Jerry Brigante

My experience with Gettel Toyota Ocala getteltoyotaocala. com. When I inquired about a few vehicles on the phone the they had in stock I was told there was a 90 warranty on the vehicles i was interested in, a com. When I inquired about a few vehicles on the phone the they had in stock I was told there was a 90 warranty on the vehicles i was interested in, and I explained what my budget was and what I needed to have in the vehicle. I test drove a 2018 Mercedes Benz. I Loved it, bought it. I was told it had everything. I was at the dealership from 330pm to after 9pm. I went through all the paperwork and waiting forever for a finance person to finish the deal. I was coming back the next day to meet with the rep to go over how to work all the bells and whistles bc it was too late at the dealership. I took the car home, this was my dream car. I loved driving it! I got up the next day and was searching the key fob for the remote start button, but I couldn't find it. So I just go into the car and started it myself. Get to the dealership, and the rep started on the bells and whistles showing me how to work them. The final step was I said how do I start the car with the remote? He looked at the key fob,pressing buttons only to find out it didn't have a remote start. I was shocked bc that was the number one thing I wanted living in hot Florida in the summer, your car can be an oven. But originally I was told by the person I spoke with on the phone it had all I was looking for and it even said it on the website on all the options for this Mercedes Benz. The rep said maybe you need the app. So I downloaded the app only for it to say my car didn't support the app. I was devastated and frustrated at this point. I started the second day at this dealership at 1130am. I told the rep I wasn't happy with this and to bring it to management. They misrepresented this car and it's options. The rep talked to the so called powers that be and they said there's nothing they can do about it. I asked if they can make it right by maybe paying for it to be added or have someone at their facility do it. All they kept saying was we don't work on Mercedes Benz. I'm like well you can sell them though. So they wouldn't accommodate me, knowing I was there for 5 hrs the night before and at this point already was there a couple hrs to get this far. So, I said I don't want the car then. I want my money back. They wanted to keep taxes and fees for a car I had less that 10 hrs. I said xxxx no... they said the only thing we can do is you have to pick another car on the lot for us to do the take back. I had no choice but to agree. Disappointed my dream car was gone over a few hundred bucks to one of the biggest dealerships in Ocala Florida. So I picked a second choice of a car, definitely not my dream car. It doesn't even compare. So I made sure it had everything I wanted and it did, but it certainly did not compare to the Mercedes. I came to terms with that. Now the whole process starts again. Paperwork, waiting...the rep kept telling me it won't take as long as the day before. So, wait, wait wait, this was totally unacceptable. Waiting for guys in a white shirt to approve the details, waiting on finance... I as there from 1130a to 800pm just making this switch. Mind you that during all this torture of waiting I'm asking why is it taking so long? The answer was we're waiting on this person or that person and no one seemed to care. I will never do business with this dealership again. The waiting was torturous! Seems to me they have alot of reps trying to sell cars and a couple of financial people closing out the deals. They are about the almighty dollar. I was paying cash, it wasn't like I had to get financing. In the end this dealership wouldn't bend one bit to make me happy and give me what they said was in their vehicle. They didnt honor their advertising on this vehicle to save themselves a few hundred dollars, they wound up spending way more in the end by redoing everything, paying other people to do duplicate work and I left there after 8hrs frustrated, tired, More

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Very welcoming! We had a real genuine experience with Mr.Carter Evans! He truly made us feel comfortable with the whole experience. It's always difficult searching f We had a real genuine experience with Mr.Carter Evans! He truly made us feel comfortable with the whole experience. It's always difficult searching for that right car,or just a car period but he made it seem effortless.Thank you to Mr.Jerry as well for helping see the brighter side of the sale. More

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I appreciate the complimentary wash, but the car was visually indistinguishable from when I dropped it off. While I understand it's complimentary, this reflects poorly on the gesture. Although they visually indistinguishable from when I dropped it off. While I understand it's complimentary, this reflects poorly on the gesture. Although they did run the car through the wash again, I was offered a paid service for a proper wash, which was unsatisfactory. The manager's condescending tone suggested I should accept subpar service just because it was free, which is not the level of customer service Toyota should stand for. I likened it to receiving a poorly prepared meal at a restaurant. The manager dismissed my analogy, but it effectively illustrates concerns about value and quality. **Six Sigma DMAIC Application: Improving the Complimentary Car Wash** **Problem Statement:** The complimentary car wash often fails to meet basic standards, leading to customer complaints and a negative perception of service quality. **Goal Statement:** Reduce customer complaints about the wash quality to below a specified baseline. **Customer Needs (Critical-to-Quality):** The car's exterior should be visibly cleaner with no new scratches, completed within the service time. **Measure Phase:** - **Data Collection:** - Track service orders and customer complaints about wash quality. - Measure time spent in the wash bay. - Create a cleanliness scale (1=dirty, 5=spotless) for post-wash audits. **Analyze Phase:** Identify root causes using tools like a Fishbone Diagram. Potential issues could include ineffective cleaning materials, rushed methods, faulty equipment, or inadequate training. **Improve Phase:** Implement solutions to address root causes: - **Low-cost Fix:** Introduce a visual inspection checklist for porters after washing. - **High-cost Fix:** Repair equipment or extend the wash cycle to ensure thorough cleaning. **Control Phase:** Standardize the improved process to prevent recurrence. More

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Arianna is always awesome and has been handling my vehicles for the better part of 13 years off and on now. vehicles for the better part of 13 years off and on now. More

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I cannot say enough about the incredible experience my family had at this dealership. Jerry (the sales manager) and Jose (our salesman) went above and beyond in every possible way. Our family is going family had at this dealership. Jerry (the sales manager) and Jose (our salesman) went above and beyond in every possible way. Our family is going through a very difficult time—my father-in-law is on hospice and unable to leave home—but he wanted more than anything to be involved in buying a car for his 16-year-old daughter. Jerry and Jose showed such kindness, empathy, and professionalism. They allowed us to take the vehicle to my father-in-law so he could see it in person and be part of the process. That small gesture meant everything to him—and to us. Both Jerry and Jose were honest, transparent, and incredibly fair when it came to pricing. Not once did we feel pressured or rushed. Instead, we felt supported and understood. They handled our unique situation with compassion and care, making what could have been a sad or stressful moment into something truly special. Thanks to them, my entire family is not only happy with the car, but grateful for the way they honored one of my father-in-law’s final wishes. I will never forget the kindness they showed us. If you’re looking for a dealership that leads with heart and integrity, this is the place. More

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Did what I asked. On time. Great communication. Price and service was great. Will do biz again with them. On time. Great communication. Price and service was great. Will do biz again with them. More

by rcterry59 Verified Customer Verified Customer

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I made an appointment a week in advance to have my car serviced (Oil change, etc). mArrived a few minutes early, but WAITED 2 1/2 HOURS. This is not acceptable service. We have purchased two cars fro serviced (Oil change, etc). mArrived a few minutes early, but WAITED 2 1/2 HOURS. This is not acceptable service. We have purchased two cars from this dealership within the last 4 years.We have always used the Service Department here. I'll definitely consider a different dealership and service department next time around. Mary Branco More

by mary95 Verified Customer Verified Customer

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This visit was the best since I’ve been a customer. All other dealerships. Will be back again. All other dealerships. Will be back again. More

by pom1and2 Verified Customer Verified Customer

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I have being taking my car since I bought it 4 years ago and I love the service. and I love the service. More

by JANETSANTANA22 Verified Customer Verified Customer

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This was the 3rd visit to get a warranty key fob. I sat for an hour to find out that they repeated another warranty service that they previously did and that they did not have my fob in stock.I have I sat for an hour to find out that they repeated another warranty service that they previously did and that they did not have my fob in stock.I have had several conversations with service managers to no avail. More

by CAHOWE216 Verified Customer Verified Customer

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