The desk manager had excellent customer service and was
super helpful with concerns about the vehicle. Even gave ideas on how to help without bringing it back for maintenance.
super helpful with concerns about the vehicle. Even gave ideas on how to help without bringing it back for maintenance.
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by airstud1982
Verified Customer
Verified Customer
Service Price Transparency
Feb 07, 2024 -
David Scott Lee Buick GMC responded
Anthony,
Your 5-star review means a lot to us. Thank you for choosing David Scott Lee Buick GMC. Our team strives to create a friendly, professional, and non-pressured environment where your time is valued, and we are glad you noticed. Your feedback will be shared with our entire team, and we look forward to serving all your future vehicle needs. We appreciate your business and thank you for being part of the David Scott Lee Buick GMC family! Your feedback will be shared with our entire team, and we look forward to serving all your future vehicle needs. Please know that we will always work hard to make you happy!
Thank you,
Beverly White
Social Executive
David Scott Lee Buick GMC
crestviewbuickgmc.com
beverly@leebuickgmc.com
Main 850-683-8411
Great service and reliable and would use them again.
They were able to pick up my truck from the house
They were able to pick up my truck from the house
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by drscott
Verified Customer
Verified Customer
Service Price Transparency
Feb 12, 2024 -
David Scott Lee Buick GMC responded
Your 5-star review means a lot to us. Thank you for choosing David Scott Lee Buick GMC for your vehicle’s recent service. Our team strives to create a friendly, professional, non-pressured environment where your time is valued, and we are glad you noticed. Thank you for letting us know that your experience with our Service Department was excellent! We appreciate your business and thank you for being part of the David Scott Lee Buick GMC family! Your feedback will be shared with our entire team, and we look forward to serving all your future vehicle needs. Please know that we will always work hard to make you happy!
Thank you,
Beverly White
Social Executive
David Scott Lee Buick GMC
crestviewbuickgmc.com
beverly@leebuickgmc.com
Main 850-683-8411
While it took a while to get the parts over the Holiday
the communication was excellent and ultimately well done.
the communication was excellent and ultimately well done.
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by TERRY-BONNIERARICK
Verified Customer
Verified Customer
Service Price Transparency
Jan 25, 2024 -
David Scott Lee Buick GMC responded
Terry,
Your 5-star review means a lot to us. Thank you for choosing David Scott Lee Buick GMC for your vehicle’s recent service. We understand the holidays are not an ideal time for repairs and we appreciate your patience during the process. We value you as our customer and for being part of the David Scott Lee Buick GMC family! Your feedback will be shared with our entire team, and we look forward to serving all your future vehicle needs. Please know that we will always work hard to make you happy!
Thank you,
Beverly White
Social Executive
David Scott Lee Buick GMC
crestviewbuickgmc.com
beverly@leebuickgmc.com
Main 850-683-8411
Have been returning customer for 9 nine plus years.
Excellent waiting area. Thank You very much Jeremy!
Excellent waiting area. Thank You very much Jeremy!
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by cprestwood
Verified Customer
Verified Customer
Service Price Transparency
Feb 02, 2024 -
David Scott Lee Buick GMC responded
Carol,
Your 5-star review means a lot to us. Thank you for choosing David Scott Lee Buick GMC for over 9 years! We are glad to know that Jeremy Cadle, in our Service Department, always goes above and beyond to give you an excellent experience! We appreciate your continued business and thank you for being part of the David Scott Lee Buick GMC family! Your feedback will be shared with our entire team, and we look forward to serving all your future vehicle needs. Please know that we will always work hard to make you happy!
Thank you,
Beverly White
Social Executive
David Scott Lee Buick GMC
crestviewbuickgmc.com
beverly@leebuickgmc.com
Main 850-683-8411
Great service…got the car towed there and it was
diagnosed quickly and repaired. Warranty covered it but the service department let me know fairly quickly.
diagnosed quickly and repaired. Warranty covered it but the service department let me know fairly quickly.
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by RENARDOT2
Verified Customer
Verified Customer
Service Price Transparency
Jan 19, 2024 -
David Scott Lee Buick GMC responded
Renardo,
Your 5-star review means a lot to us. Thank you for choosing David Scott Lee Buick GMC for your vehicle’s recent service. Our team strives to create a friendly, professional, non-pressured environment where your time is valued, and we are glad you noticed. Thank you for letting us know that your experience with our Service Department was excellent! We value you as our customer and for being part of the David Scott Lee Buick GMC family! Your feedback will be shared with our entire team, and we look forward to serving all your future vehicle needs. Please know that we will always work hard to make you happy!
Thank you,
Beverly White
Social Executive
David Scott Lee Buick GMC
crestviewbuickgmc.com
beverly@leebuickgmc.com
Main 850-683-8411
Great service, even without an appointment.
Good communication and excellent feed back. Great customer service, which is why I bought from them.
Good communication and excellent feed back. Great customer service, which is why I bought from them.
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by n56bulldawgs
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Simon Pruitt
Jan 19, 2024 -
David Scott Lee Buick GMC responded
Michael,
Your 5-star review means a lot to us. Thank you for choosing David Scott Lee Buick GMC for your vehicle’s recent service. Our team strives to create a friendly, professional, non-pressured environment where your time is valued, and we are glad you noticed. Thank you for letting us know that your experience with our Service Department was excellent! We value you as our customer and for being part of the David Scott Lee Buick GMC family! Your feedback will be shared with our entire team, and we look forward to serving all your future vehicle needs. Please know that we will always work hard to make you happy!
Thank you,
Beverly White
Social Executive
David Scott Lee Buick GMC
crestviewbuickgmc.com
beverly@leebuickgmc.com
Main 850-683-8411
Nathan and his team of guys also go above and beyond to
provide excellent service. Thank you
provide excellent service. Thank you
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by GULFCOASTGASREPAIR
Verified Customer
Verified Customer
Service Price Transparency
Jan 19, 2024 -
David Scott Lee Buick GMC responded
Justin,
Your 5-star review means a lot to us. Thank you for choosing David Scott Lee Buick GMC for your vehicle’s recent service. Thank you for letting us know that your experience with our Service Department is always excellent! We value you as our customer and for being part of the David Scott Lee Buick GMC family! Your feedback will be shared with our entire team, and we look forward to serving all your future vehicle needs. Please know that we will always work hard to make you happy!
Thank you,
Beverly White
Social Executive
David Scott Lee Buick GMC
crestviewbuickgmc.com
beverly@leebuickgmc.com
Main 850-683-8411
I love this dealership.
They are always so friendly and helpful. The team in service department always gets us in and out as fast as possible.
They are always so friendly and helpful. The team in service department always gets us in and out as fast as possible.
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by leehakanson
Verified Customer
Verified Customer
Service Price Transparency
Jan 12, 2024 -
David Scott Lee Buick GMC responded
Lee,
Your 5-star review means a lot to us. Thank you for continuing to choose David Scott Lee Buick GMC for your vehicle’s service. Thank you for letting us know that your experience with our Service Department is always excellent! We value you as our customer and for being part of the David Scott Lee Buick GMC family! Your feedback will be shared with our entire team, and we look forward to serving all your future vehicle needs. Please know that we will always work hard to make you happy!
Thank you,
Beverly White
Social Executive
David Scott Lee Buick GMC
crestviewbuickgmc.com
beverly@leebuickgmc.com
Main 850-683-8411
Mistakes happen.
What separates a great company from an average or bad company is how it handles the situation when a mistake happens.
Recently, while my truck wa
What separates a great company from an average or bad company is how it handles the situation when a mistake happens.
Recently, while my truck was being serviced, it was damaged. Not carelessly, just an unfortunate chain of events, an accident.
I was promptly informed about the incident, and the dealership took responsibility without double talk or fence-walking. They owned it and wanted to make it right.
'The two Managers I dealt with kept their word, treated me with respect, and we worked towards a resolution.
"Things" happen, and I appreciate how the two managers handled a negative situation.
I would not hesitate to use the Service department or buy a car from this dealer. As a side note, I must mention that this dealership is owned by a long-time local family, not an out-of-town conglomerate, which is likely one of the reasons they have the proper attitude when it comes to treating people right when things don't go as planned.
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by GENE.WRIGHT
Service Price Transparency
Jan 09, 2024 -
David Scott Lee Buick GMC responded
Eugene,
We sincerely apologize for the issues you experienced during your service visit. Thank you for allowing us to correct our mistakes, and please know we’ll always work hard to make you happy. We truly appreciate you for being part of the David Scott Lee Buick GMC family. Your feedback will be shared with our entire team, and we look forward to serving your future vehicle needs.
Thank you,
Beverly White
Social Executive
David Scott Lee Buick GMC
crestviewbuickgmc.com
beverly@leebuickgmc.com
Main 850-683-8411
Would I recommend this service center?
Not any more and not without a warning. I waited 7.5 hours just to have fluids changed. Others were waiting 3.5 hours just for oil changes or tire in
Not any more and not without a warning. I waited 7.5 hours just to have fluids changed. Others were waiting 3.5 hours just for oil changes or tire inspections. Ordinary services took too long to complete. Bathrooms are still under construction and not fully usable...it's been months.
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by ANNGRANT.SLP
Verified Customer
Verified Customer
Service Price Transparency
Dec 02, 2024 -
David Scott Lee Buick GMC responded
Ann,
We sincerely apologize for the issues you experienced while you were at our dealership. Our Executive Management Team will be reaching out directly to partner with you on this. Please know that we will work hard to regain your trust.
Thank you,
Beverly White
Social Executive
David Scott Lee Buick GMC
crestviewbuickgmc.com
wecare@leebuickgmc.com
Main 850-683-8411
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