Jason Wright | Page 8

Cumberland Chrysler Dodge Jeep Ram responded

We apologize that your visit with us at Cumberland Chrysler Dodge Jeep Ram didn't meet your expectations. We understand how important and valuable a customer's time is, and we are disappointed that your experience left you feeling dissatisfied. We are committed to providing the highest level of professional service to our customers—it is unacceptable for any of our team members to give less than the warmth and respect you deserve. Your disappointment with the way you were treated is taken seriously, and we take this opportunity to use it as an opportunity for reflection and improvement. Again, we apologize for any inconvenience caused by this unfortunate event. If there is anything else we can do to make up for the lack of professionalism in your experience let us know at your earliest convenience. Thank you again for taking the time to share your experience with us.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for giving us 5 stars, and for leaving such an incredible review of our service department! We are delighted to hear that your experience with Cumberland Chrysler Dodge Jeep Ram was great, and that our team provided you with top-notch customer service. We understand how important it is to be in and out quickly, especially when its for something like an oil change, so thank you for noticing that. We hope you continue to come back for any of your automotive needs!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review your experience at Cumberland Chrysler Dodge Jeep Ram. We are so happy that you had a great experience with us. It sounds like the team provided you with an efficient service which we are thrilled about! We're glad your errands were made possible with the car and we hope to serve you again in the future. Thank you for being our customer!

Cumberland Chrysler Dodge Jeep Ram responded

Thanks for the fabulous 5 stars, and we are so glad you recommend us to your family and friends! Here at Cumberland Chrysler Dodge Jeep Ram, we strive to provide excellent service to each of our customers. We truly appreciate your positive feedback and we look forward to serving you in the future. Have a great day!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words about our service department at Cumberland Chrysler Dodge Jeep Ram. We're delighted to hear that we got you in and out quickly, and that you enjoyed our comfortable waiting area with complimentary coffee. Our team works hard to provide only the best care to everyone who visits! We appreciate your review and hope to see you again soon.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words and for sharing your great experience with Cumberland Chrysler Dodge Jeep Ram. It's always a pleasure to receive positive feedback from our customers! We are thrilled that we were able to get your problem solved quickly and to your satisfaction. Thank you for being such a valued customer and we hope you continue to use our services in the future.

Cumberland Chrysler Dodge Jeep Ram responded

Greetings and thank you for your positive review! We're delighted to learn that you had a great experience when visiting our dealership! Our team is committed to always providing customers with the best service possible. We value your feedback and are thrilled that you will be returning in the future. If there's anything more we can do to make your experience even better moving forward, please don't hesitate to reach out! We look forward to seeing you again soon.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for bringing your vehicle to Cumberland Chrysler Dodge Jeep Ram and for taking time to review your experience. We are so glad to hear that we fulfilled your time constraints and have been able to do good work for you in the past. Your satisfaction is our top priority, so we're very pleased when we get positive feedback such as yours! In addition, we sincerely appreciate that you recognize the efforts of our service coordinators who listen attentively and exhibit excellent follow-through on the provided services. Thank you for giving us a perfect five-star rating—it means a lot to us! We look forward to seeing you again soon.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience with us. We're glad to hear that the team in our service department was accommodating and helpful in getting the needed parts for your vehicle! It's always a great feeling when we know we've provided excellent customer service. Your kind words about Jason are much appreciated and we will be sure to share them with him. Thank you again for taking the time to provide such positive feedback. We hope you continue to have a wonderful experience here at Cumberland Chrysler Dodge Jeep Ram and look forward to seeing or hearing from you soon!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words about Cumberland Chrysler Dodge Jeep Ram! We are fortunate to have a dedicated team who strives to make each customer experience as convenient and efficient as possible. We greatly appreciate you choosing us for your service needs and are pleased Marlow was able to accommodate your schedule in a timely manner. Our team is always here to help with any of your vehicle needs, so don't hesitate to reach out the next time you are in need of assistance. Thank you again!