Jessica Hernandez

Jessica is amazing & has always done a great job with great customer service! Josh next to her is a condescending xxxxxx that talks down to people! great customer service! Josh next to her is a condescending xxxxxx that talks down to people! More

by EAHAMMER74 Verified Customer Verified Customer

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The service was efficient and good. Pick up communication could have been a little better. Overall it was very good. Pick up communication could have been a little better. Overall it was very good. More

by Estradaric17 Verified Customer Verified Customer

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Customer service was excellent my vehicle was inspected and promptly returned within a reasonable time. and promptly returned within a reasonable time. More

by jsantos21 Verified Customer Verified Customer

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I received awesome service at Murgado Ford Lincoln Chicago, they addressed my concerns promptly and with professionalism! Chicago, they addressed my concerns promptly and with professionalism! More

by Gconnor32 Verified Customer Verified Customer

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On time. Courteous. Kept me informed each step of the way. Delivered vehicle in timely fashion. Great service. Courteous. Kept me informed each step of the way. Delivered vehicle in timely fashion. Great service. More

by tmullins45 Verified Customer Verified Customer

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I brought my 2017 Ford explorer in for service for the water pump and the work was completed as promised. Jessica Hernandez was very courteous and professional and kept me updated on the service. The the water pump and the work was completed as promised. Jessica Hernandez was very courteous and professional and kept me updated on the service. The the courteous ride drivers to get me home and back to Murgado were also very courteous and friendly. More

by ednaughton66 Verified Customer Verified Customer

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Previous customer of Fox Ford. Always had excellent service; Murgado Ford carrying on that record. Always had excellent service; Murgado Ford carrying on that record. More

by Kathleen_west Verified Customer Verified Customer

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Everything was efficient. Staff were friendly. Communication was effective. I appreciate the quick turnaround time Staff were friendly. Communication was effective. I appreciate the quick turnaround time More

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Jessica was very nice and courteous in our exchanges. She did not keep me informed very well initiallI but did much better after the parts were received. I was very disappointed in the service department She did not keep me informed very well initiallI but did much better after the parts were received. I was very disappointed in the service department because they damaged my parking brake. I was very disappointed in the prices charged. Shockingly high. Perhaps because of Trump's tariffs but that should be indicated. More

by lhelterbrand Verified Customer Verified Customer

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Staff are very welcoming and attentive. No issues. Work done and vehicle was available as promised. No issues. Work done and vehicle was available as promised. More

by Elev8now Verified Customer Verified Customer

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