Jim Frith | Page 7

Happy with the final result I purchased a 2014 Lacrosse in January 2015 (it had been a "loaner") from Liberty Buick. I had previously owned a 2012 Lacrosse which was a great car I purchased a 2014 Lacrosse in January 2015 (it had been a "loaner") from Liberty Buick. I had previously owned a 2012 Lacrosse which was a great car. This technically new car is a beautiful car, too. A few days later, I notice that it had a "popping" sound coming from the left front wheel area when making a turn. This was a concern to me. I brought it back to Liberty Buick...numerous times. Jim Frith was patient and concerned. It took many times of trying various fixes. Finally, Bruce Irving rode with me, heard the faint popping, and he told the service technician how to drive it to duplicate the sound.....The end result is: NO MORE popping sound and the car drives like a dream. I am happy with the persistence, patience, and professionalism of Jim Frith and Bruce Irving. I will return for service and probably for my next car. More

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My Used Card Experience with Liberty Buick of Peoria, Arizon Having had terrible experiences with three different dealerships in Tucson, Arizona, I decided to try dealerships in and around Phoenix instead when i Having had terrible experiences with three different dealerships in Tucson, Arizona, I decided to try dealerships in and around Phoenix instead when it came time to replace one of my vehicles. After several hours of web-crawling to find the right vehicle for us, I found that a dealership named Liberty Buick in Peoria appeared to have the largest inventory of the vehicle we were looking for (a Buick Enclave). So I called Greg Steward at Liberty to set up a day to visit. Now, I'm almost 65, and my experiences with dealerships in Ohio, and Arizona were terrible. So I was not looking forward to this visit. My wife and I arrived on a Thursday afternoon, and found one of the Enclaves listed on the web site that we liked. The car was advertised as an "internet special", and was exactly as advertised. Greg was very personable and explained a lot about the Enclave. Please note this was the first Buick I ever considered looking at. After a test drive we decided to make the purchase. At no time was there ANY pressure to buy, and the process was totally painless. No pressure from the finance guy, Tim Johnson, either. In fact, this was the most pleasant experience I have ever had with an auto dealership. We left with the car about 3 hours after arriving, and on the 2-hour drive home I encountered some wheel vibration at speeds around 60. I called the dealership the next day, and was advised bu Jim Frith, a service adviser, to bring the car back so they could correct the problem. I did so, and the dealership replaced the tires and had them load-balanced with no quibbling. Now, the car was used and sold to us as-is, so Liberty was under no obligation to do anything. But they totally exceeded my expectations, and I am extremely happy with the car. More

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October 29, 2013 my wife and I decided to continue our new car search. We had visited Toyota with the idea of purchasing another Toyota Avalon as we were quite happy with our 2003 with 55,000 miles, but new car search. We had visited Toyota with the idea of purchasing another Toyota Avalon as we were quite happy with our 2003 with 55,000 miles, but it was beginning to show it’s age on the interior. The car was running very well and we had changed our minds several times about trading it, but on this day we were going to visit other dealerships. We were flexible about whether to look at 2013, which dealers were offering at 0% financing or a 2014. We knew we wanted a champagne exterior and champagne interior as well. This pre-requisite limited our finding in the 2013 model. We were not completely thrilled with the appearance of the 2013 or 2014 Avalon Toyota’s as they had introduced a combination of champagne, white, and black for the interior or plain black. We decided we better continue our search as we were not pleased with the appearance of these colors. Since we once owned a Honda Accord, we stopped at this dealership. My wife drove a new model, but was not happy with the smaller interior feeling of the car. We had once owned a Buick LaSabre so it was a comfortable decision for us to stop at Liberty Buick to look at their models. I had done some research on the Buick LaCrosse and that seemed a good fit for our needs. A 2014 champagne LaCrosse was driven to the front of the dealership for us to examine. It was spattered with raindrop dust and was not clean as a whistle, but it was the color we were looking for. The interior dash was chocolate and the leather interior was a beautiful champagne or as I tell my friends, a Starbuck’s Mocha Frappachino color! My wife did a test drive, I in the back, and Sales Consultant, Brad TeBrake in the passenger seat. Peggy was most comfortable with the car. Brad demonstrated the computer dash with all the amenities. The reputation of Liberty Buick was uppermost in our minds as one of the best dealerships, if not the best! We knew we were in good hands with this reputation. Brad was a competent sales consultant. No pressure to buy was put forth. A fair price for our Avalon was offered. We still had Lexus in the back of our minds and told Brad we wanted to look at their models before we made a final decision. Liberty was comfortable with allowing us that opportunity. We drove to the Lexus lot, looked at a couple of cars and realized rather quickly that the Liberty Buick LaCross and sales consultant Brad TeBrake was where we needed to finalize our new car purchase. We drove back to the Liberty Buick dealership within a few minutes, approached Brad with our final commitment, and completed the paper work for purchase…right on the spot. We didn’t have our checkbook nor the title to the Avalon. The financial consultant suggested we finance the purchase at least for a few months since the percent was lower than the interest we are currently enjoying on our savings. Brad introduced us to Jim Frith who would be our Service Consultant. Mike Moline scheduled our pin striping. Jim installed our sun shade and Brad helped us one more time with the computer dash as my wife wanted to enter her telephone contacts into the system. Liberty Buick couldn’t have been more congenial and helpful. Their attention to detail and quality service is priceless. I might add that when the purchase was final and the car brought to us to drive home, the car had been washed outside and inside windows and vacuumed and was “clean as a whistle”! Now it was finally my turn to drive the new car. What fun just to adjust the seat and mirrors, even if I had to compromise to be the Number 2 setting! More

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My car had a flat tire and could not be repair so they had to get anew tire for me and could have there and put on the wheel in time for to get to my doctor appointment so Jim took care of me by getting m had to get anew tire for me and could have there and put on the wheel in time for to get to my doctor appointment so Jim took care of me by getting me a loaned car Thanks to Jim for the good job. Larry Koehler More

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We've always had great service when we've bought our last 2 SUV's at Liberty Buick. The sales and service departments do a great job. Their customer service is good and work is good. 2 SUV's at Liberty Buick. The sales and service departments do a great job. Their customer service is good and work is good. More

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The service was great and the work was completed when promised. I am trusting the service department's recommendations for the car of my vehicle. Jim is always friendly and helpful. I would recommend Li promised. I am trusting the service department's recommendations for the car of my vehicle. Jim is always friendly and helpful. I would recommend Liberty Buick. More

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My Onstart monthly review informed me that my car needed maintenance work. I was able to get it into Liberty Buick the next day. The service is always great, the personnel go out of their way to explain a maintenance work. I was able to get it into Liberty Buick the next day. The service is always great, the personnel go out of their way to explain and answer questions. I'm really happy with the service there. More

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Liberty Buick has always been a wonderful place to purchase my 4th Buick from them. Jim Frith in the servicedept. Is a soft spoken gentleman that does the job right the first time. purchase my 4th Buick from them. Jim Frith in the servicedept. Is a soft spoken gentleman that does the job right the first time. More

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It would be hard to find a dealership that is more customer satisfaction driven than Liberty Buick. Also, the same kudos applies to our Salesperson, Valero Aclopotoaei and our Service Advisor, Jim Fr customer satisfaction driven than Liberty Buick. Also, the same kudos applies to our Salesperson, Valero Aclopotoaei and our Service Advisor, Jim Frith. Great dealership, great product, great service from start to finish. A most loyal customer, Mike Noriega More

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Jim was very informative and polite. He always kept us posted on the work being done. Offered a courtesy car right off the bat when he knew that it was going to be awhile. posted on the work being done. Offered a courtesy car right off the bat when he knew that it was going to be awhile. More

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