Jeff Thompson
Jeff Thompson at Thompsons GMC

Jeff Thompson

Executive General Manager

Thompsons GMC

55 Placerville Drive
Placerville, CA 95667

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1 Review of Jeff Thompson

April 07, 2012

Dealership Rating

UPDATE...(Any previous issues have been resolved due to great customer service and the previous review has been deleted.) This Dealer has contacted me numerous times to set things right. I really belie More

by Dlano27
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 10, 2012

Thompsons GMC responded

Hello, this is Jeff Thompson with Thompsons Buick GMC. I would like to personally apologize for the way you were treated when you contacted our dealership. I also want to thank you for bringing this to my attention. We will review this call with our employees and use as a tool for improvement. Additionally, we would greatly appreciate the opportunity to make this right. I am going to be out of town this week, if you think of anything we can do for you, please call my General Manager Tim Deklotz. Tim’s direct cell phone number is 916-257-6059. You will find Tim extremely helpful. Again, I sincerely apologize and hopefully will be able to make this right. Thank you

Apr 18, 2012

Thompsons GMC responded

Hello, this is Tim Deklotz, General Manager for Thompsons. Our dealership participates in the DealerRater Certified Program. We are committed to providing high quality customer service; based on your review, you did not share that experience. We are very disappointed and would love to make things right. Thru this program we have the opportunity to work with you and resolve the experience you recieved. Please let me know if their is anything I can do or if you would prefer to cease further communications. My cell phone number is 916-257-6059. I respect your wishes.

Apr 18, 2012

Dlano27 responded

Hello Tim and thanks for your message. I really appreciate your dealership reaching out to me and trying to make things right and just based on that alone I will go and adjust my review. The reason I called in was regarding the 2011 buick regal on the lot. I think I might just wait until the end of the year, maybe there might be a 2011 Black Regal or Verano on sale. Although I have equity in my 2011 Nissan Sentra (I only owe about $6000) it's hard to get financed on a fixed income and a credit score of 570-Experian. Based on my payment history, my finance company will double the amount of credit I originally borrowed but they only deal with cars in the "maita" Group. I am holding out for the Buick!! lol... Thanks alot....Daryl Whetsel-916-225-6445

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