"This was my first car transaction with Terry Lee Hyundai,..."
This was my first car transaction with Terry Lee Hyundai, after previously leasing through Napleton Hyundai. So pleased with Terry Lee!! Being a female and single, I've always dreaded having to handle the car sales and showrooms on my own. For the first time, this time, I felt very confident that I was being taken care of, treated fairly, and being well informed in order to make the best decision on my purchase. No gimmicks, no shell games. My sales person, Jennifer Hicks, was working with me to make sure I was comfortable with my payment, while getting the best car and options for my money. I couldnt be happier with my new 2021 Hyundai SUV and the deal they worked for me. I sent my daughter to Terry Lee, also, and she is equally happy with the deal they gave her on a new 2021 Hyundai, and the excellent customer care we each were shown. Looking forward to working with Terry Lee as a new customer as I enjoy and care for my new car!
"I purchased a used vehicle this week from Terry Lee..."
I purchased a used vehicle this week from Terry Lee Hyundai and had a wonderful experience! My sales consultant, Jennifer Hicks, was so helpful. It was very cold out, so she cleaned off and brought each car up to the doors for me to see and test drive (she even bought me a soda while we were waiting on paperwork!) The sales manager, Steve, came by to personally check on me and many staff members made a point to say hello. I left with just the car I wanted and walked out feeling like a true VIP! I will definitely return there for our next car purchase.
"I went to Terry Lee after having a very unpleasant..."
I went to Terry Lee after having a very unpleasant experience at Napleton Hyundai. So glad I did! The entire Terry Lee team went above and beyond to provide exceptional customer service. My salesperson, Jennifer, answered all of my questions and presented information to me clearly. She then took the time to go over all of the features of my new car with me before driving off the lot. The Terry Lee team was friendly, professional, and valued my business. My satisfaction was a priority. Thank you Terry Lee! I love my new Sonata!
"Great and fast service! Knowledgeable and friendly staff...."
Great and fast service! Knowledgeable and friendly staff. It was great working with Jennifer again and Dave for the first time. Definitely would come here again to purchase a vehicle.
"Service at Terry Lee Hyundai of Noblesville was..."
Service at Terry Lee Hyundai of Noblesville was excellent. They answered all my questions and didn't try to force me into any unnecessary extras. My experiance was fantastic.
"Good people to work with. Great value. Did real well by..."
Good people to work with. Great value. Did real well by us buying a used vehicle with no trade-in. Andy was awesome to work with!!
"Make sure to double check your title paperwork has been file"
I would expect great customer service buying a car at this location. If you do purchase a vehicle at this location make sure to check that they have completed the required paperwork with the State of Indiana prior to going to the BMV to get your car plated. The response when I communicated to the Sales Manager that I was not able to get the car I purchased plated was "RIDE IT OUT". When I asked what he meant he said drive on an expired paper plate until we have your paperwork completed. There was no care or concern for the fact that my 18-year-old daughter would be driving illegally. This issue could have been easily solved if the individuals at Terry Lee Hyundai would have communicated with there customer that they had not completed the title work on the new vehicle. Rather they let me waist an hour at the BMV to find out on my own then have the amazing display of customer service to tell me to "RIDE IT OUT".
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"Warm, friendly experience. Not pushy!"
We bought one car from Terry Lee Hyundai and then we took advantage of the 3-day return policy to upgrade to the next model up. I have to say that both the original purchase and the trade-up were smooth and fair. Jennifer Hicks was just excellent through the whole process as was the finance team (both members that we worked with). We didn't lose anything on the deal, as one might expect you would, and we absolutely love the model we ended up with. Jennifer drove hours to go get our car and have it to us the same day! The car runs perfectly, has all of the features we wanted, and it is such a better fit for our family. They treated us right and ensured we'll be repeat customers.
"Best Car Buying Experience"
If I could give Jennifer more than 5 stars I would. She is very friendly, down to earth, personable and thorough. She is a low pressure sales person that really has your best interest at heart. The other staff members are inviting and helpful as well. They did everything they could for me to get the vehicle that I wanted.
I’ve never had a bad experience at a Hyundai dealership but this one set the bar for me.
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