Jason Gebara | Page 2

Initially, things went well. I was encouraged and promised that the “full” cost of my previous lease would be covered in order to make the deal happen. There were no issues at fi I was encouraged and promised that the “full” cost of my previous lease would be covered in order to make the deal happen. There were no issues at first. However, they only issued part of the payment and declined to provide the remaining balance. I had multiple conversations with both a sales representative and someone from finance, and I clearly explained that my previous leasing company would issue the final bill later—and that the amount could be higher. Everyone was aware of this. Long story short, they are now unwilling to honor their word or the agreement. The sales representative was extremely focused on getting a positive review from me. He asked several times whether I had received the survey email and even told me what score to give him. I completed it in good faith, but in retrospect, I did so too early. Once the issue with the remaining payment came up, he stopped responding to my messages. He also ignored me when I followed up about a specific car feature that I had explicitly asked about and was assured the car had—but it turns out it does not. Overall, this has been a very frustrating experience, and I am still dealing with the situation. More

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