Jim Brotherton

I’ve been coming here for more than a decade Wonderful service and always friendly service and always friendly More

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When I visited, the customer was exceptionally well and everyone was kind and helping me around. Will visit again! everyone was kind and helping me around. Will visit again! More

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Great purchasing and trade in experience. The sales rep was courageous and helpful and helped us get a fair price for the purchase and trade. We were very happy with our experience at Alexand The sales rep was courageous and helpful and helped us get a fair price for the purchase and trade. We were very happy with our experience at Alexandria Toyota. More

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We left this dealership feeling disappointed—not because we couldn't make a deal, but because the experience made us question the honesty and transparency of the process. We were contacted by a manager w we couldn't make a deal, but because the experience made us question the honesty and transparency of the process. We were contacted by a manager who made us feel like we had been personally selected for a special opportunity. We were told that if we traded in our current RAV4 for a new one, we could keep a similar monthly payment. That promise is what encouraged us to come into the dealership. Once we arrived, however, the conversation changed. The numbers presented were not what we had been led to believe over the phone. When we questioned this, the salesperson repeatedly said, "You're getting a brand-new car, how can you expect the same payment?" making us feel as though our expectation was unreasonable—even though it was based on what we were originally promised. This experience showed us the unfortunate side of the car dealership game: making customers feel special and excited enough to come in, only for the reality to be different once they are sitting at the desk. A few important notes for anyone shopping for a vehicle: • If a manager calls you about a "special deal" and makes you feel like you were specifically chosen, do your research and ask for everything in writing. • If they call you while you are already at the dealership for service and act as if they didn't know you were there, consider that a red flag. • If a promise is made at the beginning of the conversation, write it down. Pay close attention because the numbers and terms can change as you move through the process. • Never feel bad for asking them to review the numbers repeatedly. My wife felt uncomfortable asking questions over and over, but this is a major financial decision. You have every right to fully understand every number before agreeing to anything. • Do not negotiate based only on the monthly payment. A salesperson saying, "It's only $10 more a month" can be misleading when that difference is multiplied over 60–72 months. Always focus on the total price, APR, and total amount financed. Most importantly, remember: you are not obligated to buy a car that day. Take your time. Ask questions. Walk away if the numbers do not make sense. You actually have more leverage when you slow down and make them clearly show all the details. I am choosing not to name individuals because I do not believe this is about one salesperson or one manager. This is about the overall experience and making future customers aware. Buying a vehicle is a major financial decision, and trust should be the foundation of that experience. Unfortunately, that trust was missing during ours. More

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I would not recommend using Alexandria Toyota. I signed a contract to buy a RAV4, and it said that it would include a roof rack. I told the salesman I didn’t want the roof rack and then immediatel I signed a contract to buy a RAV4, and it said that it would include a roof rack. I told the salesman I didn’t want the roof rack and then immediately said that I did want it. He told me no problem the car would come with the roof rack and we signed the contract. I went to pick up the car, and it was not there. The manager was so incredibly rude. He said that no such contract existed. I told him to check the emails. He told me it didn’t exist. When I got home and had access to my computer I emailed it to the business manager. I then called and spoke to at least 3 different people they all told me how important customer relations were but never resolved the problem despite having an email with a signed contract. I would not recommend using Alexandria Toyota they did not honor their contract. The roof rack is a part that is valued at $310 so not worth any more hassle. They were dishonest and did not honor their contract and were incredibly rude. More

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This is my second time to buy a car from Alexanderia Toyota I know three more dealerships but this is uniquely arranged and everything is fine and I appreciate the entire process that you have. Toyota I know three more dealerships but this is uniquely arranged and everything is fine and I appreciate the entire process that you have. More

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Very professional very nice and kind people and they make easy for me from A to Z easy for me from A to Z More

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Good service department and good showroom. They sold me exactly what I was looking for They sold me exactly what I was looking for More

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We had a great experience working with Sultan during my mom’s car purchase. He was professional, helpful, and made the whole process smooth and easy. He answered our questions clearly, was very patient, an mom’s car purchase. He was professional, helpful, and made the whole process smooth and easy. He answered our questions clearly, was very patient, and made sure everything went well from start to finish. Sultan was also friendly and responsive, which we really appreciated. Thank you, Sultan, for your help and for making the experience such a positive one. We definitely recommend working with him. More

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Great friendly staff. I enjoyed working with oz. Every employee here was friendly and introduced them selves. I drove 2 hours to work with them in nova traffic and would d I enjoyed working with oz. Every employee here was friendly and introduced them selves. I drove 2 hours to work with them in nova traffic and would do it again More

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