Jim Browne

I am filing this complaint regarding Dodge of Dade City due to repeated unprofessional conduct, unsafe service practices, and refusal to properly address warranty concerns on my nearly new 2025 Dodge Charg due to repeated unprofessional conduct, unsafe service practices, and refusal to properly address warranty concerns on my nearly new 2025 Dodge Charger EV. The vehicle was purchased with 53 miles and currently has approximately 800 miles. Since purchase, the vehicle has experienced ongoing electrical issues. The dealership has minimized these concerns, stated the behavior is “normal,” and attempted to shift blame to me rather than performing proper diagnostics. I was told that if I bring the vehicle in and they “find nothing,” I would be responsible for paying for a rental vehicle despite the car being under factory warranty. The dealership returned my vehicle with underbody/steering components left unsecured and hanging. When I raised this safety concern, I was told this is “how it comes,” which is false and unacceptable. They also failed to protect the interior during service, leaving dirt from technician shoes inside the vehicle. My vehicle was left outside during rain while in their possession, resulting in water intrusion and potential electrical exposure. The dealership attempted to blame me for this condition rather than taking responsibility for the handling of the vehicle. They refused to honor a tint-related repair by falsely claiming the tint was aftermarket, despite the vehicle being purchased essentially brand new and the tint being installed prior to delivery. When I requested to speak with the General Manager, I was denied access and told to leave by a shop manager. This is now my third attempt to resolve issues with this dealership, and each visit has worsened the situation. I am requesting accountability, proper warranty service by a qualified EV-certified technician, and authorization to have my vehicle serviced at a different Dodge-certified location due to loss of trust in Dodge of Dade City. More

Report | Print

Thanks to Reid Gimla and Tim Lewis for getting a good deal for us. Thank you also to Larry Parks and Tara Johnson for the seeing the vehicle was prepped and for ease of managing the closing (financial) p deal for us. Thank you also to Larry Parks and Tara Johnson for the seeing the vehicle was prepped and for ease of managing the closing (financial) part. Always a comfort in dealing with competent people. I am certain Mr Browne knows he is fortunate to have them with him More

Report | Print

They did awesome job to get my jeep after my wreck and gave good deal for it to im so blessed thank you gave good deal for it to im so blessed thank you More

Report | Print

Professional staff, no hassle negotiation, willing to go the extra mile to find us the color we wanted. the extra mile to find us the color we wanted. More

Report | Print

Dale was very helpful finding the right vehicle at the right price! I will use them again and send family/friends their way. right price! I will use them again and send family/friends their way. More

Report | Print

Chris is a very professional person and cares about his customers. I went in to see if I could trade in a car that I had brought from them and he made it a seamless endeavor. Not only did I get the new Jee customers. I went in to see if I could trade in a car that I had brought from them and he made it a seamless endeavor. Not only did I get the new Jeep I wanted but I was able to trade in my Camaro for a reasonable trade. These guys are awesome. I highly recommend Chris Cusker as a salesperson and the whole staff at this dealership. They get all 10s. More

Report | Print

Great service department friendly staff and easy to work with got my appointment the very next day with got my appointment the very next day More

Report | Print

The easiest dealer to work with. Calab was fantastic!! Knows his Rams!! answered all my question's and explained everything in depth .A great experience!! Thank You Calab was fantastic!! Knows his Rams!! answered all my question's and explained everything in depth .A great experience!! Thank You More

Report | Print

Very Pleasant to work with very friendly straight with you did not push you to buy extra stuff you did not want. you did not push you to buy extra stuff you did not want. More

Report | Print

They treat you like family and keep you updated on all products and services they let you know what’s going on with your vehicle products and services they let you know what’s going on with your vehicle More

Report | Print