Jerrett Wallace

Findlay Volvo is always consistent on their quality of service. A very good group of people. service. A very good group of people. More

by J Nalbor Verified Customer Verified Customer

Print

Here’s a balanced and professional review you can post: I had a great experience with the service department at Findlay Volvo, especially with my service advisor. I had just purchased my Volvo, an post: I had a great experience with the service department at Findlay Volvo, especially with my service advisor. I had just purchased my Volvo, and within the first week, I ran into an issue that needed to be repaired. Since the vehicle was so new to me, the warranty hadn’t yet synced into the system, making it difficult to verify my coverage. Instead of simply telling me to wait, my service advisor Jerrett went above and beyond. He made several calls, did his due diligence, and took the time to track down the warranty information. Thanks to his persistence, he was able to confirm that my vehicle was covered, and the repair was completed under warranty. I really appreciated his professionalism, patience, and willingness to help resolve what could have been a frustrating situation. Customer service like this makes a big difference. Thank you to the Findlay Volvo service team for taking care of me. More

by eepiedad Verified Customer Verified Customer

Print

>I appreciate the excellent and consistent customer service from my telephone call to the service dept to the attention of the agent in the service dept., usually Jerrett. I have no complaints, only c service from my telephone call to the service dept to the attention of the agent in the service dept., usually Jerrett. I have no complaints, only compliments. More

by MOOREIS Verified Customer Verified Customer

Print

We just leased a 2026 EX30 Ultra, our second Volvo from Findlay Volvo dealership. We had purchased a 2023 Volvo XC40 back in late 2022 from Findlay. Have been very satisfied with the purchase experience Findlay Volvo dealership. We had purchased a 2023 Volvo XC40 back in late 2022 from Findlay. Have been very satisfied with the purchase experience (for both cars) as well as with its service department (for the past three years with the XC40). Worked with Fred Mayer with our first purchase and Rain with the second car. Both were terrific and took care of our needs. More

by pmaher56 Verified Customer Verified Customer

Print

They always do a good job. Jerrett is always on top of everything. I appreciate the work he does. Jerrett is always on top of everything. I appreciate the work he does. More

by VJENNINGS2010 Verified Customer Verified Customer

Print

Simply amazing people, top notch service, plus they care about your experience. I would send anyone to this ship for any reason. about your experience. I would send anyone to this ship for any reason. More

by Mark L Verified Customer Verified Customer

Print

1st, I would like to say that the service that I receive on my vehicle is great, and the videos are very useful in helping me decide on the suggested service. Jarrett and Bailey, always make sure I am taken on my vehicle is great, and the videos are very useful in helping me decide on the suggested service. Jarrett and Bailey, always make sure I am taken care of. This is my 2nd Volvo, and this is because of the safety and the customer experience. But, lately when I have been there the customer service is Lacking. No One acknowledges you, even the young lady in the service area, said absolutely nothing to me, just left me standing there until Jarrett came up. Even on the showroom floor, no one wants to be bothered unless you are purchasing. A simple hello, or good morning goes a long way. If I purchase again, it will not be with Volvo. More

by mdmster Verified Customer Verified Customer

Print

I came in for a 30,000 mile service. We were super surprised at how quick they were and they even sent a video showing their inspection. I love that. We were super surprised at how quick they were and they even sent a video showing their inspection. I love that. More

by CUPIDSMOM Verified Customer Verified Customer

Print

The rear wheel cover was not put back on. Drove around with Abbott for a week before I realized it and had to come back in for service. Everyone is always very kind and polite. Additionally, Drove around with Abbott for a week before I realized it and had to come back in for service. Everyone is always very kind and polite. Additionally, I received a check engine light to which they could not figure out what the issue was. I was quoted over $1000 to replace a charcoal canister, but it was not guaranteed that this was the issue so I opted not. additionally, there are always greasy handprints left on the white interior fabric next to the driver door, which are difficult to remove the place, and everybody are always very gracious and friendly. More

by LUREVEGAS Verified Customer Verified Customer

Print

Best personal service. Fast service. I always feel welcome. Everyone is professional and great at what they do. Fast service. I always feel welcome. Everyone is professional and great at what they do. More

by jpeghee Verified Customer Verified Customer

Print