Jarvis Godinez-Aviles

This was the worst vehicle buying experience I have ever had. I was lied to multiple times and constantly told they were trying to help me yet continuous lies. I bought my vehicle on the 31st of March. had. I was lied to multiple times and constantly told they were trying to help me yet continuous lies. I bought my vehicle on the 31st of March. Before I signed papers I told them the radio had an error on it that stated it needed to be serviced. They assured me it was just a 10 minute update and to just come back the following day they would take care of it. I return the following day and they told me the vehicle was fixed so I left and 5 minutes later the error came back on so I went back. They told me not to worry it happens all the time it's just a usb hub. They ordered the hub I came back two days later for them to swap the hub. It didn't fix it. They told me it's the whole radio now and that the radio would be in on the 18th I told them that doesn't work for me I would rather unwind the jeep deal. They called corporate and got a master tech to come down the next day and they told me then it just needed an update so I brought it in again and the master tech updated the radio. It didn't fix it so they needed to order the radio... they also let me know that there was never a date for the radio to be delivered it was on back order. So the corporate guy pulled some strings and they stated the radio would now be here the 28th I told them that doesn't work they said to give them a couple days and they will get it expedited. I did that and they told me it updated to the 23rd but should still be in sooner than that. So I called the gm and he assured me it would be in sooner and this would be the fix. Today is the 23rd and everyone at the dealership has for the most part ignored me. The little replies I got were that the truck wasn't there yet with the parts. When I asked what time the truck normally gets there they told me 7am and I was asking about my part at 1pm. No one has gotten back to me they simply lied to me and fraudulently sold me a vehicle with issues while they assured me it was a simple easy fix. I would not do any business with them what so ever. Save yourself the headache. I am now looking into a lawyer to resolve this. This dealership is just going to tell you whatever they have to so they can rip you off. More

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I bought a vehicle from Nate but unfortunately I brought the same vehicle back a week after I bought it because it had mechanical issues it’s now been almost 2 weeks and everyone from service And sales keep the same vehicle back a week after I bought it because it had mechanical issues it’s now been almost 2 weeks and everyone from service And sales keeps giving me the runaround they keep passing the ball blaming one another and there’s no specific person to speak with even apparently a man named Laslow who’s supposedly the boss hides and doesn’t answer your call or his too busy or in a meeting or not there today all lies which in the same day. These guys are content with taking your money but once you let it go they forget about you and your problem, I’d been promise a loaner but forget about it not gonna happen. I wish I’d never bought a car form these guys as they’re all liars and there’s absolutely nobody responsible. Beware with Envision they’re all crooks . And by the way I’m still waiting on my car and for a real manager to answer my call. More

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I have used Envision, West Covina for 5 years now for my Dodge Ram and they have just always worked especially hard to make sure I was fully satisfied. And I am still satisfied. I recommend them fully. Dodge Ram and they have just always worked especially hard to make sure I was fully satisfied. And I am still satisfied. I recommend them fully. More

by sryan5 Verified Customer Verified Customer

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Everyone was Great! Highly recommended. Will be coming back to West Covina Dodge you guy are the best Highly recommended. Will be coming back to West Covina Dodge you guy are the best More

by Hussein Ch. Verified Customer Verified Customer

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I took in my vehicle for recall and a service request. I had no appt and they took care of me. I was happy with the service and Service Manager Jesse is amazing. I had no appt and they took care of me. I was happy with the service and Service Manager Jesse is amazing. More

by VTINKER1 Verified Customer Verified Customer

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I responded to an advertised heavily discounted vehicle and was told that they could finance me with $1050/72 months with $5k down for a $29k Gladiator. They also offered a lease agreement at $950/48 month and was told that they could finance me with $1050/72 months with $5k down for a $29k Gladiator. They also offered a lease agreement at $950/48 months, surpassing the MSRP of the vehicle. When I pointed these out there was concessions after repeated attempts to convince management these numbers were insane. Finally, they lowballed my one year old trade. I will not look back and would advise everyone to add the 4 squares very carefully. I was told I couldn’t get into a base sport despite great credit and sold the price of a Rubicon. I was also penalized for offering my own financing to avoid their ridiculous amounts by removing the advertised discount. Caveat emptor. More

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