Jason Zakszewski | Page 17

Friendly, competent staff. Clean waiting area. Easy check in. Car wash included. My VW is taken care of at Boucher VW. You should go there too. in. Car wash included. My VW is taken care of at Boucher VW. You should go there too. More

by beverly.jurkowski Verified Customer Verified Customer

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The staff is always friendly and it's nice to be able to drop my car off and come get it after work. My only issue was that I was charged for a battery replacement in my key fob even though I did not ask fo drop my car off and come get it after work. My only issue was that I was charged for a battery replacement in my key fob even though I did not ask for one; I actually had one at home I just hadn't gotten around to since the keys I bring to the dealership are my spare keys. More

by Kristen Verified Customer Verified Customer

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Top notch people! Excellent service department! The Top notch people! Excellent service department! The price of my battery was cheaper here than at another VW dealership. Jason is always on top of hi Top notch people! Excellent service department! The price of my battery was cheaper here than at another VW dealership. Jason is always on top of his game and provides excellent service. He is never too busy to answer questions and makes sure to explain everything that transpired with my car. I was able to bring my car in with NO APPOINTMENT. More

by twodabs Verified Customer Verified Customer

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I was not impressed with my most recent service appointment at Boucher VW. The primary reason for this is that the issue with my car has not been resolved. Additionally, the communication from the appointment at Boucher VW. The primary reason for this is that the issue with my car has not been resolved. Additionally, the communication from the staff, or lack thereof, was frustrating. This was my second appointment to diagnose/repair a noise I continue to hear coming from my car. A month prior, a warranty repair was completed. Shortly after picking my car up, the noise returned to the same as before. I scheduled the appointment a couple weeks in advance and requested a loaner. They were nice enough to provide the loaner at no cost since it was in for the same issue a few weeks prior, which I appreciated. However, I was frustrated when I dropped off my car at 8:00 am for an 8:15 am appointment, and I had to wait about 45 minutes for the loaner car to be cleaned up. This wouldn't have been quite as irritating had someone acknowledged this or apologized for the inconvenience. I didn’t receive a call until about 3:00 pm that day, stating that they hadn't heard the sound and asked for some additional information. I didn't hear back the rest of the day. The next day around 9:30amI called to get an update. At that time, I was informed the car was done and nothing was wrong with it. An update would have been appreciated to know when to expect my vehicle to be done. But the most frustrating part is that the noise still has not been fixed. I purchased the car two years ago brand new from Boucher and it has less than 30k miles on it. The reason I purchased a new car is so that I didn’t have to deal with ongoing issues like this. I plan to have my service done at a different Volkswagen dealer in the future. More

by 19vwgti Verified Customer Verified Customer

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I arrived for a 10am appointment that I waited for, was 1 hour and 50 minutes for an oil change and tire rotation. I requested a screw to be removed that was in the front tire, was told there was nothing in hour and 50 minutes for an oil change and tire rotation. I requested a screw to be removed that was in the front tire, was told there was nothing in the front tire and "it must if fell out." Was also told I needed a new tire due to having a slow leak. Got home screw was there, now in the back tire due to the tires being rotated. Took it to a mechanic the following business day and the screw was remove. Oh and I do not have any slow leaks in any of the tires. Will never return to this location. More

by Jtriplett Verified Customer Verified Customer

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Very easy to work with. Received a loaner car till the part was received and worked very well with my time schedule for that week. part was received and worked very well with my time schedule for that week. More

by CINDFREDRICK Verified Customer Verified Customer

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Great service and a clean, comfortable waiting room. They even wash your car after the oil change which was a nice addition. I had a few questions on how to work features on my new car & they also too They even wash your car after the oil change which was a nice addition. I had a few questions on how to work features on my new car & they also took the time to give me a refresher. More

by MJ Verified Customer Verified Customer

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Service center was excellent! I truly appreciate the no appointment for minor repairs. The technician is always nice and helpful. The work was completed in a timely manner appointment for minor repairs. The technician is always nice and helpful. The work was completed in a timely manner More

by Happy Customer Verified Customer Verified Customer

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The service writer is great, he knows me by name and is always very professional and efficient. Service is top notch and fairly price and done on time. always very professional and efficient. Service is top notch and fairly price and done on time. More

by dlschertz Verified Customer Verified Customer

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Always great service. Jason in the service dept. is great. All the service reps are extremely helpful. Better price than independent shops. Thank you. Alex C great. All the service reps are extremely helpful. Better price than independent shops. Thank you. Alex C More

by ALEXCURBELO2015 Verified Customer Verified Customer

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