Jason Hise

We had a good experience with the manager, Tim, and our sales rep, Martin and Josh, who was in charge of our finances. We would happily recommend this dealership to our friends. sales rep, Martin and Josh, who was in charge of our finances. We would happily recommend this dealership to our friends. More

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The entire process with Courtesy Volvo was great! Martin Esparza was amazing, everything was seamless! Martin Esparza was amazing, everything was seamless! More

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Worst car buying experience we have ever had! Called the dealership to inquire about a used Honda CRV for our daughter. Spoke with a salesman by the name of Micah. Micah promised to call me back Called the dealership to inquire about a used Honda CRV for our daughter. Spoke with a salesman by the name of Micah. Micah promised to call me back before closing with answers to my questions and we never heard from him again. The next day we called and spoke to a salesman named Jesus. Jesus was awesome! He answered all of our questions and assured us we could make a deal on the vehicle we were interested in. We were given an "out the door price" before driving 100 miles to close the deal on the Honda CRV. When we got there we were met by Micah (Jesus was with a customer) and he showed us the CRV. We inspected the car and found two valve stem caps missing, engine was low on coolant, and someone had spilled coffee all over the rear seat of the car. Micah assured us he would have everything corrected before we left with the vehicle. After a test drive we decided to proceed with negotiations to purchase the vehicle. We agreed on the price and down payment and that's when things went south. We had checked our daughter's credit score online and had an idea of what her payment and interest rate should be. When the sales manager ran the credit he came up with a much different number on the credit score. We were told the car buying credit score was much different than the one we pulled from BOA. That's when things got weird. The sales manager said he had the option of taking the credit score/interest rate offered and adding up to two percent (by law) at his discretion. He said he didn't add any extra points but we were still close to 15%+ with a 60 month loan. This was unacceptable to us and we asked if we could co-sign (our credit scores are 850) and bring the interest rate down for our daughter. He ran my wife's credit and said he could get us the loan for around 5%. Needless to say we were okay with that. We got to the dealer at 4:30 PM and sat in the showroom for hours waiting to close the deal. Around 9:30 PM Jesus told us they would not be able to honor the interest rate we were promised by the sales manager. He said the best they could do was 14%+. At this point we were ready to leave! Jesus returned and offered us a 12%+ interest rate to close the deal and we agreed to do so just to get the car and let our daughter establish more credit. We sat in the showroom waiting for the finance manager and at 10:00 PM we finally sat down with the finance manager. He said the age of the car and the mileage were the reasons for the interest rate change. My wife and daughter were signing the paperwork and writing checks for the $4000 down when I noticed the finance manager had added $1000 to the price of the auto loan. I told them to stop signing and made it clear I had had enough of the lies and deception. We produced an email from (Tim) the sales manager showing the out the door price we had been quoted and the finance manager reluctantly reduced the price to what we were quoted. We finally left the dealership around 10:45 PM! Our intentions are to refinance (with a reputable company) and pay this loan off due to all of the lies and deception. We contacted the loan company the dealership used and we were told there was no pre-payment penalty also, there's no mention of it in the paperwork Courtesy Volvo gave us. I called the dealership on 8-28-2022 and spoke with the same finance manager and he said we would pay a penalty if we didn't wait 4 months to pay off the loan. Maybe it takes 4 months for the dealership to get its kickback from the loan company. This was the most dishonest /shady car buying experience I have ever been involved in! Side note, the coffee stains were never cleaned up and the tire pressure monitor alerted us to an issue on the way home. The dealership had installed two new tires and one of them had 48 PSI (passenger front) and the other three were under inflated. There's supposed to be 33 PSI in all four tires. The spare tire was flat 0 PSI. They obviously don't know how to do a pre-delivery inspection either. I wish I could give this dealership a negative star rating! More

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To Date I have had several different experiences with Courtesy Volvo, with some things yet to be decided. On a whole my sales person Brenna did a good job and I appreciated her straight forward approach Courtesy Volvo, with some things yet to be decided. On a whole my sales person Brenna did a good job and I appreciated her straight forward approach. I made an appointment to come back to get some questions answered about the cars operation which wasn't exactly handled well and not much got accomplished because I had the wrong key and the person I dealt with wasn't able to answer some of my questions....... There is a monetary discrepancy which hasn't yet been finalized, but is being worked on, and should be refunded soon I am told. The Very Best Help I have received so far is from MAX who took the time to review some of the technical operations which were never fully explained to me and showed me how to operate my radio via my phone, awesome!! I am taking my new car on my first road trip and he helped me understand all the importance features I will be using. I would like to know that management reads these reviews and acknowledges Max's great knowledge and the "Courteous" service he provides. More

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I purchased an XC90 in January. The purchase process seemed like a smooth and efficient operation. Then the problems showed up. Purchase documents are all electronic and provided The purchase process seemed like a smooth and efficient operation. Then the problems showed up. Purchase documents are all electronic and provided on a USB drive. My drive did not include the extended service contract or the final purchase price. I had to request them and was shocked to find that I was overcharged by $1700. Also found out that the service contract they requested was a cheap Feature Guard version instead of the Major Guard bumper to bumper contract I paid for. After many emails, phone calls and a return visit, all the issues seemed to be resolved. Now I found that the service contract was never updated, so I had to work with ALLY to get is straightened out. I’ve seen lots of great reviews for this dealer, but my experience was poor if not downright deceptive. It has become my worst buying experience and I would recommend that any customers carefully review their documents for accuracy. BUYER BEWARE! More

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I have purchased/lsd 3 cars with this dealership. They are always great to work with up front, however this last car purchase will be my very last car purchase. Salesperson Jason, was incorrect about amen are always great to work with up front, however this last car purchase will be my very last car purchase. Salesperson Jason, was incorrect about amenities, Told me service would fix my problem right away, 5 months later Sevice Mngr John does his best to fix it but (quietly asks me to give service a good review with Volvo) which I did. Then John fails to deliver and costs me time and money. This is after my brand new 2021 car already had to have a new ac component put in already and it’s electronics have had to be worked on (and need it again). Examining Lemon Law with Consumer Protection Agency and would not encourage anyone to use this dealership. I understand there are some supply chain issues out there, but some things are worth the wait. Thanks! More

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Frank has been working with me for over a month to get me the best car and best deal. He was very responsive and quick with answers the best car and best deal. He was very responsive and quick with answers More

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Frank was very knowledgeable on the products and a joy to work with. Displayed extreme patience when it came to helping me with the apps and and the tutorial on how the vehicle operates. We have purchas work with. Displayed extreme patience when it came to helping me with the apps and and the tutorial on how the vehicle operates. We have purchased several cars in the past and I have always dreaded it. I would have to say working with Frank McKnight, Jason Hise and all other staff members with whom we interacted, were excellent. This was the best car-purchasing experience I ever had!! Thank You More

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On multiple occasions this place has absolutely failed us. Most recently, they posted a vehicle for sale. I submitted an inquiry to which I received at least three different responses to. I was invited in us. Most recently, they posted a vehicle for sale. I submitted an inquiry to which I received at least three different responses to. I was invited in that evening for a text drive. I replied I would be in first thing the next morning. Upon arrival, I asked for who I had emailed with to which everyone was clueless as to who this person was. I showed them the emails, and was told “oh that’s one of our online people blah blah blah.” At that point a man offered to help me. After 20 or so minutes trying to locate the vehicle, I pointed it out to him. It was sitting in the front spot right outside the door. He assured me that I was wrong and that vehicle was a customer’s. After another few minutes he return to inform me “that in fact that was the vehicle, and it was still where the customer had left it after turning it over to Volvo.” We looked through it and he gave me the whole speech about going through inspections and such. I offered to pay cash to show my seriousness of purchasing the vehicle. He said they had to run it through the checks to ensure it met their standards which I understood and appreciated. He confirmed my contact information and assured me that he would call. No call. No nothing. Fast forward a few weeks. After having another wild experience at a different dealership I opted to return here to speak with a manager to understand why it was so difficult to buy/lease a car when they seem to have plenty on the lot. Upon arrival I asked to speak with a manager, the first representative asked to know why. I briefly explained my situation, including the part about the used white sedan, which she retorted “oh! I bought that car! Smiling ear to ear!” Talk about insult to injury. It blows my mind that a company would allow someone with such a lack of professionalism to be the first person customers come in contact with. To wrap this up, I finally was able to sit with a manager…Tim Raspiller. I slowly walked him through all my issues. Provided him the emails to show all the facts. I then showed him the deal the other dealership offered me and then backed out of. He “didn’t want to say anything bad about them, but then suggested they made a deal they couldn’t back up.” I was earnest and willing to go, but asked if it was reasonable and if he could get anywhere close to what I was looking for. He worked his magic, pulled some strings, and low and behold he was going to save the day by pulling a loaner and leasing it to me at the agreed price. He did warn me the vehicle would not be available that day but he would rush to get it to me. Everything seemed great. The next day they called me to tell me the vehicle is ready. I show up and instead of the XC60, which was the only car we ever talked about, he has a S60 waiting for me and I would need to schedule an appointment to bring it in to get the package I was promised. Are you kidding me?!?! How hard is it to give a company $20K? Excuses were made, fingers were pointed, but at the end of the day poor service starts at the top. Tim failed to listen and it shows why this place has gone so far downhill. Side note: if you want good chit chat, go meet with their finance guy. Loves to talk. He will tell you about all the damage he has caused to his cars and where brothers live. If you want accurate numbers, avoid this guy. He had to reprint the financials because numbers were wrong and of course higher than what was written and agreed too. What’s funny to me is looking as this, when I asked for THE manager…I should have been taken to Jason. More

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Excellent service and friendly and helpful staff. Art and Brian assisted in making my car purchase smooth and stress free! I would definitely recommend this dealership. We live far away, so I was nervous Brian assisted in making my car purchase smooth and stress free! I would definitely recommend this dealership. We live far away, so I was nervous and thought I'd spend all day at different car lots trying to find a decent vehicle in our price range. Courtesy Volvo was our first stop, and we loved the Chevy Equinox LTZ we test drives. That was it....sold and no stress at all. Thank you for this awesome survive, the ride home was incredible! Sincerely CB More

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