Jason Sherwood | Page 5

Very friendly, fast service! Before making our way to Tom Wood Honda, we made the unfortunate mistake of visiting a nearby competitor and had the most horrible car shopping experi Before making our way to Tom Wood Honda, we made the unfortunate mistake of visiting a nearby competitor and had the most horrible car shopping experience. However, Jon and the staff at Tom Wood Honda were truly a breath of fresh air! Their service was friendly, speedy, professional, and respectful. We couldn’t be more thankful for crossing paths with them and we couldn’t love our 2016 Honda Civic ANY more! More

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Quick and helpful Jordan did such a good job communicating back and forth so by the time we showed up everything was ready to go. Super friendly while we were there an Jordan did such a good job communicating back and forth so by the time we showed up everything was ready to go. Super friendly while we were there and really helped us out. (Even stayed past closing time to make sure we got what we wanted) More

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They turned awful into a pleasant experience. My experience was one of a kind. At least I hope it was. I went in after work on Tuesday 6/26/2018 and spoke with Cameron Miles (a new guy) and Cor My experience was one of a kind. At least I hope it was. I went in after work on Tuesday 6/26/2018 and spoke with Cameron Miles (a new guy) and Corey about purchasing a vehicle. I did end up purchasing a 2016 Toyota Corolla with only 10,000 miles on it. That evening, the car was FANTASTIC. I had only driven it home from the dealership (about 15 minutes) and back to pick up the original car I had driven. (around 45 minutes total). The next morning, while on my way to work (less than 12 hours later) the car jerked really bad from a stop to accelleration and then the check engine light had come on. Once I got to work I called the dealership and made an appointment for the next day to get the car looked at. Fast forward to 7am, Thursday the 28th. I'm at the dealership and the front passenger bumper has a corner loose. I had noticed this the night before and figured it was just a clip (spoiler alert: I was wrong). I told them I was in there for the check engine light and asked if they could put a clip on the bumber because it was annoying me. They said that they didn't see an issue with it but that it would have to be taken elsewhere. They took the car back and checked the code for the check engine light and found out that it was the torque converter (??, please ignore my spelling) and that the factory warranty would cover the repair so I had to take it to the Toyota dealership in Noblesville. They made me an appointment for 8am same day at the Ed Martin Dealership. I arrive to my appointment at Ed Martin and tell them what is going on. They were immediately concerned about the bumber and said that the car had been wrecked. I knew I hadn't wrecked the car and the Carfax was clean so I assume it was the previous owner and that they didn't report a wreck. After they inspected the vehicle they found out that the damage was much more extensive than originally thought. That the car had most definetely been wrecked and that it was not drivable. At this point the headlight was loose, the bumber and grill were cracked and loose, everything that was towards the front of the car had been pushed back including the radiator. (please bare with me as I'm not a mechanic or mechanically inclined and I'm trying my hardest to remember the names of all the parts correctly) and that my hood had been stuck and once opened would not latch at all. The car was unsafe to drive. My thoughts were that I was stuck with this vehicle. Then after talking with my fiance he told me about a 3 day right to refuse law-so that was my plan. I called the loan company and asked how to proceed with cancelling the contract. Ed Martin Toyota had already been in contact with Tom Wood Honda's service department and manager so they were fully aware of the situation. When I arrived back at Tom Wood, I was irate. I was so angry that I was duped by salesmen and angry that I was sold a car that was unsafe to drive. I was greeted by the salesmen outside (hopeful to make a sale, I assume) so I told them why I was there and they knew who I was. I waited a short while and then Jason came out and spoke with me. I believe he was the general manager. He was already aware of the sitation and knew that I was there to cancel the contract. He immediately put me at ease....I went in there ready to argue and claw my way to a solution because I was wronged! His demeanor and approach was exactly what was needed in that time. He didn't make excuses for the vehicle to have made it through inspections. He was apologetic and understood. He compensated me for my day of work missed and made sure that I was able to get another vehicle with the exact same loan that I had in prior. Although-getting into another car was my choice. He did not bring it up and was more than willing to just cancel the contract as he knew that this was not a good situation. All in all, I really thank Ed Martin Toyota for helping me with this and speaking with Tom Wood before my arrival. Ryan was great there. Tom Wood Honda really stood behind their vehicles and their mistake. Mistakes are made all the time, but actions afterward show character. I will definitely recommend this dealership to anyone looking for a new vechicle. More

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Very pleased! We had a wonderful experience & working with Mark made the process so easy! We would certainly encourage others to visit Tom Wood Honda for their need We had a wonderful experience & working with Mark made the process so easy! We would certainly encourage others to visit Tom Wood Honda for their needs as well More

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Excellent! Excellent working with Aaron Cooper & Jason Sherwood! They both worked very hard to make sure that I was completely satisfied with my new Honda Accord Excellent working with Aaron Cooper & Jason Sherwood! They both worked very hard to make sure that I was completely satisfied with my new Honda Accord! More

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Excellece at it's finest Exceptional expertise and customer service from the first call to this dealership, followed by informative and supportive purchasing process and ongoi Exceptional expertise and customer service from the first call to this dealership, followed by informative and supportive purchasing process and ongoing follow up to sure we are happy with the purchase. Will definitely return from out of town for future needs. From Charles Hamilton, salesman to their sales manager took time and answered all questions honestly and worked to provide great deal on vehicle. More

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Extremely smooth process Easy to deal with and staff was very accommodating and wanted to make sure we were satisfied with the delivery of vehicle. Maintained constant contac Easy to deal with and staff was very accommodating and wanted to make sure we were satisfied with the delivery of vehicle. Maintained constant contact thru price negotiation More

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First Class Service From the moment we walked in the service was excellent! Zach Watters was our sales rep and he was very knowledgeable about the vehicle. He took time From the moment we walked in the service was excellent! Zach Watters was our sales rep and he was very knowledgeable about the vehicle. He took time to show me all the features and how to use them. He provided his honest opinion when asked about one vehicle versus another and there was never any pressure to rush or buy. He also followed up with me a few days after taking the vehicle home to see if I had any questions. The finance manager and team were also wonderful. I would recommend this dealership, and Zach specifically to any of my friends and family! Thank you for making it such a positive experience! I will buy there again! More

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Honda Accord touring hybrid Very quick and easy. Sales and technical support was great. The price was great and they helped me choose the best option for my needs Very quick and easy. Sales and technical support was great. The price was great and they helped me choose the best option for my needs More

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The Best Car Dealership & Staff I’ve ever visited! Recently bought a Ridgeline truck and got a great deal. Lindsey went above and beyond as our salesperson. Even after purchasing she has been there to Recently bought a Ridgeline truck and got a great deal. Lindsey went above and beyond as our salesperson. Even after purchasing she has been there to help us. This dealership has done more for us than any other and will have our business from now on. More

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