Jessica Hernandez
Jessica Hernandez at Murgado Lincoln of Chicago

Jessica Hernandez

Service Advisor

Murgado Lincoln of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.3
52 Reviews
4.3

52 Reviews

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52 Reviews of Jessica Hernandez

June 12, 2025

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Employee Rating

It’s getting better and I think that you will get better soon the longer you get more established at this location! More

by bcrossley78
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Recommend Dealer
Yes

June 12, 2025

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It’s an ok dealership and I am not overly impressed. I got 4 new tires and was not told about 42. Additional cost for tire disposals etc. especially when I could have gone somewhere else to purchase an More

by pmocco1000
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Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay , Ken Deichman

June 11, 2025

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The fact that I was charged almost $600 to check my sunroof on top of the price to actually fix the problem is outrageous. I will not be coming back. This is why customers hate going to the dealership. More

by kel.breen
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Recommend Dealer
No

June 08, 2025

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They were very accommodating and the price was reasonable for a break job and provide transportation to and from my house while my car was being work on thank you More

by tmmartin133
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Recommend Dealer
Yes
Jun 11, 2025

Murgado Lincoln of Chicago responded

Thank you for noting our accommodating service, reasonable brake job pricing, and shuttle to and from your home. We appreciate your feedback and welcome you back whenever you need us.

June 06, 2025

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Great experience, easy in and out, staff is great Everything was smooth and very efficient More

by jmamdor
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez

Jun 06, 2025

Murgado Lincoln of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

June 05, 2025

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Lack of communication, they can’t fix anything correctly, I dropped off my truck for 3 days just for them to say yeah your truck is making a noise but we want it to be louder, so they just waste your time, f More

by franciscom4477
Service Price Transparency
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Recommend Dealer
No
Jun 05, 2025

Murgado Lincoln of Chicago responded

We’re very sorry to hear about your frustrating experience and the lack of communication you encountered. This is not the level of service we strive to provide. Your feedback helps us identify where we need to improve, especially around timely updates and quality repairs. If you’re willing, please reach out directly so we can address your concerns and work toward a better resolution.

June 02, 2025

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Fast, friendly and very clean. I purchased my car their brand new and have no complaints. Very happy there ‘s now Saturday hours for oil change. More

by conalicea
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Recommend Dealer
Yes
Jun 02, 2025

Murgado Lincoln of Chicago responded

Thank you for the great feedback! We're happy to hear you've had a positive experience since purchasing your vehicle and that our new Saturday oil change hours are convenient for you. We appreciate your continued trust!

May 26, 2025

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Such friendly and comprehensive service provided to us as we were from out of state and needed help! More

by MaryRajasekhar975
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Recommend Dealer
Yes
May 27, 2025

Murgado Lincoln of Chicago responded

Thanks for your review! We're thrilled Nick was so helpful and kept you informed throughout your service. We're here when you need us next!

May 23, 2025

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Jimbo and Randy are top notch! !! Great service and extremely knowledgeable 10 out of 10 More

by service@profectionfleetservices.com
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Recommend Dealer
Yes
May 27, 2025

Murgado Lincoln of Chicago responded

Thanks for your review! We're thrilled Jimbo and Randy delivered top-notch, knowledgeable service. We're here when you need us next!

May 23, 2025

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Employee Rating

I felt the service was overpriced. The diagnosis for my vehicle $600 . The charge for a rebuilt transmission $10,200. I located a business the diagnosed the replacing my transmission f More

by dont945
Recommend Dealer
No

Other Employees Tagged: Jessica Hernandez

May 27, 2025

Murgado Lincoln of Chicago responded

Thanks for your review. We’re truly sorry you felt overcharged for the diagnosis and transmission repair. We aim for fair pricing and regret that your experience didn’t reflect that. We’d love to discuss your concerns and explore how we can make this right. Please reach out, and we hope you’ll reconsider giving us another chance!

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