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Jenn Tocci
Refer Me
9 Reviews
9 Reviews of Jenn Tocci
November 17, 2019
engine light I always cringe when i see an engine light. It is what it is and the bill is usually big for a F350. The ford team at Gervais takes care of it the b I always cringe when i see an engine light. It is what it is and the bill is usually big for a F350. The ford team at Gervais takes care of it the best they can because they know it will be a big bill. They contacted me right away and told me what the error codes were, estimated cost and time to complete. Recommend they contact customers with cost estimates via email. It would be easier to read and call with questions rather than hearing the fixes over the phone. That way the customer can do some research to understabd the fixes and call later. I understand time is important and they want permission to start work asap, but I'd prefer a call to check the repair estimate email and call back. I've never had a bad experience with Gervais Ford!! More
by F350
Other Employees Tagged: Mike Gervais, Elizabeth Sasse
Helpful 
February 19, 2019
Best place ever! I went in to get my car serviced and my curiosity led me to the sales floor where I met Lisa Borracino. After a friendly chat and some fact comparison I went in to get my car serviced and my curiosity led me to the sales floor where I met Lisa Borracino. After a friendly chat and some fact comparison Lisa helped me with my decision to get a new vehicle. Lisa and the entire Gervais Ford team in Ayer, from sales all the way to services and everyone in between, were extremely helpful, accomodating, knowledgeable and made me feel not only part of the team but also part of the family. More
by Gemorales86
Other Employees Tagged: Dean Farnum, Mike Gould, Mike Gervais, Lou Cummings, Elizabeth Sasse , Lisa Borraccino, Lisa Mullins, Mathew Rosenlund, Tracy Rust
January 22, 2019
Service department is horrible I bought my F350 diesel truck from Gervais ford I had a problem with the diesel fuel that jelled where it’s been so cold, I called them and they said I bought my F350 diesel truck from Gervais ford I had a problem with the diesel fuel that jelled where it’s been so cold, I called them and they said they could not get to my Vehicle which was not running for three weeks, So you buy a vehicle from them and if you have a problem that needs service forget it. So I called Townsend Ford and they took my truck right in and I had it back 5 hrs later so if people want a dealership that looks after there customers go to Townsend not Gervais More
by Dickgad
April 06, 2018
Amazing service experience Friendly, efficient, curtious, professional staff! Made me feel comfortable and relaxed while waiting. Kept all customers updated on their vehicles be Friendly, efficient, curtious, professional staff! Made me feel comfortable and relaxed while waiting. Kept all customers updated on their vehicles being serviced. Crew worked hard and no vulgar language, no sitting around idled. Made customers feel like professional & competient people working on your vehicles. You knew you were in good, trained hands. Prices very reasonable. More
by tammi.fletcher
Verified CustomerMarch 21, 2018
2004 F150 Repairs Brought a sick puppy in and drove out with a completely satisfactory repair. Service people were receptive and understanding of my limited knowledge Brought a sick puppy in and drove out with a completely satisfactory repair. Service people were receptive and understanding of my limited knowledge of engines. Repair was fast and completely happy. More
by JL173
Other Employees Tagged: Mike Gervais , Lisa Mullins
September 28, 2017
Devens Fleet repairs From the initial phone call for an appointment to picking up the vehicles, The Gervais family and their employees have always made sure that we were t From the initial phone call for an appointment to picking up the vehicles, The Gervais family and their employees have always made sure that we were taken care of and kept up to date during the service process. More
by Dave
Other Employees Tagged: Dean Farnum, Mike Gould, Mike Gervais, John Gervais, Lou Cummings , Lisa Mullins, Tracy Rust
June 01, 2017
Outstanding dealership I have been going to Gervais Ford for several years and they have been fantastic to work with . Overall top notch all around Chris H. I have been going to Gervais Ford for several years and they have been fantastic to work with . Overall top notch all around Chris H. More
by CHURLEY4
Other Employees Tagged: Mark Fermanian, Dean Farnum, Mike Gervais , Lisa Mullins, Tracy Rust, John Santoro, John Toomey
March 28, 2017
New tires Execelent service pleasant . Good price comparable to tire ware house stores. Job done quickly. Job done on time and in time given. Thank you Ge Execelent service pleasant . Good price comparable to tire ware house stores. Job done quickly. Job done on time and in time given. Thank you Gervais. More
by TDRIDER
Other Employees Tagged: Mike Gervais , Tracy Rust
February 09, 2017
Awesome prompt service Incredibly professional staff make the process quick and painless. Would highly recommend to anyone who needs either recalls or repairs on their vehi Incredibly professional staff make the process quick and painless. Would highly recommend to anyone who needs either recalls or repairs on their vehicle, or is in the market to buy a new car. More
by Chris L
Other Employees Tagged: Dean Farnum, Mike Gould, Mike Gervais, Lou Cummings , Lisa Mullins, Mathew Rosenlund, Tracy Rust
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