Jim Devault | Page 7

Best dealership ever! David Cox and Todd Salinas are extremely helpful. They are great! Thank you so much! David Cox and Todd Salinas are extremely helpful. They are great! Thank you so much! More

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GREAT SERVICE DEPTMENT AND SNACKS WERE PERFECT. WAITING TIME WAS NOT THAT BAD. WILL DEFINITY COME AGAIN WAITING TIME WAS NOT THAT BAD. WILL DEFINITY COME AGAIN More

by LOUISFUNK01 Verified Customer Verified Customer

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Your service team in Merrillville is top notch. Jim Devault is wonderful and is great to work with. Through all the years that I have been serviced at this location (even when it was Schaffer) he Jim Devault is wonderful and is great to work with. Through all the years that I have been serviced at this location (even when it was Schaffer) he has always been very friendly, helpful, knowledgeable and courteous. The new young man, I think his name is Justin, is learning from the best, so I know he will do well as he was very kind and courteous to me. More

by inhisservice2 Verified Customer Verified Customer

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I am very disappointed. My Tucson has been having issues for over 6 months. I have brought my car in and they tell me it’s an issue with the engine but aren’t fixing it. I h My Tucson has been having issues for over 6 months. I have brought my car in and they tell me it’s an issue with the engine but aren’t fixing it. I have paid for inspections and tune ups and my car is still having issues. There are times it doesn’t start, it stalls when I’m at a red light or stop sign, and it is definitely a safety issue. They said I can bring it in and leave it so they can see if they can replicate the issues, but don’t have any loaner cars available (I’ve been on the “waitlist” for over a month). While staff has been friendly, it is ridiculous that they know there is a problem with my engine and tell me that’s the issue but won’t fix it because Hyundai doesn’t have an active recall on it even though they know there are issues with certain engines. I have the extended warranty but all the “fixes” they are doing are not covered by the warranty. The engine replacement is covered, however they will not allow you to use the warranty to replace my engine until my car completely dies. More

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Justin and the team at Webb searched relentlessly and succeeded at finding the vehicle we were looking for. He juggled an AI schedule conflict and kept the process moving quickly and smoothly. succeeded at finding the vehicle we were looking for. He juggled an AI schedule conflict and kept the process moving quickly and smoothly. More

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The buying experience was very good. All of the employees were friendly and provided good service. All of the employees were friendly and provided good service. More

by gcundercover Verified Customer Verified Customer

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Very friendly and professional. Loved the new facilities. They took the time to explain everything they worked on. Loved the new facilities. They took the time to explain everything they worked on. More

by twandreoli Verified Customer Verified Customer

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Got my car in on short notice and ordered parts needed. Kept me informed and updated. The team is top notch, professional and friendly. Have been going to Merrillville dealership for yrs and usually have J Kept me informed and updated. The team is top notch, professional and friendly. Have been going to Merrillville dealership for yrs and usually have Jim Devault who I trust completely. Overall, great service from all. More

by stygigs Verified Customer Verified Customer

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The customer service was better than usual, but it took a long time to get my car serviced. Several of the customers waiting that day felt the same way. long time to get my car serviced. Several of the customers waiting that day felt the same way. More

by douglas.frederick Verified Customer Verified Customer

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I appreciate that they were able to accommodate me in my needs. Got great service! needs. Got great service! More

by Pedro Lizama Verified Customer Verified Customer

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