Jefry Rodriguez | Page 54

I have had two bad experiences with the Service Department. I brought in the car (a 2020 Macon S still under warranty) for (1) an inaccurate speedometer and (2) an annoying rattle on acceleration. Department. I brought in the car (a 2020 Macon S still under warranty) for (1) an inaccurate speedometer and (2) an annoying rattle on acceleration. The first time they misdiagnosed speedometer issue, saying it was off because I had the wrong size tires (even though the tires on the vehicle were an approved optional size), and said they could not replicate the rattle so it couldn't be addressed. I brought the car in again several months later because the speedo is still off with four new (properly sized) tires, and the rattle remains. They now say the speedometer is off because Porsche wants it to read several MPH fast. They also said they identified and fixed the annoying rattle. But when I got in the car the rattle was still there, as verified by their QC rep during a "post repair" ride along. I now have to bring the car in a third time. Between the first two visits they've had my car more than two weeks (and no loaner was available either time even though I had made appointments) and the original issues persist. And to top it off they don't even seem to care. No apologies. No explanations or assurances that they will make it right. Just "bring it back next week and we will look at it again." I have owned Porsches for many years all over the country and have never experienced such poor service. More

by David Delray Verified Customer Verified Customer

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We are from out-of-town. They were accommodating and outstanding. We’ll for sure be back. They were accommodating and outstanding. We’ll for sure be back. More

by KALTERJILL Verified Customer Verified Customer

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The entire team at Champion was outstanding! ! Jefry is a major contributor. Thank you so much. ! Jefry is a major contributor. Thank you so much. More

by MR.WILLIAM_THOMAS Verified Customer Verified Customer

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Jefry was outstanding. He was professional, courteous and knowledgeable. I would recommend Champion Porsche to all my friends. He was professional, courteous and knowledgeable. I would recommend Champion Porsche to all my friends. More

by golferdad002 Verified Customer Verified Customer

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Customer service I was disrupted and not by the man who finally did the paperwork finally did the paperwork More

by RECCE432 Verified Customer Verified Customer

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Very professional and polite service provider. Always accommodating my requests. Jeffry is knowledgeable and provides an excellent service. Always accommodating my requests. Jeffry is knowledgeable and provides an excellent service. More

by MARCIA3 Verified Customer Verified Customer

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Great service. I was very impressed after receiving a video of the tech going over my car. I was very impressed after receiving a video of the tech going over my car. More

by SWORKSCTSV Verified Customer Verified Customer

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Don't bother taking your car to Champion. Problems are not fixed at all. The answer is standard - your car shows the same issues as other cars.... we;ll tell you this but we won't fix it. Problems are not fixed at all. The answer is standard - your car shows the same issues as other cars.... we;ll tell you this but we won't fix it. More

by MAURICIO5 Verified Customer Verified Customer

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great service, very flexible with my schedule. this part of the survey is a PIA this part of the survey is a PIA More

by leo.robinson Verified Customer Verified Customer

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Exceptional service as always from the staff particularly Jefry. They provided a loaner and even gave me recommendation on where to get breakfast. Thanks Jefry. They provided a loaner and even gave me recommendation on where to get breakfast. Thanks More

by dmdawes Verified Customer Verified Customer

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