Jeremy Annis

I am extremely disappointed with the service I received from the dealership's service department. My 2024 Wagoneer was brought in for two recall repairs, and I received it back in significantly worse condi from the dealership's service department. My 2024 Wagoneer was brought in for two recall repairs, and I received it back in significantly worse condition than when I dropped it off. The vehicle's paint was scratched during the repair process, and the interior driver's door panel was also scratched and damaged. To make matters worse, the driver's door panel was not even reattached properly after the work was completed. The interior of the vehicle was left filthy, with mud throughout both the driver and passenger floor areas and on the door panels. After discovering these issues, I was forced to make an unnecessary second trip back to the dealership the very next day. Only after this return visit was the vehicle cleaned. Despite the inconvenience of making two trips in two days due to mistakes made by the service department, no effort was made to compensate me for my time, fuel, or frustration. There was no apology beyond the bare minimum and no gesture of goodwill offered. This level of care and attention is completely unacceptable, especially for a nearly new 2024 Wagoneer. Customers should not have to inspect for damage caused by the dealership, return for corrective work, and still leave feeling ignored and undervalued. The quality of workmanship, attention to detail, and customer service were all far below expectations. I have lost confidence in this service department and would not recommend it to anyone seeking professional vehicle care. More

by knelson87 Verified Customer Verified Customer

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They charge way too much for service. I do not trust them for service. They work to find other things wrong that do not pertain to the service your in for. I do not trust them for service. They work to find other things wrong that do not pertain to the service your in for. More

by JWIMER Verified Customer Verified Customer

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Great experience. So accommodating. Truly appreciate everything. First class treatment, looked over all the details, customer service was excellent. So accommodating. Truly appreciate everything. First class treatment, looked over all the details, customer service was excellent. More

by libra21ams Verified Customer Verified Customer

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Justin was a great service advisor. Jeremy's video was the bomb-great service add. Appreciated all the efforts to get my car fixed and the transparency about the the findings, including Jeremy's video was the bomb-great service add. Appreciated all the efforts to get my car fixed and the transparency about the the findings, including what we don't know yet about the transmission. Very pleased. More

by PMMCGILLAN Verified Customer Verified Customer

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It was an easy appointment - they got me in quickly and I liked receiving a video of the status of my Jeep while it was on the lift. Very professional group. liked receiving a video of the status of my Jeep while it was on the lift. Very professional group. More

by pgf102 Verified Customer Verified Customer

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Great people to work with, very friendly, great communication. David the service manager was very helpful to get my truck in quickly and then he even dealt with the warranty company to get the afte communication. David the service manager was very helpful to get my truck in quickly and then he even dealt with the warranty company to get the aftermarket part approved to not void my warranty. Overall a great experience! More

by cpayne495 Verified Customer Verified Customer

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Everything went well. Service was completed quickly. Jeremy was very professional and easy to deal with. Service was completed quickly. Jeremy was very professional and easy to deal with. More

by DBEALE0 Verified Customer Verified Customer

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When I brought the jeep in less than a year old for its first inspection I thought there would be no charge and I left work early to bring it to St. Marys so I was a little disappointed wish I was informed first inspection I thought there would be no charge and I left work early to bring it to St. Marys so I was a little disappointed wish I was informed of that first. More

by JLNUZZ Verified Customer Verified Customer

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Great dealership. Had the parts ordered first and service was done in 1 day. Even washed the vehicle for me. Had the parts ordered first and service was done in 1 day. Even washed the vehicle for me. More

by AMGOODY Verified Customer Verified Customer

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They took good care of me and my car Jeremy went out of his way to take good care of me , he even waited for me to pick up my car, I really appreciated it. his way to take good care of me , he even waited for me to pick up my car, I really appreciated it. More

by BOBWAL47 Verified Customer Verified Customer

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