Jeff Lewis | Page 7

I purchased a 2024 GMC Canyon AT4X from here back in August. I didn't have the best buying experience, but it wasn't awful either, so no biggie. Fast forward until now (October 2024)....I have less than August. I didn't have the best buying experience, but it wasn't awful either, so no biggie. Fast forward until now (October 2024)....I have less than $5K miles on it and it's already started leaking water into the cab via the sunroof. I called and made an appointment to have it serviced and while I was making the appointment, they guy I was talking to suggested that we go ahead and do the first oil change as well. I agreed. I asked if for some reason they had to keep it longer than that morning, did Champion do loaner vehicles. I was told that because my truck is under warranty, if it was going to take longer than the morning, they would get me a loaner. My appointment was for 8AM. I got there at 7:45 and was promptly checked in. I went into the waiting area where I sat until 9:30. At that time, the guy comes out and tells me that they got my oil changed but I'd have to come back to get the leak fixed because "leaks take awhile to diagnose and repair". I was stunned!!! The whole time I was under the impression that they was working on getting the leak fixed. I didn't realize it was taking them 2 hours to change the oil!!! So I just said OK, I'll just leave it and take a loaner until you all get it repaired. He then tells me "Champion doesn't do loaners"!!! Again, I was stunned. I reminded him of our conversation when I made the appointment to which he had no recollection of (surprise, surprise). I tell him that I'm going back to the waiting area and he needed to get my truck back into the shop and get the leak fixed. He did. Then he comes back out about an hour later and tells me that they cleaned some debris from around the window, but if it still leaked after that, I'd need to make arrangements to leave it for 24-48 hours. I left and decided that would be my last trip there. It's a shame too because I've been dealing with Champion in Johnson City since 2016, but this spoiled the name for me. More

by jasonsturgill90 Verified Customer Verified Customer

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They have great communication and always kept me informed of everything that was happening. Great work and it came back better than new. of everything that was happening. Great work and it came back better than new. More

by sdakovich1 Verified Customer Verified Customer

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Excellent service. The team started on time and completed my service very timely. They are very professional and took care of my service in a very efficient manner. The The team started on time and completed my service very timely. They are very professional and took care of my service in a very efficient manner. The waiting area was comfortable and clean with internet access. Great service!! More

by EDEATON1103 Verified Customer Verified Customer

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Takes 1 week just to get an oil change and rotate/balance. Been hearing the same excuse for over a year now, not enough shop space. Day of service had to drop off and pickup later. Supposed to rotate/balance. Been hearing the same excuse for over a year now, not enough shop space. Day of service had to drop off and pickup later. Supposed to be open ready for business at 730. At 735 they were turning on lights and unlocking doors. More

by s86921h Verified Customer Verified Customer

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Lindsey Roberts in the service department is wonderful. I find it very important to have a good working relationship with all department, and she is instrumental for her department treating everyone as a v I find it very important to have a good working relationship with all department, and she is instrumental for her department treating everyone as a valued person. Jeff Lewis, the manager of the department always checks on the customers and is VERY helpful. John Brooks, the salesman that sold me my 2500HD finds the time to always check on me if he notices that I am at the dealership. I consider this dealership family and they will have me as a returning customer. More

by bfarley374 Verified Customer Verified Customer

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Good experience but took a week to get to my car. Repair was completed satisfactorily. Repair was completed satisfactorily. More

by byrona1203 Verified Customer Verified Customer

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Didn't have an appointment but took me in right away,and were very pleasant. were very pleasant. More

by graycecil70 Verified Customer Verified Customer

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They were done with my oil change in less than 45 minutes. Much quicker service than previous ownership that sometimes took up to 8 hours! minutes. Much quicker service than previous ownership that sometimes took up to 8 hours! More

by ATLAWSON21 Verified Customer Verified Customer

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Everyone was courteous and work was completed in a timely manner. I gave a short notice on my service so I was happy. manner. I gave a short notice on my service so I was happy. More

by MWELLS40 Verified Customer Verified Customer

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Awesome to work with. Very informative of the issues and solutions. Great communication along the way Very informative of the issues and solutions. Great communication along the way More

by DANBEVINS Verified Customer Verified Customer

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