Jason Rowland | Page 5

Maus Nissan of New Port Richey responded

Sir, we can see that you are upset, and apologize if you had a bad experience; however, we stand by our staff ; they are hard working, honest individuals, who pride themselves in the great customer service they provide. We never changed a deal after you accepted the offer. You have to choose which i ncentives from the manufacturer you want: rebates, or special interest rates. You cannot get both. If you'd like to discuss this further, we'd be happy to address your concerns, but it will happen with mutual respect, and no name-calling. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

Maus Nissan of New Port Richey responded

Congratulations Even and Gary, on the purchase of your new Explorer from us at Maus Nissan! We appreciate your trust, and we thank you for your kind words. Demetri does a great job taking care of our guests - thanks for recognizing him! We look forward to serving you for years to come, so please let us know if there's ever anything we can do for you. Thank you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan of New Port Richey responded

Congratulations on the purchase of your newest vehicle from us at Maus Nissan, Audette Family! We are honored by your continued trust, and we thank you for your kind words. We are overjoyed that you are so happy, and we look forward to serving you for life - so please let us know if there's ever any thing we can do for you! Thank you for being such an important part of our Maus Family, enjoy your new car, and God bless! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan of New Port Richey responded

Alec, we can see that you were upset, and apologize for your frustrations. And we agree with you - the detail was terrible, and no one double-checked it before delivering it to your door. That is why we profusely apologized, and offered to get it re-detailed for you, re-gassed up, and nearly anythin g else to help make it right. All people involved were addressed, internally. There was no gaslighting intended; however, just the sales person not wanting to lose your business over a detail mistake that was fixable. Again we apologize for what happened, and especially for your wasted time. If you have any other questions, don't hesitate to ask, and we'll be happy to help. Have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan of New Port Richey responded

Congratulations on the purchase of your new Jeep Compass from us at Maus Nissan, Charlene! We appreciate your continued trust, and we thank you for taking the time to leave us this review! JP, and all our staff, are dedicated to providing each guest with a truly exceptional experience, and treating you like family - that's our #MausDifference! We are thrilled that you are so happy, and look forward to serving you for years to come - so please let us know if there's ever anything we can do for you. Thank you for being such an important part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan of New Port Richey responded

Thank you for visiting us at Maus Nissan, and congratulations on the purchase of your latest Corvette! We appreciate your trust, and thank you for your 5-stars! We are glad that you are happy with us and our service, but we are likewise disappointed with you, over your warranty troubles. If there's anything more we can do to help, please let us know. Have a blessed day - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

Maus Nissan of New Port Richey responded

We love our customers, and we're glad that it shows! Our whole team at Maus Nissan appreciates your continued trust, and thanks you for your kind words. We look forward to serving you for years to come, so please let us know if there's anything we can do for you! Thanks for being such an important p art of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan of New Port Richey responded

Thank you very much, Russell! Here at Maus Nissan, we value you as a customer, and appreciate your feedback. If there is anything we can help you with, please do not hesitate to contact us at (727) 999- MAUS (6287). Thanks you again for your support! Sincerely, Maus Nissan

Maus Nissan of New Port Richey responded

Congratulations on the purchase of your brand new 2024 Titan from us at Maus Nissan, Mr. Travis! We appreciate your continued trust, and we thank you for your kind words! Baja does a fantastic job taking care of our guests - thanks for recognizing him! We are overjoyed that you are so happy, and we look forward to serving you for years to come - so let us know if there's ever anything we can do for you! Thank you for being such an important part of our Maus Family, enjoy your new truck, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan of New Port Richey responded

Congratulations on the purchase of your new vehicle from us at Maus Nissan, Mario! We appreciate the opportunity to earn your trust, and thank you for your kind words. Nick does a phenomenal job taking care of our guests- thanks for recognizing him! We are overjoyed that you are so happy, and we look forward to serving you for years to come - so let us know if there's ever anything we can do for you. Welcome to our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138