Jerry Ray Davis

Buyer Beware - They “They don’t hold cars” for tou Found what I thought was a great deal on a 2018 Rav4 on this dealers website. I contacted the dealer by phone and inquired on the vehicle. I was loo Found what I thought was a great deal on a 2018 Rav4 on this dealers website. I contacted the dealer by phone and inquired on the vehicle. I was looking for a vehicle for my sister in law (my brother passed away a few years ago). The dealership is about a 2 hour drive from my home which I conveyed to the salesman many times. Salesman was very nice and after a few phone calls and text, I committed to driving to test drive and possibly purchase the RAV4. We also discussed trade and text information like VIN and loan info on my vehicle. The salesman and I stayed in touch by phone and text while traveling to the dealership. Once at the dealership, we immediately test drove the vehicle and went inside the dealership and completed a credit app and reviewed an estimate of a possible monthly payment depending on how much down payment based on the selling price on their website. While waiting on the appraiser to complete the appraisal of my sister in law’s vehicle, the sales manager came to the desk where we were sitting and informed us that the dealership had just sold the vehicle we drive two hours to look at and purchase!!! I was livid. I couldn’t believe it. Then, they tried to sell us an existing vehicle on the lot. I let them have it with both barrels! That is pitiful customer service and never have I had this done to me by a dealership. As I was walking out the door, I made a point to let all the customers who were in the dealership to not buy a vehicle from this dealership and to not trust them. As we got in my sister in law’s vehicle, we noticed that the dealership still had the keys from the appraisal. While we sat in the hot vehicle, the general manager came to the vehicle and started chewing me out about how I acted inside the dealership and that he didn’t appreciate it!! He never apologized about how I was treated as a customer.. when I told him that what they did to us was not good customer service, his response was ‘we don’t hold cars’. I heard that from him more than once. He finally walked back into the dealership again never apologizing for what happened to us. After waiting on the keys to the vehicle for over 15 minutes in a hot vehicle, my sister in law went inside the dealership to get them and waited another ten minutes on the appraiser to return her keys. So, we drove 4 hours to test drive and purchase a rav4 and they sold it while we were working on paperwork. Wow!!!! And the general manager was upset with me for bad mouthing his dealership to other customers because they didn’t do anything wrong. They don’t hold cars. So, if you have to drive a good distance to purchase a vehicle from these guys, you better Beware they might sell it to someone else while you are inside the dealership completing your paperwork to purchase the same vehicle!!!!!! More

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Always have a willingness to serve us better. We have had our Santa Fe Sport for a year now. From the very beginning of the purchase until our recent service maintenance, the folks at Hyundai of D We have had our Santa Fe Sport for a year now. From the very beginning of the purchase until our recent service maintenance, the folks at Hyundai of Decatur have been extremely nice, friendly, personable and professional. Your not a NUMBER or QUOTA at HoD; We feel like we matter. I plan on being a lifetime member of the Hyundai Family. More

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Great Car Purchase Experience Natalie walked me through the entire process. I was amazed at her product knowledge. Jerry Ray, the General Manager, met me personally. Great experien Natalie walked me through the entire process. I was amazed at her product knowledge. Jerry Ray, the General Manager, met me personally. Great experience, and I left with a wonderful car! Thanks to all! More

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Great Service. Friendly Staff, Clean Facilty. I gave a 5. Star rating because of the Excellent Customer Service and Experience we Received While we were buying our new car. I definitely recommend I gave a 5. Star rating because of the Excellent Customer Service and Experience we Received While we were buying our new car. I definitely recommend University Hyundai of Decaur. More

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Natalie was the best sales person I ever experienced! Love this place and these people are great! The service department is great and sales treated me with t was the best sales person I ever experienced! Love this place and these people are great! The service department is great and sales treated me with the greatest respect. More

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Wonderful sales person and experience Great sales person and she went above and beyond for me getting the vehicle I wanted. Will recommend to friends. Very good. Loved it a lot. Great sales person and she went above and beyond for me getting the vehicle I wanted. Will recommend to friends. Very good. Loved it a lot. More

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Never saw such committed group!!! Over the top service!! I can't express the level of service I received, these guys worked so hard to help me!! Thank you Andy Chitwood and the entire staff!! I can't express the level of service I received, these guys worked so hard to help me!! Thank you Andy Chitwood and the entire staff!! More

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