Jason Wright | Page 10

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your outstanding review, and for choosing Cumberland Chrysler Dodge Jeep Ram for your vehicle maintenance needs! We are so pleased that our knowledgeable staff was able to provide you with the high-quality service and oil that your vehicle deserves. We strive to ensure our customers have a great experience every time they visit us. Your feedback helps us both recognize and reward excellence throughout the dealership. Once again, we thank you for choosing Cumberland Chrysler Dodge Jeep Ram. Please don't hesitate to contact us if there is anything else we can do for you in the future!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. Every customer's experience with us is important, and we strive to ensure everyone is pleased with the level of service they receive. It appears that on this occasion, we did not meet your expectations. Please accept my sincere apologies. We are conducting a thorough review of your experience in an effort to understand what went wrong and determine how we can do better moving forward. We take all feedback seriously and are committed to providing the best customer experience possible. Please don’t hesitate to contact us directly if you have any additional concerns or needs that we can help with.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words about your experience of servicing your car with us at Cumberland Chrysler Dodge Jeep Ram. We are extremely delighted to hear that our people made it a fast and easy process. We strive to provide our customers with the highest level of service and we're very glad you chose us; it means a lot to us. We hope you enjoy your car for many miles ahead, and we would love to have you back with us in the future for any servicing needs! Thank you again for taking the time on providing this review; it means a lot!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your feedback. At Cumberland Chrysler Dodge Jeep Ram, we work hard to ensure that our clients have the best experience possible. We're glad to hear that you felt well attended to during your visit! We recognize that auto parts can be an expensive item, and we do make sure that those purchases reflect a fair and necessary rate of compensation for us and our team. That said, we're sorry to hear you felt that the part needed was overcharged and we will certainly look into it further. We value your opinion and feedback as it is important in allowing us to better serve all of our customers. Again, thank you for visiting with us and please don't hesitate to reach out if there is anything else we can do!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for your 5-star review of our dealership. We are delighted to hear that we exceeded your expectations and that your interaction with our team was pleasant. It is thanks to valuable feedback like yours that we continuously strive to improve our services. We understand how important it is to provide a friendly and helpful experience during each customer’s visit and we are pleased to hear that how effectively communicated and responded quickly. We look forward to helping you with all your automotive needs in the future and thank you again for taking the time to leave us a fantastic review!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your review of Cumberland Chrysler Dodge Jeep Ram. We are glad that you found our service to be friendly and efficient - we strive to provide the best car experience possible! Your satisfaction is important to us and it sounds like we have been doing a great job meeting your expectations. We would love to help you with any future automotive needs you may have so please keep us in mind for all of your service needs. Thank you again for the five stars and for being an amazing customer.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review Cumberland Chrysler Dodge Jeep Ram. We are so pleased to hear that you had such an excellent service experience each and every time. Your satisfaction is our number one priority and we are delighted that our prompt, courteous service as well as our comfortable waiting area met your standards. Our team worked hard to make sure we provided the best possible service, and it's really great when customers like you take the time to bring their positive feedback. We look forward to seeing you on your next visit!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words about your experience with Cumberland Chrysler Dodge Jeep Ram. We are glad to hear we made you a happy customer and that you enjoyed seeing an old friend. We love creating connections between our customers and team members and it sounds like we were successful in doing that. It's our mission to provide an enjoyable shopping experience for all of our customers and your evaluation helps us get closer to achieving this goal. We look forward to continuing to serve you as part of the Cumberland family!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your feedback and for taking the time to book an appointment with us here at Cumberland Chrysler Dodge Jeep Ram. We apologize that there was a confusion regarding the cost of the oil change and understand how frustrating this could have been. We're constantly striving for total satisfaction with all our customers so we will be looking into why this discrepancy occurred and how we can make it right in the future. Your business is important to us, so please let us know if there is any other way we can help. Thank you again for bringing this to our attention.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words, and for being a loyal repeat customer of Cumberland Chrysler Dodge Jeep Ram! We are so pleased to hear that you have been pleased with the quality of our parts and the friendly, respectful service. Our team is dedicated to providing a superior customer experience and we really appreciate your feedback. We look forward to helping you find the perfect car for all your travels in the future!