Jason DeFelice
Jason DeFelice at ToyotaTown

Jason DeFelice

Service Specialist

ToyotaTown

1065 Wharncliffe Rd S
London, ON N6L 1J9

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4.8
425 Reviews

Jason joined team in 2005 with over 25 yrs experience in Service and Management in the automotive industry. He is the 3 time winner of the Chairmans Challenge and 4 time winner of the Toyota Pinnacle award for Top customer service and satisfaction

Dealership Experience

22 yrs, 10 mos

Industry Experience

27 yrs, 7 mos

Languages Spoken

English English

Maltese Maltese

4.8

425 Reviews

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425 Reviews of Jason DeFelice

December 18, 2025

Dealership Rating
Employee Rating

Jason setup an appointment that suited me for some major work on a RAV. Work was performed to specs and quoted price. Jason as usual handled the service admirably and vehicle was completed as scheduled. I More

by Robert Atkinson
Service Price Transparency
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Recommend Dealer
Yes

December 02, 2025

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Always happy to service my cars here even if it’s not a Toyota Thank you for being professional More

by Daniel.Makhoul
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Recommend Dealer
Yes

October 23, 2025

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Just leased my third Toyota Highlander with this dealership. I am 100 % satisfied with the professional approach showed by Sylvia and Michael Donovan during all three leases. Both were very knowledg More

by bydandparalegal
Sales Price Transparency
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Recommend Dealer
Yes
Oct 29, 2025

ToyotaTown responded

Thank you for your kind words! We're thrilled to hear about your positive experiences with Sylvia and Michael. Your recommendations mean a lot to us. We look forward to continuing to provide you with excellent service for years to come. Enjoy your new Highlander!

October 19, 2025

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You have to wait 2 hours plus with a appointment that thake a month to get. Very bad customer service worst I have ever experienced More

by Darrencuccio
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Recommend Dealer
No

Other Employees Tagged: Dennis Dabous, Karen Decesaris

July 29, 2025

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I was there for a recall visit and everything was done as was expected. Got in a bit later than my appointment time but no a great deal. More

by animaldoc
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Recommend Dealer
Yes

July 18, 2025

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More than expected and marvellous, excellent representative and wonderful handymen, excellent new system. Waiting for more next time More

by Venza
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Recommend Dealer
Yes

Other Employees Tagged: Enna Pinacho

June 27, 2025

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Always goes above and beyond to ensure the service is done properly and that it is done on time. More

by EJM
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Recommend Dealer
Yes

May 21, 2025

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My service advisor Jason was his usual professional self keeping me updated on the repair status of the vehicle. I especially liked the text message updates on the vehicle. I had a few questions after the More

by RobA
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Recommend Dealer
Yes

April 30, 2025

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Excellent service and Professional work from the time I arrived until they picked me up until they handed me my car keys. Each and every Toyotatown rep was helpful and thorough in making my service call a More

by Danhc
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Recommend Dealer
Yes

Other Employees Tagged: Tom Sakellis .. shuttle service

April 16, 2025

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Great customer service. Excellent quality. Very good timing. Free shuttle ride home and back. Highly recommended. More

by Darek
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Recommend Dealer
Yes
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