Jerry Taylor | Page 7

Extremely Satisfied Customer Frank Strano was my salesman he was extremely knowledgable and friendly. And I give him a 5 star excellent rating! He went above and beyond to make w Frank Strano was my salesman he was extremely knowledgable and friendly. And I give him a 5 star excellent rating! He went above and beyond to make what can be a stressful experience pleasurable. He is a complete asset to this dealership. I recommend you ask for him specifically! More

Helpful 0

Report | Print

Great experience at this dealership from start to finish! I had a great experience at this dealership from start to finish. I am very pleased with my most recent car purchase. I had the pleasure of working wi I had a great experience at this dealership from start to finish. I am very pleased with my most recent car purchase. I had the pleasure of working with 3 team members specifically. Lee DellOlio (General Manager), Jerry Taylor (Finance Manager) and Bill Fairgrieve (Salesman). They were all great-very professional, courteous and very knowledgeable. This team was definitely a pleasure to work with. A special thanks to Bill, he went "above and beyond" to make my car purchase a pleasurable experience. He thoroughly answered all of my questions, he explained in detail all of the features that my car had to offer. This provided me with great comfort during the decision making process. I can't thank the three of you enough for ensuring that I purchased a beautiful, reliable car at a comfortable affordable price. I recommend you guys to everyone!! My grandfather just recently purchased a car from you guys as well. Thank you for offering him the same experience that I had. We both, are very happy that we are now part of the "Lester Glenn Family" More

Helpful 0

Report | Print

No nonsense, straight to the point & knowledgable staff We were looking to lease a specific 2016 Acadia. We knew the color, model and options we wanted. We worked with Ziggy and he was no-nonsense, straig We were looking to lease a specific 2016 Acadia. We knew the color, model and options we wanted. We worked with Ziggy and he was no-nonsense, straight to the point. He didn't try to upsell us on things we didn't want and he logically discussed the options of 12k vs 15k miles on a lease. He knew all the features of the car and was able to explain everything to my wife. Initial phone pricing was like most dealerships. I suppose the only part I didn't like was the call center giving me the speech of "the first price we give on the phone is our best price." I knew that wasn't true, but I also knew I would have to come in to negotiate more to show we were serious. Negotiation was fair, trade in value for the car we gave was fair. I told them what I wanted to pay based on my research and inquiries and we were basically on the same point to move forward from then. There was a minor hiccup whereby the original car we signed over couldn't get transferred from the original dealer. In theory they shouldn't have contracted for it before ensuring this, but that became a moot point. There were no games, switcharoos or any kind of nonsense when that occurred. They quickly acquired the exact identical car from another dealership within one additional day and everything remained the same as promised. Ziggy kept me looped in so I didn't waste any time driving there (1 hour away) until the car was ready. We will definitely talk with Ziggy in 39 months if my wife intends to lease a GMC car again. More

Helpful 0

Report | Print

The best experience ever! I decided to buy a car at a moments notice and was glad I chose Lester Glenn GMC. The service and attention I received was outstanding. The salesman w I decided to buy a car at a moments notice and was glad I chose Lester Glenn GMC. The service and attention I received was outstanding. The salesman was Bill Mallek. He was so knowledgeable on all points of my wants and needs. I leased a 2015 Terrain. It is gorgeous with all the bells and whistles. He stayed within my budget and still found me the perfect ride. The whole staff at Lester Glenn including John Perillo Sr. made this a pleasure purchase. Pulled out 3 hours later with a brand new car! Highly recommend to family and friends. Thanks again Bill Mallek! YOU ARE THE BEST! Judi Riley More

Helpful 0

Report | Print