Jeff Henderson | Page 14

When they says their cars are "AS IS" that's not a good sign 0/10. When Woody's says their cars are "AS IS" that's not a good sign. I trusted Jeff Henderson, he is a likeable guy. But Jeff and your dealership 0/10. When Woody's says their cars are "AS IS" that's not a good sign. I trusted Jeff Henderson, he is a likeable guy. But Jeff and your dealership misled me in September 2015 by boasting about how reliable a certain car was. A white Ford Focus sedan. He said he knew the previous owners and they took great care of the car. He also let me know that the car had been totaled not long after it was purchased around 20K miles. He was legally required to do so. For this test drive, I invited my brother for his opinion. He drove 1 hour down to pick me up, and since I intended on purchasing this car. He drove us 1 more hour east to this dealership. 2 hour trip for him, one way. I greatly appreciate Jeff encouraging me to take it on the highway, which I did. Not long into our journey, in fact just when we pulled down the ramp out of the dealership, we started hearing strange noises in the front end. Once on the highway the steering wheel was shaking uncontrollably. This was not a safe car. On the way back, we slowed down to get to 1st gear, and sped up to test the transmission. It was slipping. When we took our on ramp back into town, and turned onto Washington? we heard a loud, very noticeable grinding on the passenger side. We were not pleased. When we returned, we were polite and brought our concerns to Jeff. You see my brother is a Maintenance Lead at his work, he also works on vehicles as a hobby outside of work. He knows his stuff. This car was said to have passed inspection, but no one must have drove this lemon, or maybe they did! The repairs were going to be very costly we were certain of that. After reading another customer review, someone else purchased a Dodge, and after having it transported home, the repair costs at their local Dodge dealership were over $3000!!!!!!!!!! During our chat with Jeff, he continued to deny what we were saying as truth. In essence, calling us liars. We didn't like that much. Not once did Jeff look my brother in the eyes, in fact when confronted about these issues, his eyes darted towards the door, and stayed there. He ended our conversation with saying he had another couple that were interested in this lemon, despite us bringing up very major concerns, he probably tried to sell this piece of crap to them. On our way to our car, someone from the service department ran out to us, and asked us about our concerns, my brother pointed out which parts were most likely going out and needed to be replaced and this guy had the xxxxx to give us a sob story about well... we wouldn't make much scrapping it... soo... Even before coming down to the dealership that day, there was red flags. I noticed 2 vehicles that were listed at $300 online. The dealership didn't list the condition they were in, but sure as xxxx polished them up to look great. Jeff himself said they were "pieces of xxxx" (the language really surprised me) and were targeted at local repairmen to fix up and flip. I believe Jeff is a good man with a good heart. But do not EVER mislead and lie to people. Me and my brother are not stupid. That car needed major mechanical repairs, and I didn't feel safe even driving it home. Having unreliable vehicles like that on your lot really rubbed me the wrong way and I hope your General Manager has or will change his/her ways. Since Jeff, you stated that you didn't agree with putting those $300 cars on the website, because you knew and had people driving several hours away to find cars that looked nothing like the pictures online, and were not reliable. You said that was a decision on the GM's part. Whoever this person is, scrap the junk vehicles and don't try to sell us unsafe ones. You're lucky I didn't report your dealership to the State authorities and have your Vehicle Inspection license reviewed, because the vehicle I test drove, should not have passed. Don't tell me otherwise. I've spoken to the State about Vehicle Inspections in the past. Many dealerships, such as yours tend to 'overlook' things to pass inspections, and it's really a conflict of interest to inspect your own vehicles. I've had another dealership here in Missouri that inspected and passed State vehicle inspection on one of their vehicles when the brake pads were gone. Buyer beware. More

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Friendly and Respectful Woody's was very friendly and helpful and willing to retrieve as many cars as I wanted to test drive. They also worked with me over the phone initial Woody's was very friendly and helpful and willing to retrieve as many cars as I wanted to test drive. They also worked with me over the phone initially, which is what brought me in. It was worth the 1.5 hour drive knowing they were not hiding anything and not just trying to "get me in and hold me captive." More

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Great Buying Experience We drove 240 miles for this Truck. My husband loves Power Wagons amazingly this lot had 4 to choose from. We had a great shopping and buying experienc We drove 240 miles for this Truck. My husband loves Power Wagons amazingly this lot had 4 to choose from. We had a great shopping and buying experience. It was definitely worth getting out of the city to buy a new car. The sales men let us drive as many trucks as we needed to figure out the one we wanted. We will be back to buy from them again. More

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Great salesperson (Jeff Henderson) The purchasing of the vehicle went well .The only issue we had was over 3 hrs to get paper work completed. Arrived at 2:30 price agreed upon by 3:30 l The purchasing of the vehicle went well .The only issue we had was over 3 hrs to get paper work completed. Arrived at 2:30 price agreed upon by 3:30 left dealership at 6:30.I have purchased many new vehicles and never took so much time for paper work. ; More

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Best experience ever Deryck was awesome took care of problem and always had Aaron or someone call and keep you informed before they did any repairs to get our permission. Deryck was awesome took care of problem and always had Aaron or someone call and keep you informed before they did any repairs to get our permission. Great place to get service or buy a vehicle would recommend Woody's to anyone you won't be sorry . Howard More

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The only dealer for me This was our fourth time with buying a vehicle from Woody's, which is a good indicater of why we come back. The staff goes above and beyond to make t This was our fourth time with buying a vehicle from Woody's, which is a good indicater of why we come back. The staff goes above and beyond to make the experience enjoyable whether it's a $2,000 vehicle, or a $50,000 vehicle. It is a car business, and car dealers are in it to make a profit, but I feel they truelly do care about customer satisfaction. I been to dealerships where their sales teams hover and "attack" when you step foot on the property! This is why I very much dislike dealerships! Woody's is very low pressure, and allow you time to "think"! The customer engages the sales person to make a deal, not the opposite. Hopefully I won't have to buy a vehicle for a while, but Woody's will be my home for any future dealings! Great experience.......again! More

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Like no other car buying experience Such an easy process. We applied online and within 24 hours were approved, had the test drive and were driving our new car home! Jeff H. was a pleasur Such an easy process. We applied online and within 24 hours were approved, had the test drive and were driving our new car home! Jeff H. was a pleasure to work with and everyone else that helped with the paperwork was just as wonderful. They explained every detail and made sure we were satisfied with every turn. Highly recommend!! More

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Friendly and Helpful I liked Woody's because they are very straightforward. The fact that there are no hidden fees and the salesman aren't trying to shove warranties and p I liked Woody's because they are very straightforward. The fact that there are no hidden fees and the salesman aren't trying to shove warranties and paint protection down your throat make it a very easy place to work with. Everyone I worked with just wanted to make things fair and get a deal done. Thanks Jeff, Corey and Guy for helping me with my car buying experience. It was pretty stress-less and you guys do great work. Keep it up! More

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Best Car Buying Experience I've Ever Had I was definitely not looking forward to purchasing another vehicle after my very first experience at another dealer, but I saw all of the video review I was definitely not looking forward to purchasing another vehicle after my very first experience at another dealer, but I saw all of the video reviews online and decided to give Woody's a shot. I am so glad I did! From the moment I walked in the door, I was greeted with a smiling face and I was able to ask a million questions without feeling like I was annoying or a nuisance. Sometimes going into a dealership alone as a woman can be intimidating, but I truly feel like they tried to help me understand everything from beginning to end and I never felt like they were trying to pull one over on me; I can't explain how much I appreciated that. The sales process was so quick and the finance department was really friendly! They made the paperwork easy to understand, so I knew exactly what I was signing. I LOVED that the price of the car was the price of the car! They didn't add on a bunch of fees at the end and I really appreciated that. Overall, it was a great experience! I would definitely recommend Woody's to all of my family and friends and have already! More

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