Jean Pierre "JP" El Hachem | Page 6

If I could give zero star, I would. My husband purchased two used vehicles in September 2021. We worked with the Sales rep Leo. Everything went well with the sale. However, less than a My husband purchased two used vehicles in September 2021. We worked with the Sales rep Leo. Everything went well with the sale. However, less than a month after, there was a problem with the 2016 Honda Civic brakes. Both my husband and I called the Servicing Department. We were told by two separate employees to take the vehicle to a Honda Dealership as Ira Subaru was not equipped to take care of the Honda Civic brakes. Since my husband was moving out of state the next day, he wanted to ensure the vehicle was in proper working condition for our daugher who remained behind for college. He spent $647.41 to repair the brakes at the Honda Dealership in Lynn, MA. When we later spoke with the Sales Rep and Servicing Dept. at Ira Subaru, Danvers, MA nothing was done to reimburse us the out-of-pocket expenditure for the Honda Civic brakes repair. I emailed Rafael Ortiz who said in and email response October 13, 2021 that he would pass the information on to the General Manager. To date, we have had no email or phone response. Since this is a matter of integrity on Ira Subaru's part, we would like to be reimbursed the full amount spent to repair the Honda Civic brakes about two weeks after purchasing this vehicle. My email address and phone number remains the same. Would someone contact me regarding this matter. I wouid be happy to forward a copy of the receipt. I updated my rating from one star to three star because Jeff Lubas followed through on reimbursing the funds for the out-of-pocket expenditure. The refund check was received towards the end of October 2022. Jeff, thank you for your due diligence. More

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