Javier Gutierrez

After my last service I discovered that my F-150 was 4 quarts low on oil. I was charged for 6 quarts, There is no oil leak. All of my service work has been done at Tom Denchel Ford. At a previous se quarts low on oil. I was charged for 6 quarts, There is no oil leak. All of my service work has been done at Tom Denchel Ford. At a previous service I was told that the plug on my oil pan had been over tightened and stripped. Required an expensive pan replacement. Only they could have done it. I won't be going back to a Ford dealership in Hermiston. More

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Javier and the team has always been friendly and honest never been disappointed. But there is something different about the energy in the store and shop in the last few months that makes it a pleasant expe never been disappointed. But there is something different about the energy in the store and shop in the last few months that makes it a pleasant experience overall. More

by ROHAN.RAATH Verified Customer Verified Customer

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This is the second vehicle I have purchased from Tom Denchel Ford and have been very pleased with the sales experience both times. Really a first class operation. The service department is top notch i Denchel Ford and have been very pleased with the sales experience both times. Really a first class operation. The service department is top notch in my opinion. Always there to keep your vehicles in top working condition. More

by Bobf Verified Customer Verified Customer

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Great folks and communication. All of the service items were taken care of quickly. Satisfied. All of the service items were taken care of quickly. Satisfied. More

by C. HARGRAVES Verified Customer Verified Customer

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Friendly helpful folks. Up front about exactly what service will be done and expected cost. They were able to help on short notice. Up front about exactly what service will be done and expected cost. They were able to help on short notice. More

by rdillenb Verified Customer Verified Customer

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Shawnica was so helpful and patient with me as I figured out scheduling for the appointment. Additionally, the car pick up service was outstanding!! out scheduling for the appointment. Additionally, the car pick up service was outstanding!! More

by MAGGIEMIDDLETON Verified Customer Verified Customer

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I love taking my vehicle to the ford shop! They are always so friendly and helpful! The experience is so wonderful! And that girl that answers the phone is so sweet! They are always so friendly and helpful! The experience is so wonderful! And that girl that answers the phone is so sweet! More

by JAY74620 Verified Customer Verified Customer

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Was extremely happy with the minor warranty service I had performed on 2/21/24. Javier exhibited excellent communication throughout the process and the work was performed promptly and without issue or delay. performed on 2/21/24. Javier exhibited excellent communication throughout the process and the work was performed promptly and without issue or delay. Due to my busy schedule, I utilized the night-drop option for my vehicle - very convenient and hassle free. More

by CHAD DANIEL Verified Customer Verified Customer

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Great customer service making a tough situation easier to deal with. Friendly professional and very helpful deal with. Friendly professional and very helpful More

by jrlingelbach.jl Verified Customer Verified Customer

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Great to do business with your team. I will do it again when I need service I will do it again when I need service More

by CAMPANA1 Verified Customer Verified Customer

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