Jeff Angelini

Schaumburg Ford responded

’m sorry you feel this way. We take concerns about communication and pricing seriously, and we certainly never want a customer to drive an hour based on an understanding that wasn’t properly confirmed. We’ll be reviewing what happened with the salesperson and management so we can better understand the communication and make sure we improve where necessary. Our goal is always to be straightforward with our customers and make sure everyone is on the same page before they make a trip to our dealership. We appreciate you bringing your concerns to our attention, and we would welcome the opportunity to speak with you directly and better understand what happened.

Schaumburg Ford responded

Thank you for sharing your experience with our Used Car team. Jeff is glad to have provided clear explanations and answered all your questions. Enjoy your GMC Envoy XL!

Schaumburg Ford responded

Ernest, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.