Jason Gaines | Page 3

Fabulous! Great service. Only one hiccup with previous salesperson. This recent salesperson was the best I have ever worked with!!!! Excellent! Should receiv Great service. Only one hiccup with previous salesperson. This recent salesperson was the best I have ever worked with!!!! Excellent! Should receive a raise. More

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This was an amazing experience. I love my new car and I look forward to doing business with them again one day. I love my new car and I look forward to doing business with them again one day. More

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Toyota of Nashua is always the best. Sales staff and service dept excellent .Wouldn’t go anywhere else Sales staff and service dept excellent .Wouldn’t go anywhere else More

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I was very pleased with Toyota of Nashua and would do business with them again. The entire staff was very helpful and accommodating. I worked with a salesman, Sales Manager, Finance Manager, Parts coun business with them again. The entire staff was very helpful and accommodating. I worked with a salesman, Sales Manager, Finance Manager, Parts counterman and Customer Service/Cashier all were great and very friendly. Buying a car is stressful, it's a huge purchase so we all want to be assured we are doing the right thing. They had so many beautiful cars on the lot it was hard to choose. More

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*Found a vehicle online and sent an email to see if it was still available since I live about 1.5 hours away. Received a basic quote, used the Dealerships online trade in estimator and thought it was dece was still available since I live about 1.5 hours away. Received a basic quote, used the Dealerships online trade in estimator and thought it was decent. My vehicle's trade in received $17K+ on middle of the road estimate-very encouraging! I had received a similar estimate over the weekend. If I got at least that, I was hopeful the deal was going to work out. I reached out and asked if I could come up and I was told 'Absolutely' and 'They'd have it ready for me'. *On the way, I was notified the apt. was with Jason Gaines. We spoke relatively briefly prior to taking me to the vehicle. I asked if it had a single owner and he stated that he wasn't sure because he hadn't checked. I asked if there was a clean Carfax and he stated, condescendingly, "Well, if I haven't checked on how many owners, it's pretty safe to say I haven't checked the Carfax". Hmmm.... Well..... Not sure why he wasn't prepared for my appointment. But let's move on... *We go for a test ride. I ask him about the advertised 'Clearcoat' and what that was. He stated that it was a ceramic coat, lasts 6 years, etc. Very nice! We make it back to the dealership and he goes to run the numbers. Comes back with a "Nano fee" and explains that it's for the ceramic coat. I asked him why I would need to pay for the ceramic coat if it was already applied? Why wouldn't it be wrapped into the $35500. He stated that it wasn't done. I reiterated that I had asked while in the vehicle with him if the clearcoat was the ceramic coat and that he had said 'yes'. My next question was, "If it hasn't been done, then why would you advertise that it had been?" He didn't seem to have an answer for that. I then asked, "So if I don't want the charge, I don't need to do it?" To which he said, yes. Honestly, it made me feel like something fishy was going on. Did the vehicle have a ceramic coat and he was just going to charge me again? Or is there a difference between Clearcoat and Ceramic coat and he doesn't know about it? *First offer for trade came in at $11K. $11K????!!!!! I received a $16K offer a few days ago and the Dealerships Estimator came in at $17K+. That's a $6K+ difference. I told him I was a bit baffled and there was no way I was going to take that as a trade. He tried to convince me that the vehicle was $42K and they were giving me a $6500 discount. I stated that no he wasn't. The vehicle was priced at $35500 and a discount is made AFTER a person sees the sticker price. He said and I quote, "We have to advertise it as that to get people in the door". I said that it sounded a little like trickery. I knew that the price wasn't going to be lowered. I've looked enough and know enough people who have bought in this market to know that the price wasn't going to come down. I didn't walk in the door thinking it would. However, on the flip side, I didn't walk in the door and expect a Sales Rep to basically say that 'yeah well it could've been worse'. Bad sales tactic in my opinion. *He went back to the table with the powers that be for a new trade number and came back with $13K. Still $3K below what I was offered this weekend and $4K+ lower than their own online Estimator provided. I told him that if I knew they were going to come in so ridiculously low compared to both their own website and another dealership offer I NEVER would've driven all the way out there. *I stood up and said that it looked like we couldn't find a middle ground here and that if something else changed to let me know. He said that he could help me look for another vehicle if I wanted and I advised him that this was not a vehicle issue but a trade in issue. If he had been somewhere close to the Dealerships Estimator I most likely would've signed the dotted line. *He never asked to run my credit for competitive rates. Gave me generic rates that were 2% above what I knew I could get. Lazy work. Honestly, it's the reason why people hate dealing with and don't trust big dealerships. Very disappointing! More

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