"Since 2011 I have purchased four subaru's through Lou..."
Since 2011 I have purchased four subaru's through Lou Fusz, three of them through this location in St. Peters. I have had a great experience all the way from sales to service with each of them. My most recent experience was with my 2018 WRX, the clutch was slipping and I brought it in and dropped it off after work on 3/24/21 (Wednesday) they asked if I needed a loaner or rental which luckily I did not need one. I followed up with them the next day and they verified that I would need a new clutch. The car only has 26000+ miles on it but was also under the 3 year mark too. I was told by the service technician Tim that he thought everything would be covered under the warranty but would call me if that was not the case. I was pleasantly surprised to hear that, I told them to take a much time as they needed to fix it since I have an additional spare car I could drive in the meantime. I checked back on Saturday (2/27/21) to see if it would be done that day or not. Tim told me that they would need parts and it would be probably Monday before they would come in. That was fine, Since I had not heard back from them and not wanting to be a pest I waited and then checked back on Tuesday afternoon and it wasn't done by the end of the day. On the following day Wednesday I waited till the end of my work day to call and see what the status was, they had just finished it and I could come by and pick it up. I drove straight to the dealership to get the car, I was pleasantly surprised that there was absolutely no charge for any of the work. I was also absolutely delighted at what a great job the mechanic had done on the clutch it worked perfectly, it was light, responsive and balanced. It's nice to find good honest people at every step of the process there ! I am sure I will most likely purchase another vehicle from here and continue to have them service it like the past four.
Other Employees Tagged:
, I am sorry I did not catch Tim's last name in the service department and he's not listed here
"Jeff is amazing . . . from warm greeting to superb..."
Jeff is amazing . . . from warm greeting to superb communication during service, to saying farewell at the end of the service. Articulate, bright, knowledgeable, friendly, personable, and oh so very competent. He is a true FIVE star.
"Service was friendly, fast and complete. Jeff Frazier is..."
Service was friendly, fast and complete. Jeff Frazier is always a pleasure to work with. My second vehicle from Lou Fusz Subaru and always a pleasant experience.
"Jeff, Jason, Liz are exceptional at their jobs and..."
Jeff, Jason, Liz are exceptional at their jobs and customer service from them is the best. Great group of workers in both service and parts. Very friendly. Took care of my car just as they promised. I could have gone somewhere the price might have been cheaper but I always take my car to Lou Fusz in St Peters because of the customer service.
"There was a voluntary recall on my 2015 Outback and the..."
There was a voluntary recall on my 2015 Outback and the letter received stated about a one hour wait. When I made my appointment Jeff let me know in spite of the letter the exhaust had to cool down and it would take three hours. I appreciated the update and honesty and made arrangements to spend my three hours at my daughters home instead of the dealership. Thanks Jeff
"Excellent service- above and beyond. Chris Smith was..."
Excellent service- above and beyond. Chris Smith was knowledgeable, informative, helpful, and throughout the process was quick to return calls, texts, and get answers to all questions. We are return customers who have received exceptional service from day 1.
"Jeff Frazer is the Best, everything is always taken care..."
- Randy L.
Jeff Frazer is the Best, everything is always taken care of as promised and always a pleasure to do business with, have been dealing with Jeff for three years now.
"Had a great experience for my visit to have my car..."
Had a great experience for my visit to have my car serviced. Jeff Frazier was awesome. Easy to talk to and he listened. Very knowledgeable on the things I had done on my vehicle and explained the "car pass" program that I bought when I purchased my vehicle.
The dealership showroom and waiting areas were clean and well kept up. Everyone i saw were wearing their mask and practicing social distancing. Even had snacks and coffee while you wait. I can't wait till I come again:)
"Jeff is very friendly and easy to work with. He talked..."
Jeff is very friendly and easy to work with. He talked through the maintenance needs on my car and helped me decide what to prioritize.
"I purchased a 2019 Crosstrek Dave Blanke was my salesman...."
I purchased a 2019 Crosstrek Dave Blanke was my salesman. My vehicle was 14 years old. He was so helpful a easy to work with.