Jieun Chun | Page 29

Benzel-Busch Mercedes-Benz responded

Thank you for taking the time to share your feedback regarding your experience with our employee, Jieun. We greatly appreciate your input, as it helps us ensure that we continue to provide exceptional service to all our customers. We're sorry to hear that you weren't satisfied with your 2021 C-Class two years ago. We understand that vehicle preferences can vary, and we strive to offer a diverse range of options to meet the needs and preferences of our valued customers like you. We're thrilled to learn that Jieun was able to make your experience more enjoyable and facilitated your transition to the new GLC. We take pride in our dedicated team members who go above and beyond to assist customers in finding the perfect vehicle that suits their preferences and needs. If you have any further feedback or if there's anything else we can do to enhance your ownership experience with your new GLC, please don't hesitate to reach out to us. We value your satisfaction and are committed to ensuring that you have a positive experience with our dealership. Once again, thank you for choosing our dealership, and we hope to serve you again in the future. Regards, Michael Hill mhill@benzelbusch.com

Benzel-Busch Mercedes-Benz responded

Thank you so much for taking the time to share your positive experience at Benzel-Busch. We greatly appreciate your feedback and are thrilled that Jieun Chun made your car-buying process easy and enjoyable. We understand that a previous negative experience at a different dealership may have left you dissatisfied, but we are delighted that Jieun was able to provide you with the excellent service you deserve. Our team strives to ensure every customer receives personalized attention and a seamless experience. Regards, Michael Hill mhill@benzelbusch.com

Benzel-Busch Mercedes-Benz responded

Thank you for sharing your positive experience with Jieun Chun! We're glad she provided amazing service and you're excited about your new GLE450. Jieun will be thrilled to know that her efforts were appreciated. We look forward to serving you again when you're ready for your next vehicle. Please don't hesitate to reach out if you have any further questions or need assistance. Enjoy your new car! Regards, Michael Hill mhill@benzelbusch.com