Jason Rowland | Page 5

Maus Nissan of New Port Richey responded

Congratulations on the purchase of your new Frontier from us at Maus Nissan, Ramon! We appreciate the opportunity to earn your trust, and we thank you for your kind words! All our staff are dedicated to providing you with a truly exceptional experience, and treating you like family. We're thrilled t hat you are so happy, and we look forward to serving you for years to come - so please let us know if there's ever anything we can do for you. Welcome to our Maus Family, we hope you had a Merry Christmas, and that you have a very Happy New Year! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan of New Port Richey responded

Aaron, we know you left happy, only to have a couple of hiccups sour your experience, and for that, we apologize. It was a pleasure to speak with you, and get to the bottom of what went wrong. When you get back from your trip visiting family, I'll be happy to help. Until then, Merry Christmas, and try to enjoy your new truck! - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

Maus Nissan of New Port Richey responded

Congratulations on the purchase of your new vehicle from us at Maus Nissan, Mr. Buren! We appreciate the opportunity to earn your trust, and we thank you for your kind words and recommendation! We are thrilled that you are so happy, and we look forward to serving you for years to come - so please le t us know if there's ever anything we can do for you. Welcome to our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan of New Port Richey responded

Congratulations on the purchase of your daughter's new vehicle from us at Maus Nissan, Abigail! We appreciate the opportunity to earn your trust, and we thank you for taking the time to leave us this review. We are thrilled that you are all so happy, and we look forward to serving you for years to come - so please let us know if there's ever anything we can do for you. Thank you for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan of New Port Richey responded

Congratulations on the purchase of your brand new 2025 Kicks from us at Maus Nissan, Ms. Harris! We appreciate the opportunity to earn your trust, and we thank you for your kind words. Ben and Antonio, and the whole team, all do a phenomenal job taking care of our guests - thanks for recognizing them! We are thrilled that you are so happy, and look forward to serving you for years to come - so please let us know if there's ever anything we can do for you! Welcome to our Maus Family, have a blessed day, and enjoy your new ride! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan of New Port Richey responded

Congratulations on the purchase of your brand new, 2025 Sentra, from us at Maus Nissan, Joe! We appreciate the opportunity to earn your trust, and we thank you for taking the time to leave us this review. All our staff are dedicated to providing each guest with a truly exceptional experience - that' s the #MausDifference! We are thrilled that you are so happy, and we look forward to serving you for years to come - so please let us know if there's ever anything we can do for you! Welcome to our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (62897) x. 1138

Maus Nissan of New Port Richey responded

Sir, we can see that you are upset, and apologize if you had a bad experience; however, we stand by our staff ; they are hard working, honest individuals, who pride themselves in the great customer service they provide. We never changed a deal after you accepted the offer. You have to choose which i ncentives from the manufacturer you want: rebates, or special interest rates. You cannot get both. If you'd like to discuss this further, we'd be happy to address your concerns, but it will happen with mutual respect, and no name-calling. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

Maus Nissan of New Port Richey responded

Congratulations Even and Gary, on the purchase of your new Explorer from us at Maus Nissan! We appreciate your trust, and we thank you for your kind words. Demetri does a great job taking care of our guests - thanks for recognizing him! We look forward to serving you for years to come, so please let us know if there's ever anything we can do for you. Thank you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan of New Port Richey responded

Congratulations on the purchase of your newest vehicle from us at Maus Nissan, Audette Family! We are honored by your continued trust, and we thank you for your kind words. We are overjoyed that you are so happy, and we look forward to serving you for life - so please let us know if there's ever any thing we can do for you! Thank you for being such an important part of our Maus Family, enjoy your new car, and God bless! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan of New Port Richey responded

Alec, we can see that you were upset, and apologize for your frustrations. And we agree with you - the detail was terrible, and no one double-checked it before delivering it to your door. That is why we profusely apologized, and offered to get it re-detailed for you, re-gassed up, and nearly anythin g else to help make it right. All people involved were addressed, internally. There was no gaslighting intended; however, just the sales person not wanting to lose your business over a detail mistake that was fixable. Again we apologize for what happened, and especially for your wasted time. If you have any other questions, don't hesitate to ask, and we'll be happy to help. Have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138