to service the vehicle has been good. So far I have been completely satisfied with the service I have received. time it takes to service the vehicle has been good. So far I have been completely satisfied with the service I have received. More

Report | Print