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Jennifer Gibbs

Overview Reviews (109)

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Jennifer Gibbs

Jennifer Gibbs | Page 7

Service Advisor

Hawk Chevrolet of Joliet

2001 W. Jefferson St.
Joliet, IL 60435

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109 Reviews

Overview Reviews (109)

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109 Reviews

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109 Reviews of Jennifer Gibbs

August 03, 2023

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Employee Rating

It was a pleasant experience. I was told that it might take two hours. To my surprise it was sooner than I expected. Courteous service I was told that it might take two hours. To my surprise it was sooner than I expected. Courteous service More

by James Suchy

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 07, 2023 -

Hawk Chevrolet of Joliet responded

Hi James, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Aug 07, 2023 -

Hawk Chevrolet of Joliet responded

James, we are very happy to have provided you with a pleasant experience! Thank you for choosing Hawk Chevrolet of Joliet and we hope to see you again.

July 29, 2023

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Employee Rating

Very strange that a car dealership service department would tell a customer that they needed to go to a muffler repair shop to repair a muffler/exhaust problem and that they couldn't do the repair themse would tell a customer that they needed to go to a muffler repair shop to repair a muffler/exhaust problem and that they couldn't do the repair themselves. Also, to charge a diagnostic fee for fixing the AC regardless if the service department actually does the repair/recharging of AC is absolutely ridiculous. Diagnostic fees are normally waved if agree to let the service department to do the work. Don't think I'll ever come back to this dealership for servicing my vehicle. More

by michaellink100

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Hector Ortiz

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Jul 31, 2023 -

Hawk Chevrolet of Joliet responded

Hi, we regret to hear that you are displeased with your recent experience with us. We would like to work towards a resolution, so if you are willing, please reach out to our Service Manager, Bill Webb at 779-260-4270 to discuss this further.

Aug 01, 2023 -

Hawk Chevrolet of Joliet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our Service Manager, Bill Webb at 779-260-4270 to discuss your concerns, as your satisfaction is of utmost importance to us.

July 28, 2023

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Very nice and professional an informative he really help me out a lot will return back again thank you me out a lot will return back again thank you More

by Tracy

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Hector Ortiz , Angus Chu, Chris Mullin, Bill Webb

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Jul 31, 2023 -

Hawk Chevrolet of Joliet responded

Tracy, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Hawk Chevrolet of Joliet

Aug 01, 2023 -

Hawk Chevrolet of Joliet responded

Tracy, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

July 27, 2023

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Employee Rating

C0nnvenintt to my house, easy to find, good service, friendly staff, good coffee . Mother had good service here. friendly staff, good coffee . Mother had good service here. More

by Robin

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 31, 2023 -

Hawk Chevrolet of Joliet responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Aug 01, 2023 -

Hawk Chevrolet of Joliet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Hawk Chevrolet of Joliet and we hope to see you again soon!

July 26, 2023

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They have always been informative, kind and helpful. I’m really pleased with my Subaru Forester and the service I’ve received. I’m really pleased with my Subaru Forester and the service I’ve received. More

by Tracey

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 28, 2023 -

Hawk Chevrolet of Joliet responded

Hi Tracey, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Hawk Chevrolet of Joliet

July 20, 2023

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Upfront about diagnostic costs, and was able to fix the issue without any extra charges. issue without any extra charges. More

by WSHAWNAMY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 24, 2023 -

Hawk Chevrolet of Joliet responded

We appreciate your positive review about your recent experience with us! We hope to see you soon!

Jul 24, 2023 -

Hawk Chevrolet of Joliet responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

July 16, 2023

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Employee Rating

Joliet Hawk Chevy has the very best service department! From Start to finish each time is awesome! From Start to finish each time is awesome! More

by taracy

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill Webb

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Jul 20, 2023 -

Hawk Chevrolet of Joliet responded

Taracy, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Jul 20, 2023 -

Hawk Chevrolet of Joliet responded

Hi Taracy, we are so happy to read such a great review about Hawk Chevrolet of Joliet! If you have any further questions, please give us a call. We're always happy to help!

July 16, 2023

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Employee Rating

Jennifer was efficient and let me know how the repair was progressing. She's a credit to the dealership. progressing. She's a credit to the dealership. More

by FL4682

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 20, 2023 -

Hawk Chevrolet of Joliet responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Hawk Chevrolet of Joliet! If you have any further questions, please give us a call. We're always happy to help!

Jul 20, 2023 -

Hawk Chevrolet of Joliet responded

Hi, we're happy you found our staff to be so supportive during your experience here at Hawk Chevrolet of Joliet. We are always more than happy to assist you if anything else comes up. Take care!

July 16, 2023

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Employee Rating

Jennifer was efficient and let me know how the repair was progressing. She's a credit to the dealership. progressing. She's a credit to the dealership. More

by FL4682

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 20, 2023 -

Hawk Chevrolet of Joliet responded

Jul 20, 2023 -

Hawk Chevrolet of Joliet responded

Hi, we're happy you found our staff to be so supportive during your experience here at Hawk Chevrolet of Joliet. If you have any further questions, please give us a call. We're always happy to help!

July 14, 2023

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Employee Rating

Dealership is great to work with. The shuttle driver was amazing and extremely courteous! Very happy and satisfied with my service. The shuttle driver was amazing and extremely courteous! Very happy and satisfied with my service. More

by DENISE_VASSALLO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 18, 2023 -

Hawk Chevrolet of Joliet responded

We are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!