Jay Brownrigg

My husband and I were on a desperate hunt for a used Kia Telluride, and our search brought us to Audi Napa Valley. We called ahead and got connected with Ashley--she was so friendly and immediately sent me Telluride, and our search brought us to Audi Napa Valley. We called ahead and got connected with Ashley--she was so friendly and immediately sent me all the vehicle details I asked for since we were coming from Union City, which is about a 1.5-hour drive. We really wanted to make sure it was worth the trip. She also texted me appointment info and emailed everything we needed so we felt prepared before even leaving home. When we arrived, we were greeted right away (which sadly isn't common anymore at most dealerships) and were told Ashley was actually out washing the car and filling it with gas for us. While we waited, we wandered the lot--most of the cars were out of our budget, but we still had fun looking. What stood out was that even while browsing, someone came up to greet us outside, and then later another person greeted us inside. If you've been car shopping lately, you know how unusual that is--at so many dealerships we practically had to beg for help. Here, it felt like they actually wanted to take care of us. They even offered us snacks and drinks several times, which made the wait much more comfortable. Once Ashley came back with the Kia, we took it for a test drive. The car itself was great and priced right, but unfortunately it had more miles than we were comfortable with (over 60k, which is a lot for a newer Telluride). The manager even came out to talk with us and offer alternatives to ease our concerns about mileage, which we truly appreciated. In the end, we decided not to buy, but we left impressed with the level of service, friendliness, and genuine care we experienced at Audi Napa Valley. More

Report | Print

From the moment I contacted Devin, I knew I was in good hands. He was responsive. I was asking about a specific vehicle and he got back to me with all of the specifications and made sure to let me know tha hands. He was responsive. I was asking about a specific vehicle and he got back to me with all of the specifications and made sure to let me know that if I had further questions to ask him. He was not pushy or aggressive at all, but just supportive and really tried to figure out what my needs were and what I was looking for and if he had a solution to those. He then went to his manager, and he and his manager worked up a great deal for me on the vehicle and was very clear about any other associated fees or additions so I didn’t feel like I was being manipulated or misled in any way. That sense of clarity and Direct communication was greatly appreciated by me and I’m sure it would be greatly appreciated by anyone. He delivered on everything that he said, and has been completely accessible throughout the entire process and post sale to make sure that I never felt like just another customer. Great work, Devin. Keep up the great work. Thank yoi. More

Report | Print

JB was great . He made everything very easy in finding the right car. . .I really liked the dealership and their personnel. He made everything very easy in finding the right car. . .I really liked the dealership and their personnel. More

Report | Print

I just bought a SUV from Audi Napa Valley this week. Andy Jones (salesman)was very helpful, patient and supportive throughout the buying process ! Andy really did treat me like a friend, which really Andy Jones (salesman)was very helpful, patient and supportive throughout the buying process ! Andy really did treat me like a friend, which really made the whole buying process much pleasant and painless. More

Report | Print

Just leased a 2025 Q5. Love the car!! So appreciative of all the help and patience AJ provided us through the lease process and afterwards. He is always available to answe Love the car!! So appreciative of all the help and patience AJ provided us through the lease process and afterwards. He is always available to answer our questions no matter how many times we ask. More

Report | Print

I’m very happy with the service,support & follow up. Michael, Doreen, Sean… Great team ! Michael, Doreen, Sean… Great team ! More

Report | Print

Came in to take a look at a used vehicle and walked out with a purchase and very happy customers! Fast and seamless process! with a purchase and very happy customers! Fast and seamless process! More

Report | Print

Good service, excellent focus on the details of what one really wants, friendly and cordial treatment really wants, friendly and cordial treatment More

Report | Print

Devin and the Audi of Napa team were awesome. I felt comfortable and not harassed. The sale took less 1 hour. Delvin took his time and was patient with me. I will be returning in the future. I felt comfortable and not harassed. The sale took less 1 hour. Delvin took his time and was patient with me. I will be returning in the future. More

Report | Print

Complaints already in motion … Children should not be subjected to this: On December 12, 2023, the Federal Trade Commission (“FTC”) announced its Combating Auto Retail Scams Rule, otherwise kno not be subjected to this: On December 12, 2023, the Federal Trade Commission (“FTC”) announced its Combating Auto Retail Scams Rule, otherwise known as the “CARS Rule,” setting new requirements on the sale, financing, and leasing of vehicles by motor vehicle dealers. The final rule, which is effective on July 30, 2024, prohibits certain misrepresentations in the financing process, sets disclosure requirements on dealers’ advertising and sales communications, mandates that dealers obtain consumers’ express, informed consent for charges, and prohibits the sale of add-on products or services if there is no benefit to the consumer. More

Report | Print