Jason Quinton | Page 13

Price was what I expected. The difference is now, under the new ownership, my F-250 oil change and tire rotation was an hour or less. Great job and thank you to all of the folk The difference is now, under the new ownership, my F-250 oil change and tire rotation was an hour or less. Great job and thank you to all of the folks there. More

by chucka1948 Verified Customer Verified Customer

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Service was amazing done fast very polite and professional would recommend this dealership they are aiming to please professional would recommend this dealership they are aiming to please More

by DSUPERBERGERON Verified Customer Verified Customer

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The team treated me wonderfully and kept me informed on work and time frames. Also suggested work that should have been done by the previous service team but was never addressed by them despite my concerns work and time frames. Also suggested work that should have been done by the previous service team but was never addressed by them despite my concerns More

by GMKODIAK Verified Customer Verified Customer

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I think the Service Dept is getting to know it's regulars. As time passes, it will become better as they learn their customers preferences. regulars. As time passes, it will become better as they learn their customers preferences. More

by COLLEENGULICK4 Verified Customer Verified Customer

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Went in for the state inspection oil change and rotate tires not the problem. Left the dealership engine light came on. Went back to the dealership they put it on a diagnostic machine and told me that the tires not the problem. Left the dealership engine light came on. Went back to the dealership they put it on a diagnostic machine and told me that there was a knock sensor that was malfunctioning. Then they tell me that the knock sensor had registered before 40,000 Mi beforehand. Now it's going to cost me $2,700 to get it replaced because it's out of warranty and nobody saw this problem before. Charging me $166 for the Diagnostics was outrageous and on top of that trying to get $2,700 out of me for something that should have been under warranty $45,000 miles beforehand. Service manager treated me like I was an idiot and do not appreciate it. Then I had to call about now my horn not working. Was working when it went into the dealership not working when it came out. Service manager was going to charge me another $166 for a Diagnostics on that as well I am feeling like your company all wants to do is take money from people and doesn't treat their customers very well especially loyal customers who have been with them for more than 5 years. Going out of your way to help a customer is the best way to keep a customer as well as one that would buy his vehicles from the same dealership. At this point I find that this dealership no longer cares about its customers and only cares about the dollar signs and does not want to take care of the customers with true compassion and understanding and just wants to take money from them again. I don't think I will be back to the dealership ever again I will be buying my vehicles from somewhere else. I feel that McFarland Ford does not care about his customers at all and especially the service department. More

by PDK1 Verified Customer Verified Customer

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I continue to be satisfied with the service at this dealership. They are straightforward with any issues especially proactively. My Explorer is over 120K miles and is in great shape. I would like for t dealership. They are straightforward with any issues especially proactively. My Explorer is over 120K miles and is in great shape. I would like for them to look into a detailing service (even if it is just a vacuuming) which would be popular esp. in the Winter. More

by WDM.MMC Verified Customer Verified Customer

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I had my Escape in the garage for check engine light which kept coming on. A loaner was provided for my use while it was being fixed. After three times in the garage it is now fixed. Jason and the ser which kept coming on. A loaner was provided for my use while it was being fixed. After three times in the garage it is now fixed. Jason and the service department were committed to fixing my Escape no matter the problem. I am happy with the service at McFarland Ford both Sales and Service departments. More

by JOHNWHASTINGS Verified Customer Verified Customer

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Great Experience! They listened to me, understood my needs and exceeding my expectations. Thanks! Dan was great! The only thing I wish I could see on the repair or They listened to me, understood my needs and exceeding my expectations. Thanks! Dan was great! The only thing I wish I could see on the repair order is what my warranty saved me in repair costs. People love to see see how much they saved! More

by girlsue37 Verified Customer Verified Customer

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Easy to work with. No pressure or upselling which I appreciated. Will return for service in the future. No pressure or upselling which I appreciated. Will return for service in the future. More

by alan.r.matthews Verified Customer Verified Customer

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Good service fair price, what more could anyone want. They also do not try to sell you something you don’t need. They also do not try to sell you something you don’t need. More

by PAULEYJ68 Verified Customer Verified Customer

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