Jesse Horne | Page 2

I was disappointed that there are no loaners. I had to call to get someone to bring my car when it was finished. My rep was off that day I had to call to get someone to bring my car when it was finished. My rep was off that day More

by jm21900 Verified Customer Verified Customer

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Absolutely the best experience at a dealership for service ever!! I felt like the people taking care of me honestly cared about my experience. service ever!! I felt like the people taking care of me honestly cared about my experience. More

by tonya.horton Verified Customer Verified Customer

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Juan took great care of us and our car. He keep me updated on the progress and what was wrong and what they would do to fix it. Thank you Juan. He keep me updated on the progress and what was wrong and what they would do to fix it. Thank you Juan. More

by gerryjohnson65 Verified Customer Verified Customer

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On second appointment, picked up my Jag & performed a basic service. Return as promised, washed & road ready. basic service. Return as promised, washed & road ready. More

by BETHUNEVP Verified Customer Verified Customer

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They don't have time call you with an estimate. Emailed only after was told I would get a call. Email only when done. Was charged an extra 100. for using charge card. Did not tell be it was extra Emailed only after was told I would get a call. Email only when done. Was charged an extra 100. for using charge card. Did not tell be it was extra or I would of used debt or check. When the service guy handed me a paper to sign . I ask where is the price. It was not easy to see. I ask what the extra charge is. He didn't answer me. I say it would nice to know that before you can my card. He handed me my paper work and walked off to go get my car. He brought it around front and got out. Said if you have any questions call your service tech. The just walked off. More

by TRAYLOR9375 Verified Customer Verified Customer

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The issue in the car must to take more than 2-3 times visits goes result the problem,and no car loan in most times,inconvenience so disappointed.advise to learn from BNW dealer. visits goes result the problem,and no car loan in most times,inconvenience so disappointed.advise to learn from BNW dealer. More

by Raymondliu96 Verified Customer Verified Customer

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Our appointment time was scheduled for 9am for our annual service. Tire rotation, oil change. We requested a diagnostic on the heat issue. The appointment time took almost 5 hours. We live an hour away so th service. Tire rotation, oil change. We requested a diagnostic on the heat issue. The appointment time took almost 5 hours. We live an hour away so this took us from 8am to 4pm for service. Then, per usual, you get the entire packet of items that they say are wrong with your vehicle; the total for this came out to $17,000, mind you the car is 10 years old with >100,000 miles. Which is absolutely criminal. Especially since the night prior to my appointment at 7pm I received a call from the dealership asking to purchase my vehicle. So clearly there is something skewed. You want to purchase my 10 year old, 110,000 miles vehicle that is not worth $17,000? Or are your prices and diagnostics incorrect? We will be servicing the vehicle ourselves from now on. Whether or not it saves us money, it will save time and mental anguish. This is the reason people hate car dealerships. More

by KAYLASALAFRIO Verified Customer Verified Customer

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As requested, I am providing the five-star review. While I appreciate the problem being resolved, I will not be returning. While I appreciate the problem being resolved, I will not be returning. More

by TJCHILLETTI Verified Customer Verified Customer

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Very nice place, they treat customers very well. Juan is very nice and helpful. The visit is very pleasant Juan is very nice and helpful. The visit is very pleasant More

by debbiep979 Verified Customer Verified Customer

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This dealership has always earned high praise from me. Again I compliment the service department. However, the battery on my car was replaced, but the process removed my email and password from then in Again I compliment the service department. However, the battery on my car was replaced, but the process removed my email and password from then in control .center and I have not been able to connect the dealer for help More

by donwoodard64 Verified Customer Verified Customer

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