Jeffrey Brister | Page 5

Great service. Took care of everything and got me on my way. I always have a good experience at Heiser! Took care of everything and got me on my way. I always have a good experience at Heiser! More

by drobbins2 Verified Customer Verified Customer

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I recently brought my GMC terrain to be looked at because the check engine light was on. The Service department here is horrible. I had a 7:30 AM appointment, I dropped off my vehicle the previous day. I tho the check engine light was on. The Service department here is horrible. I had a 7:30 AM appointment, I dropped off my vehicle the previous day. I thought by noon, I would hear an answer what was wrong with my car. I tried calling about 1:00P.M. And the person answering just kept putting me on another call and re-answering the phone. This went on for a half an hour. I tried a couple more times with no luck getting through to talking to the service department. Finally about 4:00P.M. The service person Called me back and kept saying everyone here is new, I’ve only been here six weeks, There is issues with our system. I was so upset with the poor communication, I just had them change my oil and I went and picked my car up the following day, To schedule at another dealership to have my car fixed. When I went to the dealership to pick up, They couldn’t even accept my payment because their system wasn’t working. They took me to a different cashier, where the tech had to leave Into another department because the tech did something wrong on there end. My bill was $362 For an oil change and for them to look at my car, which I was told it would only be $200. At this point, I didn’t even want to argue with them. I just wanted to get out of there. I always had good service at many other Chevy dealers. I just moved near this location, I will need to buy a new vehicle next year, as well as two vehicles for my daughters turning age in the next couple years. They definitely did not win my business. I will not go back. More

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I told the dealer I couldn’t pick up my car until later, they mentioned they would put my keys in the box to be picked up by 8pm I said perfect. I rushed back and got there at 7:45pm was knocking on the doo they mentioned they would put my keys in the box to be picked up by 8pm I said perfect. I rushed back and got there at 7:45pm was knocking on the door and they ignored me. Finally someone let me in and they mentioned they closed early - yet they told me before 8pm. Took them forever to be able to find my keys and it was not a good experience. More

by dianalyon6 Verified Customer Verified Customer

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Very nice and clean place nice customer service care team. I would recommend to anyone that drives a Chevrolet team. I would recommend to anyone that drives a Chevrolet More

by LILLIE_ Verified Customer Verified Customer

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Very good service will come back for more service for my Sub oil changes ect Sub oil changes ect More

by RJS141 Verified Customer Verified Customer

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I've been going to Heiser for over 10 years and have always had a great experience always had a great experience More

by GARY0916 Verified Customer Verified Customer

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