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Jason Gross

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Jason Gross

Assistant Service Manager

Clement Ford

1075 W Terra Ln
O'Fallon, MO 63366

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Overview Reviews (1) Inventory (348)

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1 Review of Jason Gross

October 01, 2024

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Service dept went down hill really bad when Clement took over. All of the staff in service is different and pricing went up. They performed services that was not asked for yet they charged for them. They p over. All of the staff in service is different and pricing went up. They performed services that was not asked for yet they charged for them. They put a huge mark in my passenger side rear quarter panel. More

by sida.carmen

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Jerry Layton

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Oct 01, 2024 -

Clement Ford responded

Good morning, My name is Jason Gross. I am the service manager here at Clement Ford. Let me start with an apology for your service experience. Our goal is to ensure every customer leaves satisfied with their visit. I would like to look into this for you, and make right on the concerns you have. I have pulled up the history on your vehicles, and apologies, but I can't find any recent visits to our service department. The last visit I see is from March of 2023. If you could find some time to reach out to me so I can help figure this out for you, I will handle it promptly. I can be reached by phone (636)978-3673, or jason.gross@clementford.com if that is easier for you. Thank you, Jason

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