Jay Esparza

After several disappointing experiences at other dealerships, we finally found exactly what we were looking for thanks to Jay Esparza. We purchased our son's first vehicle, a 2020 Ford F-150 FX4, an dealerships, we finally found exactly what we were looking for thanks to Jay Esparza. We purchased our son's first vehicle, a 2020 Ford F-150 FX4, and it was even better than we had hoped for. Buying a vehicle from out of state can be very stressful, but Jay made the entire process easy and completely hassle-free. He was professional, honest, responsive, and communicated with us every step of the way. He even took detailed videos of the truck so we could see exactly what we were buying before it was shipped to us. He did everything he said he would do, kept us informed throughout the process, and made the entire experience enjoyable. We're so thankful Jay answered the phone when we called about this truck. Thanks to his outstanding customer service, our son has an amazing first vehicle, and our family couldn't be happier. We highly recommend Jay to anyone looking for an honest, trustworthy salesperson who treats customers with the utmost care. This is the first vehicle we have bought from this dealership, but probably not our last! Sincerely, The Bass Family More

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We have purchased several new vehicles here, We've also followed Doug Miller to Sam Packs Dallas from previous sales. Doug is the reason. Honesty, loyalty to us and the dealership, follow through before an followed Doug Miller to Sam Packs Dallas from previous sales. Doug is the reason. Honesty, loyalty to us and the dealership, follow through before and after sale. He sets the bar. When we go there we go to "Doug's" not Sam packs lol! He's always a step ahead in the process and makes it so easy. They do it your way, which is why we keep coming back. Thank you Doug and all at Sam packs Dallas !! More

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Super happy with my experience buying a Bronco Sport from Jay. He was great—super easy to talk to, helpful, and never pushy. He made the whole process really smooth and stress-free. Jay. He was great—super easy to talk to, helpful, and never pushy. He made the whole process really smooth and stress-free. More

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Jay is fantastic to work with. I always know when he's involved I'm going to be very well taken care of. He is extremely hard working and goes the extra mile to find the best deal. I always know when he's involved I'm going to be very well taken care of. He is extremely hard working and goes the extra mile to find the best deal. Getting to know him has been a true joy and his expertise and knowledge speak volumes. There's never a challenge that is too big for him to handle and his transparency and candidness are a breath of fresh air, in his industry. I really enjoy having a salesman I can trust to do what's best for me. Jay turns ideas and dreams into a reality for his customers. He'll always be a step above the rest. More

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Jay was easy to work with, not pushy, gave honest information about the vehicle (Mach - E) and was clear about all the options, the importance of the difference in the options compared to what we wer information about the vehicle (Mach - E) and was clear about all the options, the importance of the difference in the options compared to what we were looking for and explained the financing/leasing options in a fair way. Jay communicated constantly when I had questions but did not flood my box with emails or calls when I left the dealership, I reached back out to him and he made purchasing the vehicle easy! More

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Jay was fantastic to work with. I came in with a specific goal in mind and he took care of my need immediately. The entire process was smooth and fair and I appreciate how he took c I came in with a specific goal in mind and he took care of my need immediately. The entire process was smooth and fair and I appreciate how he took care of me on my first dealership experience. More

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Jay is the utmost professional and easy to work with. I had been looking for a very specific car, and was losing hope after having dealt with so many sales people who play games and add fees. Jay is the I had been looking for a very specific car, and was losing hope after having dealt with so many sales people who play games and add fees. Jay is the opposite! He listened to my interest and questions. He delivered exactly what I asked for. We even made the drive from Austin to Dallas the following day to pick up the car because of his stellar service! Thanks Jay! Love my new car. More

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Jay was outstanding. He found the exact truck that I was looking for. It has more features than I could have ever imagined and his professionalism was excellent. I could He found the exact truck that I was looking for. It has more features than I could have ever imagined and his professionalism was excellent. I could not be happier with my purchase. Jay’s guidance and communication amazing to say the least. Thanks Jay I Love My New Truck More

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First class dealership. Experienced sales team and competitive pricing. Jay was honest, informative and professional! Most pleasant buying experience. Customer care was top Experienced sales team and competitive pricing. Jay was honest, informative and professional! Most pleasant buying experience. Customer care was top notch at every phase of buying my vehicle. More

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My salesman, Jay, was wonderful! He took me through the whole process of buying my first car. He was transparent about the entire process and made it all painless. I will definitely He took me through the whole process of buying my first car. He was transparent about the entire process and made it all painless. I will definitely be back! More

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