Jeremy Cadle | Page 43

David Scott Lee Buick GMC responded

Krysti, Thank you for taking the time to leave us a 5-star review! We thank you for choosing David Scott Lee Buick GMC for your vehicle’s recent service. Our team strives to create a friendly, professional, non-pressure environment, where your time is valued; and we are glad you noticed! Thank you for letting us know that Jeremy Cadle went above and beyond to give you excellent service, we will let him know! Please think of us for any of your future vehicle needs! We really appreciate you being our customer and helping to share the word about us. We're here for you anytime. Thanks, Beverly White Social Executive David Scott Lee Buick GMC www.leebuickgmc.com beverly@leebuickgmc.com Main 850-682-2708

David Scott Lee Buick GMC responded

Thank you for taking the time to leave us a 5-star review! We thank you for choosing David Scott Lee Buick GMC for your vehicle’s recent service. Our team strives to create a friendly, professional, non-pressure environment, where your time is valued; and we are glad you noticed! Thank you for letting us know that your experience with our service department was excellent! We will share your positive feedback with our entire team and please think of us for your future vehicle needs! We really appreciate you being our customer and helping to share the word about us. We're here for you anytime. Thanks, Beverly White Social Executive David Scott Lee Buick GMC www.leebuickgmc.com beverly@leebuickgmc.com Main 850-682-2708

David Scott Lee Buick GMC responded

Thank you for taking the time to leave us a 5-star review! We thank you for choosing David Scott Lee Buick GMC. Our team strives to create a friendly, professional, and non-pressure environment where your time is valued; and we are glad you noticed! We will be sure to pass on your positive feedback to our entire team and please think of us for your future vehicle needs! We really appreciate you being our customer and helping to share the word about us. We're here for you anytime. Thanks, Beverly White Social Executive David Scott Lee Buick GMC www.leebuickgmc.com beverly@leebuickgmc.com Main 850-682-2708

David Scott Lee Buick GMC responded

Thank you for taking the time to leave us a 5-star review! We thank you for continuing to choose David Scott Lee Buick GMC. Our team strives to create a friendly, professional, and non-pressure environment where your time is valued; and we are glad you noticed! We will be sure to pass on your positive feedback to our entire team and please think of us for your future vehicle needs! We really appreciate you being our customer and helping to share the word about us. We're here for you anytime. Thanks, Beverly White Social Executive David Scott Lee Buick GMC www.leebuickgmc.com beverly@leebuickgmc.com Main 850-682-2708

David Scott Lee Buick GMC responded

Thank you for taking the time to leave us a 5-star review! We thank you for choosing David Scott Lee Buick GMC for your vehicle’s recent service. Our team strives to create a friendly, professional, non-pressure environment, where your time is valued; and we are glad you noticed! Thank you for letting us know that your experience with our service department was excellent and that they always go above and beyond to take care of everything for you. We will share your positive feedback with our entire team and please think of us for your future vehicle needs! We really appreciate you being our loyal customer and helping to share the word about us. We're here for you anytime. Thanks, Beverly White Social Executive David Scott Lee Buick GMC www.leebuickgmc.com beverly@leebuickgmc.com Main 850-682-2708

David Scott Lee Buick GMC responded

Thank you for taking the time to leave us a 5-star review! We thank you for choosing David Scott Lee Buick GMC for your vehicle’s recent service. Our team strives to create a friendly, professional, non-pressure environment, where you feel valued; and we are glad you noticed! We apologize for the longer than expected wait, but trust that our attention to detail and dedication to ensuring the job is done right made your overall experience excellent. We will share your positive feedback with our entire team and please think of us for your future vehicle needs! We really appreciate you being our customer and helping to share the word about us. We're here for you anytime. Thanks, Beverly White Social Executive David Scott Lee Buick GMC www.leebuickgmc.com beverly@leebuickgmc.com Main 850-682-2708

David Scott Lee Buick GMC responded

Thank you for taking the time to leave us a 4-star review! We thank you for choosing David Scott Lee Buick GMC! Our team strives to create a friendly, professional, non-pressure environment, where your time is valued; and we are glad you noticed! It is great to know that your overall experience would normally rate 5 stars, but we understand that we did not meet those standards on this specific visit. We apologize for failing to diagnose your vehicle's issues during your appointment. Please give us the opportunity to correct this and you will see that our team is committed to regaining your trust in us! Please reach out to our Executive Manager, Richard Martinez, (his contact information is listed below) so he may collect more details from you and put a plan in place to address this. We really appreciate you being our customer and we will work hard to make you happy! Richard Martinez Executive Manager 850-683-8528 richard@leebuickgmc.com Thanks, Beverly White Social Executive David Scott Lee Buick GMC www.leebuickgmc.com beverly@leebuickgmc.com Main 850-682-2708

David Scott Lee Buick GMC responded

I sincerely apologize that we did not replace your brakes correctly and then did not make arrangements for your transportation and to correct the brakes. Curtis Baxter, Service Director, should be reaching out soon to discuss in more detail what happened, what we can do for you and how we will work to improve for the future. We are all committed to work hard to regain your trust in our dealership. Below is the contact info for Curtis, Richard Martinez (Executive Manager) and myself so that you can get with us in regards to this visit or anything in the future. Please let me know if you don't hear from Curtis by Monday afternoon. Sincerely, Scott Lee Dealer Operator / President Curtis Baxter Service and Parts Director 850-259-6441 curtis@leebuickgmc.com Richard Martinez Executive Manager 404-769-1336 richard@leebuickgmc.com Scott Lee Dealer Operator 850-683-8400 scott@leebuickgmc.com