Ricart Kia

I had a deeply frustrating and disappointing experience with the service department at Ricart Kia. I scheduled an online appointment detailing the exact, urgent issues my car was experiencing: frequent with the service department at Ricart Kia. I scheduled an online appointment detailing the exact, urgent issues my car was experiencing: frequent problems starting, and a highly dangerous sudden loss of acceleration while driving on highways. Because of this critical safety concern, I rushed out to make the appointment, not realizing until I was en route that this location was 30 minutes away from my home rather than my local dealership. Unfortunately, my experience only went downhill from there: Complete Lack of Listening & Misdiagnosis: The service advisor did not listen attentively or confirm the reason for my visit (which apparently wasn't passed along from the online scheduling system). The final report claimed my concern was a "constantly on check engine light"—which was absolutely not the case. Poor Communication: They kept my car overnight. The next day, instead of calling me with an update or explanation, they simply sent a text message with a list of recommended services. When I called my advisor, Brittney Ball, to ask if any of these recommendations actually addressed the dangerous stalling and starting issues I brought it in for, she said no, claiming they couldn't replicate the problem. I only accepted some of the unrelated services so the 30-minute trip wouldn't feel like a total waste of time. No Accommodation: Because I live 30 minutes away, I was told I was outside their service area and was denied a shuttle. I had to pay for incredibly expensive Ubers both ways. Terrible Vehicle Return Condition: To top it all off, the car didn't receive even a basic complimentary cleaning, and it was returned to me with a powerful, overwhelming smell of gasoline inside the cabin that I still cannot get rid of. Between the breakdown in basic communication, the complete disregard for the dangerous performance issues I reported, the lack of transportation flexibility, and the condition my car was returned in, this was an incredibly poor customer experience. I will not be returning to this dealership. More

You have a question they will never answer the phones unless they call you with bad news and then they want more money..Absolutely, terrible place to take your car for repairs...Go somewhere else or you unless they call you with bad news and then they want more money..Absolutely, terrible place to take your car for repairs...Go somewhere else or you will regret it More

Second car leased from Ricart within 10 months. Staff was friendly, no pressure, and very happy with the first lease. Very satisfied with the deal and the entire process. Case is very easy to deal Staff was friendly, no pressure, and very happy with the first lease. Very satisfied with the deal and the entire process. Case is very easy to deal with. Followed-up well and was patient and prompt during the entire process. During the post sales, both Mya and Andrew were great to deal with during the paperwork process. Also a nod to Sean Johnson in sales for answering some questions and again, another positive attitude. More

When car shopping I expect the sales associates to educate me regarding a vehicles features and equipment. I'm an extremely uncomplicated car shopper. I usually come in well prepared including mention educate me regarding a vehicles features and equipment. I'm an extremely uncomplicated car shopper. I usually come in well prepared including mentioning features I desire to have and features I can do without. I expect to be told accurate information! Especially when I asked not once but at least 20 times if said vehicle has ALL of the EXACT same safety features as the vehicle I'm turning in. I even called out the required features by specific name. I was told yes many times. As a consumer I can't possibly know all of the features on all of the new vehicles between each model and trim level. I expect the sales associates to know this information and to provide me with accurate answers. Furthermore the staff presented me with two extremely compelling choices: a Kona Limited and a Sportage PHEV. They knew I loved both options so much that I was about to just flip a coin to decide between the two as the monthly payment was identical. They had every opportunity in the world to inform me that the Kona DOES have the features I wanted but the Sportage does NOT. My choice would have been made on ACCURATE details. Instead because I was given INACCURATE information I went with the Sportage. Now I'm stuck with a vehicle that doesn't have what I was told it would. Heartbroken and livid. More

I brought my Kia Sedona in for an extended warranty repair that was sent out from Kia America. It has been over a month and they still have not started on my van (brought it in on 6/24/24) The service repair that was sent out from Kia America. It has been over a month and they still have not started on my van (brought it in on 6/24/24) The service manager said that they were waiting to hear back from the district manager to get the okay to start on the work. This past Wed he finally said he would skip the district manager and submit the claim to Kia which I believe should have been done in the first place. More

Excellent service from all the staff! I’d recommend them to other potential customers l talk to. I’d recommend them to other potential customers l talk to. More

It was Desmond for me! Amazing experience. He made me feel important and he listened. He wanted to know my thoughts and he was respectful. The level of knowledge and profes Amazing experience. He made me feel important and he listened. He wanted to know my thoughts and he was respectful. The level of knowledge and professionalism was astounding. I would hire him in a heartbeat. Keep this guy around! Very lucky to have him. More

Everyone there was nice and friendly. Made sure we was happy. Dez Walker my sales man was the greatest.when I need another car I will drive the 2 and a half hours again. Got me in and ou Made sure we was happy. Dez Walker my sales man was the greatest.when I need another car I will drive the 2 and a half hours again. Got me in and out fast because it was my mom's 81 birthday. And they told me to wish her a happy birthday. Thank you all. More

Everyone was welcoming, knowledgeable, patient and listened as we explained what we were looking for. They made our process easy and we never felt pressure. We will do business with them again and hav listened as we explained what we were looking for. They made our process easy and we never felt pressure. We will do business with them again and have made many recommendations to use Ricart Kia and Ricart in general. More

They are always so friendly and welcoming. Always answer questions. Make sure I’m taking care of Always answer questions. Make sure I’m taking care of More