Jenn Tocci

The ladies that work in the office are always nice and helpful. I will definitely be back! helpful. I will definitely be back! More

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Took car of my Class C RV with no problems and no issues. Didn’t make any excuses as to why they could not service it since it’s an RV Didn’t make any excuses as to why they could not service it since it’s an RV More

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Service is quick and easy, prices are reasonable for the quality of work they perform quality of work they perform More

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They were very pleasant , services were rendered and ready in a timely manner, I will continue to use gervais to service my vehicle. ready in a timely manner, I will continue to use gervais to service my vehicle. More

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Good Product , good service. Communication from service is poor. Got a recall notice that said Dealer would call me. After two months took the letter in to find out what the p Communication from service is poor. Got a recall notice that said Dealer would call me. After two months took the letter in to find out what the problem is. My wife and I have both bought Fords from This dealership and phone calls are not returned. Next car probably a Ford maybe a different dealer. More

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engine light I always cringe when i see an engine light. It is what it is and the bill is usually big for a F350. The ford team at Gervais takes care of it the b I always cringe when i see an engine light. It is what it is and the bill is usually big for a F350. The ford team at Gervais takes care of it the best they can because they know it will be a big bill. They contacted me right away and told me what the error codes were, estimated cost and time to complete. Recommend they contact customers with cost estimates via email. It would be easier to read and call with questions rather than hearing the fixes over the phone. That way the customer can do some research to understabd the fixes and call later. I understand time is important and they want permission to start work asap, but I'd prefer a call to check the repair estimate email and call back. I've never had a bad experience with Gervais Ford!! More

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Best place ever! I went in to get my car serviced and my curiosity led me to the sales floor where I met Lisa Borracino. After a friendly chat and some fact comparison I went in to get my car serviced and my curiosity led me to the sales floor where I met Lisa Borracino. After a friendly chat and some fact comparison Lisa helped me with my decision to get a new vehicle. Lisa and the entire Gervais Ford team in Ayer, from sales all the way to services and everyone in between, were extremely helpful, accomodating, knowledgeable and made me feel not only part of the team but also part of the family. More

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Service department is horrible I bought my F350 diesel truck from Gervais ford I had a problem with the diesel fuel that jelled where it’s been so cold, I called them and they said I bought my F350 diesel truck from Gervais ford I had a problem with the diesel fuel that jelled where it’s been so cold, I called them and they said they could not get to my Vehicle which was not running for three weeks, So you buy a vehicle from them and if you have a problem that needs service forget it. So I called Townsend Ford and they took my truck right in and I had it back 5 hrs later so if people want a dealership that looks after there customers go to Townsend not Gervais More

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Amazing service experience Friendly, efficient, curtious, professional staff! Made me feel comfortable and relaxed while waiting. Kept all customers updated on their vehicles be Friendly, efficient, curtious, professional staff! Made me feel comfortable and relaxed while waiting. Kept all customers updated on their vehicles being serviced. Crew worked hard and no vulgar language, no sitting around idled. Made customers feel like professional & competient people working on your vehicles. You knew you were in good, trained hands. Prices very reasonable. More

by tammi.fletcher Verified Customer Verified Customer

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2004 F150 Repairs Brought a sick puppy in and drove out with a completely satisfactory repair. Service people were receptive and understanding of my limited knowledge Brought a sick puppy in and drove out with a completely satisfactory repair. Service people were receptive and understanding of my limited knowledge of engines. Repair was fast and completely happy. More

by JL173 Verified Customer Verified Customer

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