Jessica Hernandez

I recently purchased a used truck here at Murgado Ford. My experience started off good, and now I unfortunately can't say it stayed that way. When I purchased the truck I was told I would be sent over the My experience started off good, and now I unfortunately can't say it stayed that way. When I purchased the truck I was told I would be sent over the 172 ford inspection, I have yet to receive that form. After a few days of driving my truck the check engine light came on. I went to Murgado to figure out what was going on. When I purchased the vehicle I was given a 6 month warranty to cover issues with the vehicle. They were originally going to charge me for the inspection, but after a conversation of how I have only had the car for 2 weeks and lights are popping up, they decided to waive the inspection fee. They found that the Evap sensor needs to be replaced and the airbag sensor. This is going to cost almost $4k in which they said they will not be covering because it is not a "major engine issue." With a damaged Evap I can't get my car smogged and a faulty airbag sensor can become dangerous for obvious reasons. If they had done the 172 inspection in which they still have not given to me, these issues would have come up & most likely would have been addressed prior to placing the vehicle for sale. The salemans I worked with when buying the truck was awesome and I have no complaints with him, I have an issue with those in a higher position than him refusing to fix their mistake. Be mindful shopping here. More

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Because of experiences with Murgado Ford, I'm ending my relationship with Ford in its entirety. They suck. relationship with Ford in its entirety. They suck. More

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I felt comfortable. The employees were courteous. The work I had done was explained to me in full The employees were courteous. The work I had done was explained to me in full More

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Great staff Clean dealership the staff is so helpful not to much waiting The Mrg at sales in a great guy Mr. Lawrence to much waiting The Mrg at sales in a great guy Mr. Lawrence More

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Murgado’Ford team is very friendly and helpful. Service department advisor Amie has a great personality. I greatly recommended Murgado dealership, especially service department. Service department advisor Amie has a great personality. I greatly recommended Murgado dealership, especially service department. More

by Andy Verified Customer Verified Customer

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My first visit What is the very first visit I’ve ever had to experience Just there was a car attached to a warranty and my experience wasn’t that great, but after having the opportunity to share my experienc to experience Just there was a car attached to a warranty and my experience wasn’t that great, but after having the opportunity to share my experience with Julio manager invited me back in to another service on my car and truly made me feel heard appreciated as a client and from that invitation I feel I made a choice that I will appreciate forward. I only need a maintenance in my current automobile, but more than likely purchase my next and actually I’m looking very forward to being able to visit the facility again just not too soon. that means my car is broken and I don’t want my car to break. lol More

by Davidmores79 Verified Customer Verified Customer

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They do great works on time. They are helpful helpful.their customer service & price are wonderful. They are helpful helpful.their customer service & price are wonderful. More

by zalalemromi Verified Customer Verified Customer

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I liked that they sent me reminders that it was time for my car maintenance, and the waiting area is very pleasant and clean. my car maintenance, and the waiting area is very pleasant and clean. More

by Mariana Gonzalez Verified Customer Verified Customer

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They stole my hat from Colombia (which cannot be replaced) and my papa’s purple sweater that was my papa’s (unless it was the tow driver that they sent for the car) from my car and my car came back replaced) and my papa’s purple sweater that was my papa’s (unless it was the tow driver that they sent for the car) from my car and my car came back with an engine light on. Not impressed. I don’t want to have to file a police report but I may have to as that sweater meant a lot to me as my papa is dead now More

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It was a great experience, thanks to this team. I will also recommend it to others, family and friends I will also recommend it to others, family and friends More

by LOUIS Verified Customer Verified Customer

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