Jason Wright | Page 12

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for leaving a review regarding your visit to Cumberland Chrysler Dodge Jeep Ram. We apologize that there was a breakdown in communication during your visit. The associate's intentions were not to create obsticles but rather, to inform you of our policy which is to provide applicable shuttle services within city limits when necessary. We pride ourselves on providing excellent customer service and strive to make sure our customers feel we deliver an experience indicative of the values we want them to experience every time they come into our dealership. We appreciate your feedback and hope you will give us an opportunity to show how accommodating we can be so that we can help make us your dealership of choice!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for giving us 5 stars and taking the time to review Cumberland Chrysler Dodge Jeep Ram! We strive for customer satisfaction and are humbled that your experience has been so positive. We're glad that your interactions with our staff have been pleasant and helpful, as well as finding the service to be very good. It's wonderful feedback to hear that we've done a great job each time you've visited! Your comments are greatly appreciated and we look forward to seeing you again soon.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for stopping by Cumberland Chrysler Dodge Jeep Ram. We are so pleased to hear that you had a quick, comfortable experience during your visit. We appreciate when customers are confident in our services and the work we provide. We value customer satisfaction above all else and seek to provide quality service with no additional fuss or hassle. We're glad to hear it was just what you needed, and we look forward to seeing you back soon!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words and your loyalty to Cumberland Chrysler Dodge Jeep Ram. We are proud to be able to serve customers like you and your parents, and we value our relationship with each of you. The team here is passionate about providing excellent service, and we strive to exceed expectations every day. Your five-star review reinforces our commitment and effort in that regard, and we are grateful for your continued support. Thank you again!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave a review of your experience with us at Cumberland Chrysler Dodge Jeep Ram! We appreciate your positive feedback and we're thrilled that the new transmission has improved your truck's performance. We are dedicated to providing exemplary service and our team is truly dedicated to ensuring that all of our customers have an enjoyable experience with us. We are so glad that you felt looked after by the team and we hope we can assist you again in the future, should the need arise.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience at Cumberland Chrysler Dodge Jeep Ram, we are truly delighted you were satisfied with your visit! It's fantastic to hear Joseph was able to meet all of your needs and he will be thrilled to hear about your kind words. We strive for quick, efficient service so that our customers can get back out on the roads safely. Please feel free to contact us should you need anything further in the near future and we hope to welcome you back soon!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram and taking the time to review your experience. We are glad to hear our team was helpful and professional during your visit! We apologize we did not make it clear we are unable to cut the key fob to your new vehicle, as it requires special equipment that is accessible only at certain handful of locations. We will ensure this information is more readily available in the future. Thank you again for bringing this to our attention, and we look forward to serving you in the future!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for bringing your experience to our attention. At Cumberland Chrysler Dodge Jeep Ram, we take all feedback seriously and are working hard to ensure an excellent customer experience from start to finish. We regret that you experienced poor communication and that your tires were not rotated during your second service. We understand that customers may become frustrated with the status of their vehicle issues, especially when they don't receive quick resolutions. Our service manager has received your feedback, and I apologize on their behalf for the way things have been handled in this situation. We're grateful for this chance to earn back your business and trust again, as it is our top priority every day here at CumberlandCDJR. Please do not hesitate to contact us directly if there is anything else we can do to help resolve this matter further.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram! We're so pleased to hear that our service representatives met your expectations and are always attentive and responsive to your needs. It's our priority to create a pleasant and stress-free environment throughout your dealership experience with us. Our team hopes we can continue to provide an extraordinary customer service experience every time you visit. Thank you again - we look forward to seeing you soon!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for leaving your review of Cumberland Chrysler Dodge Jeep Ram! We understand that inconsistency in service can be incredibly frustrating, and we apologize for the discomfort this has caused. We strive to make sure our team does their best work to maintain the highest standards of excellence in servicing our customers vehicles. We will share your concerns with our service team, so they can ensure every customer receives consistent, high-quality work when they visit us. Thank you again for bringing this to our attention and we look forward to providing a better experience on your next visit.